Experience

Unite Private Networks

• United States
• Telecommunications
• 300 - 400 Employee

• Operations Manager

  • Aug 2023 - Present

  manage team for daily operations on new installs/upgrades for Enterprise customers, including construction and equipment installations.

• SR. Network Market Enginner

  • Mar 2020 - Aug 2023

  Providing configuration and support for new installs in various markets/cities, support leader for group on process changes and ways to job functions. manage network daily for each market assigned and support maintenance as needed.

• Network Design Engineer

  • Aug 2019 - Mar 2020

  Providing advanced configuration and support for entire network including customer support.

• Field Service Engineer III

  • Jun 2018 - Aug 2019

  support and configuration of network installs and trouble tickets in the New Mexico are for all customers.



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Field Technician 2

  • Jun 2014 - Jun 2018

  Under periodic supervision, performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for installation, decommissioning and troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures within. Demonstrates a degree of experience with circuit provisioning, maintenance & testing (DS1/DS3/SONET), test equipment, telecommunication equipment installation and acceptance. Responsible for the outside plant network in a given geographic boundary, including metro and long haul fibers. Essential Duties * Diagnoses, troubleshoots and repairs customer and network troubles. Removes and replaces defective modules, tracks spares and ensures repair. * Performs site surveys, fiber locating and oversees splicing of Metro/Long Haul Outside Plant fibers. Monitors route and executes restoration in the event of a service interruption, proactively responds to potential problem areas to ensure integrity of network. * Installs, provisions, tests, and maintains DS0 thru OC192 services, Transport equipment, Signaling, Private Line, and Data Services. * Responsible for asset management: process deliveries and replenishes consumables. Coordinates shipping and receiving of materials. Operates and maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmissions equipment, lightwave multiplexing equipment, digital multiplexers, channel banks, circuit termination equipment, AC and DC power equipment, GN Nettest OTDR, fiber optic cable locating equipment, various BER type test equipment. * Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants. Show less



Advanced Technology Services (ATS)

• United States
• Commercial and Industrial Machinery Maintenance
• 700 & Above Employee

• Field Service Representative Associate

  • Nov 2010 - Aug 2012

  Provide imaging solutions to different businesses. Manage Computer/Parts inventory and hot swap equipment for various clients. Help manage the Shipping and Receiving departments when help is needed. Provide imaging solutions to different businesses. Manage Computer/Parts inventory and hot swap equipment for various clients. Help manage the Shipping and Receiving departments when help is needed.



Root Consulting

• United States
• Telecommunications
• 1 - 100 Employee

• T1 Technician

  • Oct 2010 - Nov 2010

  Installed, Configured, and trouble-shooted CBEYOND Routers for Commercial customers in the Chicago land area. Included setting up internet connection, and cross connecting phone lines to customers demarc. Installed, Configured, and trouble-shooted CBEYOND Routers for Commercial customers in the Chicago land area. Included setting up internet connection, and cross connecting phone lines to customers demarc.



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Field Support Specialist 1

  • Oct 2009 - Oct 2010

  Installed and trouble-shooted Satellite video installations and some high speed internet equipment. Maintained good driving record for Company Vehicle use, and met all goals for company, such as on-time arrival, repeat service call visits below 7%, and helped fellow technicians with other jobs, when mine was complete. Managed all service ticket information via laptop, that provided all customer information, and input specific notes regarding customer situations and repairs for billing. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Communications Technician 3

  • Sep 2005 - Sep 2009

  Installed and serviced all Comcast Products to residential and business customers, which included Video, High Speed Internet, and VOIP Phone Service. Integrated Comcast VOIP Phone service into business PBX phone systems, Alarm Systems, and Proprietary Phone Equipment. Configured routers and swtiches from various manufactures for home use, installed and serviced all wirless connections inside home networks. PC Troubleshooting from time to time, but mainly to the extent of Network Service, to show why internet was slowing down ( IE, netstat, trace route, ...) Show less



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Team Leader / Advantage Coordinator

  • Dec 2003 - Sep 2005

  Started off in the Marketing Department as Advantage Coordiator, I was responsible for bringing in new membership into the building, also helped out with renewals. Setup membership drives with local businesses in the area to help make it easy to obtain membership with Sam's Club while at work. As a Team Leader, I was and hourly supervisor for the Hard Lines Dept, which is Electronics, Automotive, and House ware items. Duties included writing schedules for employees in my dept, corrective actions when necessary, employee reviews. Required to fill the demands of the dept, so if the overnight crews needed help bringing items out for display or replenishment, I would adjust my schedule to work overnight as needed. Show less



B and D Industries

• Senior Technician

  • Sep 2002 - Jan 2003

  Installed and Serviced LAN/WAN cabling to various business's and schools in the greater Albuquerque, NM area. Most jobs were local, but some were out of town and required over night stays at local hotels for bigger projects. Installed and configured AVAYA phone systems, CAT3, CAT5, CAT5E, and CAT6 cabling. Also trained on how to terminate fiber cable with various manufactuers. After bid would be accepted we would role out to a jobsite and start setting up Network, from end to end. Tested all jacks that were created and uploaded results to computers for final documentation. Created As-Built drawings using AutoCAD and Visio products for jobs that were completed. Show less



NetCom Management Group Inc.

• CAD Drafter/ Technician/ Network Engineer

  • Jun 1999 - Sep 2002

  Started off here during High School as a CAD Drafter, designing As-Built drawings for work completed by technicians, would occasionally go out to sites and map out all dimensions of building and layout. Coordinated with ABQ school district to obtain floor plans of schools to set out maps for technicians to use as job aids. Moved into a technician role after high school and became a full time employee, installing swithces, routers, and phone systems in Public Schools and various businesses, also included running all LAN/WAN cabling. Relocated to Arizona office while attending school to help out with Public School Project. Designed and implemented complete LAN/WAN solutions for all Phoenix and surrounding area school systems. Consulted with IT Dept of School Districts and did walk thrus with them to ensure all needs were met, and planned out jobs and materials. Provided As-Built Drawings for all jobs using AutoCAD and Visio at the end of each project. Occasionally needed to go out and configure networks after systems were built. Show less