Experience

UKP Worldwide

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• System Solutions Manager

  • Mar 2018 - Present

• Assistant Data Bureau Manager

  • Jun 2015 - Feb 2018

• Data Administrator

  • Jan 2014 - Jun 2015



Thames Valley Probation

• Aylesbury

• Case Administrator

  • Jun 2012 - Jan 2014

  Taking the role up in order to facilitate relocation to the South East, I was responsible for data entry and management of internal databases, preparing paperwork for court, maintaining case files, processing new cases and dealing with queries from offenders and colleagues. In addition to assisting the organisation with moves over to new national IT systems, I was responsible for auditing breach prosecution files, requiring legal knowledge and a keen eye for detail. I devised processes for tracking offenders through their sentences, ensuring the recording of employment outcomes was improved, Offender Managers were reminded of important milestones, and targets are not missed. As a MAPPA coordinator, I was also responsible for organising and minuting regular inter-agency meetings to discuss some of the most high-risk offenders in the criminal justice system. Show less



Working Links

• United Kingdom
• Professional Training and Coaching
• 300 - 400 Employee

• Contract Administrator

  • Dec 2009 - Jun 2012

  Originally employed as data-entry temp, I rapidly progressed to a permanent role administrating the company’s flagship Flexible New Deal and Work Programme contracts. The position involved contacting customers, dealing with enquiries and supporting the company in delivering its minimum service levels. I identified and developed processes - that have now been implemented across the company - to allow tracking of customers, resulting in greatly improved contract performance. I also led a team of 5 administrators in resolving an issue affecting 10,000+ customer records, ensuring that contractual demands with DWP were met. Nominated as IT Super User, I assisted in the development and implementation of new systems and was chosen devise auditing procedures so mistakes and malpractice could be addressed. I was one of two employees chosen to undertake a Team Leading Apprenticeship. Show less



La Tasca

• United Kingdom
• Restaurants
• 100 - 200 Employee

• Barman

  • Jun 2008 - Sep 2009

  Employed as a result of a new restaurant opening, I was responsible for serving customers, cleaning and maintaining the bar, stock-counting, placing orders and bar training of all new staff. Nominated to deputise as a supervisor when the need arose and was nominated as Barman of the Year by my colleagues. An integral part of top-performing La Tasca in the UK by excelling revenue targets and building growth month-on-month, I earned high praise from customers and management for my customer service and communication skills. Show less