Experience

Curium Solutions

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Principal Consultant - Head of Consulting Services London

  • Apr 2019 - Present

  As Principal Consultant, I lead teams of multi-disciplined change practitioners to design and deliver client solutions. Working with a variety of multi-national organisations, I typically work with senior teams to Influence, shape and manage the delivery of interventions to transform people, process and systems.Here are some examples of helping clients achieve goals through a combination of advice, hands on delivery, and account management:Strategic transformation at a top law firm:- Supported a top UK Law Firm in establishing their strategic goals, helping plot a route to achieve success. - Coached and mentored the senior partner network, and implemented new ways of working to improve how change is managed and deployed within the organisation.Digital change in a large local authority:- Led the delivery of an organisation wide culture change (circa 8k employees) to drive utilisation of digital tools and shift behaviours to a new way of working, through change management practices. Culture Change in the transport industry:- Supported a global transport provider in changing the corporate culture, by designing and delivering a behavioural change programme which touched every employee from board to shop floor.Culture & operational changes in advanced manufacturing:- Designed and delivered new ways of working across a global manufacturing business, encompassing communications, operating procedures, continuous improvement, and behavioural change. Show less

• Senior Consultant - Programme Delivery, Change Management and Communications

  • Sep 2016 - Apr 2019

  Awards won by Curium Solutions:- Small Business Award 2019 - West Midlands Business Masters- Business of the Year 2018: Greater Birmingham Chambers of Commerce- Excellence in People Development 2018: Greater Birmingham Chambers of Commerce- Professional Services 2017: West Midlands Business Masters- Business Services 2017: Mills & Reeve Innovation 50Curium Solutions is an award-winning change consultancy headquartered in Birmingham’s business district with offices in the U.S. It works with household brands across a range of sectors to deliver business critical change that really sticks.Founded in 2008, Curium’s mission is to empower the potential of people and their businesses. It makes change simple and combines pragmatic, straightforward advice with a hands-on approach to delivery.For more information see www.curiumsolutions.com***Currently working across a range of industries including legal, retail, transport, technology and finance, in both private and public sectors.Our aim is to support organisations deliver transformational change through simplified solutions, whilst empowering potential.Previous work includes:- Designing and delivering culture change programmes- Organisational redesign programmes- Mindset and behavioural change programmes- Design and delivery of conferences and events- Design and delivery of learning interventions to build capability- Major system changes, with significant people impact- Performance coaching Show less



MissPap

• Retail
• 1 - 100 Employee

• Head of Business Transformation

  • May 2016 - Oct 2016

  Responsible for bringing control and stability to a business that had experienced massive growth, by providing the right structures, processes, and systems to enable further sustainable expansion. Two key responsibilities - 1) Business Transformation and IT - Working with the board and CEO to design and own the business transformation roadmap, ensuring alignment with strategy and business needs. - Leadership of internal business change team (comprised of change/project managers and business analysts), an internal IT operations team, and an outsourced IT development team to delivery the transformation roadmap - Accountable for the delivery of business wide strategic programmes, working cross functionally and championing a continuous improvement culture 2) Business Operations - Responsibility for all Operational departments including Customer Services, Warehousing / Fulfilment, Logistics, Creative (studio / photography / product upload), and Security (circa 200 colleagues) - Accountable for customer experience and service, ensuring a holistic / cross functional approach was delivered for customers Show less



Wren Kitchens

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Head of Business Transformation

  • Jun 2015 - May 2016

  Led the organisation-wide business transformation agenda during a period massive expansion (growth from £100m to £200m in annual sales, and employee headcount increasing from 1500 employees to 2500), with full ownership of developing the business strategy, and mobilising organisation wide transformation programmes to deliver strategic objectives. Main responsibilities include: • Accountability for the successful delivery of all strategic change programmes at Wren from initiation to closure, ensuring budget, timescales and quality targets are met • Direct management of multiple Programme Managers, each matrix managing teams of PM’s, Scrum Masters, BA’s, Developers, UX & Testers to build solutions to business problems or opportunities • Control of a group-wide business change roadmap, ensuring all change activity in every business area is validated and prioritised appropriately • Implementation of Agile development methodology, enabling much closer working relationships with IT, Business Transformation, and Business Stakeholders • Leadership of the change function, ensuring people, governance and controls are in place to effectively deliver change • Accountability of all internal communications and engagement activity to >2000 colleagues dispersed across the UK, and external communications including PR and CSR • Accountability for the transformation of business systems, processes, policies and people to become customer centric and lean Show less



