Experience

Therapy Source, Inc.

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Digital Platform Manager

  • Nov 2018 - Present



Sykes Enterprises, Incorporated

• Customer Service Agent

  • Nov 2017 - Nov 2018

  - Providing Net+ and A+ level assistance to customers dealing with technical issues.- Troubleshooting system and network problems and diagnosing and solving hardware or software faults- Providing support, including procedural documentation and relevant reports- Supporting the roll-out of new applications- Working continuously on a task until completion (or referral to third parties, if appropriate)- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues- Resolving network issues including but not limited to: Firewalls - Double NAT - DHCP Resolutions.



Welter & Kreutz

• Production Manager

  • Aug 2008 - Nov 2018

  Oversee production milestones to include art files, data files, data QA testing, printer schedules and delivery schedules Forecasts resource needs and allocates assigned resources to assure completion of established objectives within budgetary and scheduled guidelines. Approved internal proofs for all print specification color conversions including Adobe RGB to PMS Pantone conversion. Review art files and project specs and ensure files are built correctly prior to upload.



Steller Design

• Laser Production Assistant

  • Jun 2008 - Nov 2011

  Assisted in large stage laser effects for major concerts.Provided photographical, and video documentation for use in future project acquisition.Managed equipment records. Assisted in large stage laser effects for major concerts.Provided photographical, and video documentation for use in future project acquisition.Managed equipment records.