Experience

IBM Consulting

• IT Services and IT Consulting
• 100 - 200 Employee

• Assigned Client Engineer

  • Sep 2017 - Present



Verizon Business

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assigned Client Engineer

  • Nov 2011 - Sep 2017



Commerce Title Company

• United States
• Real Estate
• 1 - 100 Employee

• Infrastructure Administrator

  • Apr 2010 - Dec 2011

  Oversee and support corporate infrastructure and systems administration. Manage corporate LAN/WAN consisting of Verizon MPLS, site-to-site VPNs, and remote user software VPN. Project management of all branch office moves, adds, and changes. Report network faults with service providers. Administer Exchange, IIS, SQL servers, EMC SAN, VMware environment, Cisco network equipment, and system backups. Carry out network hardware installations and changes on routers, switches and firewalls. Top level support for all infrastructure systems. Liaise and build relations with vendors. Perform technology needs analysis and provide solutions to reduce costs and improve processes. Show less



CTX Mortgage

• Financial Services
• 200 - 300 Employee

• Systems Administrator

  • Nov 2002 - Apr 2010

  Oversee and support corporate infrastructure systems administration, as well as software installations and executions. Collaborate in the design and development of highly customized systems; administered Windows Servers, EMC SAN, VMware Environment, Citrix Servers, SMS 2003, and mission critical applications. Identify technology needs and recommend best available solutions. Monitor trouble tickets queue. Direct operations on various system applications, hardware and software. Support implementation / deployment of internal business systems. Liaise and build relations with vendors. Coordinate backend infrastructure, serving as systems administration technical lead for all infrastructure systems. Provide technical information management oversight and support in planning and facilitating implementation during all execution phases. Delivered specialist support and decision-making support in disaster recovery planning. Show less

• Corporate Support Manager

  • Nov 1999 - Nov 2002

  Oversaw recruitment, training, and team selection, consistently ensuring optimal client relations and service. Provided tier 2 support, administering PCs, printers, email, and file servers.

• Technical Support Representative

  • Nov 1997 - Nov 1999

  Prioritize, diagnose, troubleshoot, and evaluate calls regarding user desktop systems. Upgraded desktops and software. File server upgrades, and administration. Use interpersonal skills to interact with customers and resolve problems. Organize and implement desktop hardware and software installations.