Shop Direct Group

• Transformation Programme Manager - Strategy, Communications and Business Change

  • Nov 2012 - Jun 2015

  Main areas of responsibility:1) Leading and directing a Group-wide, global Improvement programme, design to drive changes to systems, policies, process, and people, in order to improve the shopping experience and streamline business functions- Programme Management of all improvement initiatives, with matrix management of all personnel involved in the programme (circa 30 FTE)- Engagement with (but not limited to): eComm, Usability and Interaction teams, Insight and MI teams, IT, HR, Corporate Communications, and all members of the Group Leadership Team- Accountability for the delivery of programme to budget, quality and timescales2) Leading in the development and execution of a Global Communications strategy, directly engaging all Shop Direct colleagues and strategic partners (circa 14k globally)- Responsible for driving a cultural step-change throughout Shop Direct via an engagement programme designed to create a customer-centric business- BAU communications in multiple formats (main focus on digital communications)- Strategic communications transformation projects (with the aim of transforming colleague behaviour, attitudes or decisions)- Responsible for creating an environment which fosters innovation, and the subsequent capture of ideas, issues and feedback from employees to shape a change agenda- The delivery of regular high impact events across multiple sites to engage all colleagues (including conferences with up to 1500 in attendance)3) Leading the development and management of an award winning ‘Customer Closeness’ programme, with the objective of helping the business understand the customer better than ever before, enabling truly customer centric decision making4) Leading the ‘Industry Outreach’ and PR agenda, including an external conference and networking programme, industry awards, influencers, and knowledge sharing with industry bodies and third parties, creating tangible action for SD Show less

• Senior Portfolio Manager - Business Change & Communications

  • Jan 2010 - Nov 2012

  • Lead and manage an award winning change programme which delivered both benefits to the customer experience and operational efficiencies via process, policy and systemic changes. Annual benefit of scheme – >£4 million saving• Responsible for engaging and influencing senior stakeholders to shape the portfolio against business challenges, commercial benefits and customer experience benefits• Responsible for leading cross functional relationship building to drive improvements throughout the business• Responsible for a ongoing high impact communication campaigns across multiple sites• Programme management of cross functional changes – planning, managing and overseeing these change initiatives• Working closely with finance to oversee the costs and benefits of all initiatives Show less

• Business Analyst

  • Apr 2008 - Dec 2010

  • Providing business analysis support to multi-million pound projects, as well as managing a portfolio of smaller projects to deliver tactical operational improvements• Stakeholder management – continuous engagement to understand and communicate objectives, scope, budget, benefits, timescales etc• Detailed requirements gathering and process documentation with a wide variety of end users• Creation, reviewing and updating of Requirements Catalogue• Overseeing creation and execution of test plans• Continuous operational liaison to ensure smooth project implementation• Managing overnight releases• Management of a number of Subject Matter Experts supporting the projects Show less

• Customer Experience Manager

  • Jul 2007 - Mar 2008

  Leading a Contact Centre customer service division of up to 200 colleagues, and being accountable for performance and service provided by the division• Line management of 10 team managers, each with teams of 16 advisors• Responsible for admin and support function • Responsibility for: training and development; resource management; complaints handling; process and systems; people management.

• Designate Customer Experience Manager

  • Jun 2006 - Feb 2007

  Development opportunity to lead a Contact Centre customer service division of up to 200 colleagues, and being accountable for performance and service provided by the division:• Line management of 10 team managers, each with teams of 16 advisors• Responsible for admin and support function • Responsibility for: training and development; resource management; complaints handling; process and systems; people management.

• Inisght and Analysis Team Manager

  • Jan 2006 - Jun 2006

  • Managing a team of 12 in capturing, analysing and providing data to business leaders andproject teams to support the creation of business cases • Monitoring, auditing and quality checking• Maintaining databases, accessing management information, and continually updatingstatistics

• Customer Service Team Manager

  • Nov 2004 - Jan 2006

  • Managing teams of 16 customer service advisors (performance, admin, conduct, sales)• Achieving sales targets on an individual and team level• Delivering sales training to new advisors, and ongoing coaching to existing advisors• Identifying and utilising individual talent through the use of personal development plans