IT Business Manager

• Jun 2021 - Present

Providing a strategic approach to managing and implementing IT that considers the impact technology has on the entire organisation. Providing a strategic approach to managing and implementing IT that considers the impact technology has on the entire organisation.

Business Support Manager

• Apr 2018 - Jun 2021

Central Services Manager

• May 2014 - Apr 2018

Development Project Manager

• Mar 2013 - Mar 2014

Voyage Care acquired ILG Ltd in March 2013, culminating with the integration of ILG within the Voyage Care Group and the closure of the ILG Head Office in Camberley in September 2013. My role was to lead and support on various Business Systems Improvement and Development projects from the initial phase through to implementation across all the Voyage Care Services in the UK. Voyage Care acquired ILG Ltd in March 2013, culminating with the integration of ILG within the Voyage Care Group and the closure of the ILG Head Office in Camberley in September 2013. My role was to lead and support on various Business Systems Improvement and Development projects from the initial phase through to implementation across all the Voyage Care Services in the UK.

Development Project Manager

• Sep 2010 - Sep 2013

• Promoted to this position to define strategic commercial direction, manage business growth and drive continuous improvement programmes to increase revenue and margin. Acted as lead for business acquisition, disposal of non-performing operations, refurbishment programmes and implementation of operational and performance enhancements. • Secured cost savings (£300K+) following analysis of IT systems.• Negotiated commercial agreements with key business decision makers to CEO levels. • Led on initiatives to improve operational performance and efficiency across teams using shared intranet services, development of system tools and associated processes. • Member of the Senior Management Team: Policy Review Group and Chair of the Care Service Advisory Group. Show less

Compliance & Training Co-ordinator

• Sep 2008 - Sep 2010

• Developed and updated training matrix and ensured compliance to industry standards. Created database to record complaints and to manage safeguarding incidents. Acted as part of implementation and configuration team that introduced RIVO Health and Safety reporting software.• Developed and monitored training budget, booked and organised training venues, negotiated rates and facilitated at events.

Temp Office Manager

• May 2008 - Aug 2008

Short term contract to directly assist FD in an office management role, carrying out all daily office management tasks in 15+ staffed office.

Chaperone

• Aug 2008 - Aug 2009

Role included working with the RSC Youth Ensemble for two weeks in August 2008 and August 2009, to support youngsters between 12-17 to put on a shortened version of Shakespeare's play at the Courtyard Theatre in Stratford-Upon-Avon. Tasks involved pastoral care and support as well as assisting stage manager with back stage preparations and assistant stage manager roles. Role included working with the RSC Youth Ensemble for two weeks in August 2008 and August 2009, to support youngsters between 12-17 to put on a shortened version of Shakespeare's play at the Courtyard Theatre in Stratford-Upon-Avon. Tasks involved pastoral care and support as well as assisting stage manager with back stage preparations and assistant stage manager roles.

Temp Marketing Assistant

• Apr 2008 - May 2008

Working alongside Marketing manager to set up an excel database to track and report customer satisfaction surveys. Working alongside Marketing manager to set up an excel database to track and report customer satisfaction surveys.

Logistics Co-ordinator

• Sep 2006 - May 2008

• Ensured seamless day-to-day operational management of this international removals business. Key point contact for teams, acted as trouble shooter and resolved issues within a timely manner. Managed daily storage movements across two warehouses. • Introduced quality assurance system, which tracked feedback from customers; report identified best practice and highlighted areas of risks and opportunities to improve operational performance. • Ensured seamless day-to-day operational management of this international removals business. Key point contact for teams, acted as trouble shooter and resolved issues within a timely manner. Managed daily storage movements across two warehouses. • Introduced quality assurance system, which tracked feedback from customers; report identified best practice and highlighted areas of risks and opportunities to improve operational performance.

Operations Manager Logistics

• Apr 2003 - Aug 2006

• Appointed to ensure operational success of adventure holiday programmes for young people from organisation of coach transportation through to ferry crossings and excursions. • Managed associated financials including costing, negotiating and procurement of activity equipment. Established UK centres and managed three storage units and associated stock. Managed team of 11 Senior Instructors. • Appointed to ensure operational success of adventure holiday programmes for young people from organisation of coach transportation through to ferry crossings and excursions. • Managed associated financials including costing, negotiating and procurement of activity equipment. Established UK centres and managed three storage units and associated stock. Managed team of 11 Senior Instructors.

Manager

• Mar 2001 - Apr 2003

• Developed, promoted and rolled out an After School Club programme across 25 schools in Surrey, Hampshire and Berkshire. In addition developed teacher/staff coaching training programme and managed team to deliver summer camp events • Developed, promoted and rolled out an After School Club programme across 25 schools in Surrey, Hampshire and Berkshire. In addition developed teacher/staff coaching training programme and managed team to deliver summer camp events