Security Technician

• Feb 2023 - Present

NOC Specialist

• Feb 2019 - Present

• Monitor Core IP, Softswitch (MetaSwitch) and associated equipment supporting MetroNet's hosted and managed services. • Timely detection of network impacting events. • Timely Detection of network events on Business networks where MetroNet has obligation based on custom contract commitments. • Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies. • Perform incident management functions for all core network events. • Document all alerts and actions taken in a variety of systems and tools • Provide general knowledge of MetroNet Communications products and services. • Provide Single Point of Contact duties for high-risk & service impacting events. • Interface with customers, engineers, vendors and technicians to resolve trouble reports. • Provide technical assistance for service partners and ILEC technicians during service impacting network events. • Carrier grade device and network management i.e. Change Management, Software/firmware upgrades, maintenance procedures, and recovery tactics. • Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends • Perform maintenance level activities such as configuration changes, reloads, card insertion and removal, hardware upgrades on various IP, transport and PON platforms: Cisco, Nokia, Telabs and others. • Train other NOC, Repair or Acceptance Specialists as needed on process and technologies. Show less

Owner

• Apr 2022 - Feb 2023

Surveillance System Installations and Network Cabling Solutions Surveillance System Installations and Network Cabling Solutions

Surveillance Technician

• Dec 2019 - Feb 2023

• Operate and maintain all assigned surveillance equipment. • Perform preventative and remedial maintenance of cameras, domes and associated equipment. • Perform assigned duties in accordance with a working knowledge of basic electricity and electronic theory. • Maintain current service logs, records, and historical maintenance files of assigned equipment. • Perform the necessary actions and procedures upon installing and/or relocating surveillance equipment as designated and/or as assigned. • Facilitate the installation of new, additional, and/or existing cabling of the surveillance systems hardware and video/audio links and data systems. • Perform the actions of troubleshooting, aligning, adjusting, repairing, and the systems, subsystems, and the associated circuitry to the satisfactory compliance of the operation specifications and user. • Install, align, adjust, and operate various alarms systems and their reporting equipment— to include aural and visual indicators. • Install and maintain closed circuit television systems and switching equipment. • Maintain, clean, and repair old equipment. • Preventive maintenance upkeep, ordering new equipment and maintenance of Digital system. Show less

Field Service Technician

• Jun 2018 - Feb 2019

• Evaluate, diagnoses, troubleshoots systems and perform repairs as necessary. • Knowledge of test equipment, multi-meter, and commissioning devices. • Computer literacy in windows environment, preform program entry for CCTV, Alarms, and Access Control as needed. • Configure Electronic Security equipment as needed. • Install and maintain CCTV systems in a commercial environment • Install and maintain alarm systems and access control in a commercial environment • Maintain, troubleshoot and repair point of sale systems • Install, maintain, troubleshoot and repair network infrastructure (switches, routers, access points) Show less

Field Service Technician

• Jul 2017 - Jun 2018

• Understand AC/DC and backup power concepts • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) • Manage triage, troubleshooting, and resolution to client scope on IT equipment • Document efforts, issues, and resolutions, close cases/tickets daily • Experience in copper and fiber cabling and various terminating connectors • Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment • Understand AC/DC and backup power concepts • Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) • Manage triage, troubleshooting, and resolution to client scope on IT equipment • Document efforts, issues, and resolutions, close cases/tickets daily • Experience in copper and fiber cabling and various terminating connectors • Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

Surveillance Tech

• Apr 2016 - Nov 2017

• Operate and maintain all assigned surveillance equipment. • Perform preventative and remedial maintenance of cameras, domes and associated equipment. • Perform assigned duties in accordance with a working knowledge of basic electricity and electronic theory. • Maintain current service logs, records, and historical maintenance files of assigned equipment. • Perform the necessary actions and procedures upon installing and/or relocating surveillance equipment as designated and/or as assigned. • Facilitate the installation of new, additional, and/or existing cabling of the surveillance systems hardware and video/audio links and data systems. • Perform the actions of troubleshooting, aligning, adjusting, repairing, and the systems, subsystems, and the associated circuitry to the satisfactory compliance of the operation specifications and user. • Install, align, adjust, and operate various alarms systems and their reporting equipment— to include aural and visual indicators. • Install and maintain closed circuit television systems and switching equipment. • Maintain, clean, and repair old equipment. • Preventive maintenance upkeep, ordering new equipment and maintenance of Digital system. Show less

Surveillance Tech

• Jun 2013 - Apr 2016

• Operate and maintain all assigned surveillance equipment.• Perform preventative and remedial maintenance of cameras, domes and associated equipment.• Perform assigned duties in accordance with a working knowledge of basic electricity and electronic theory.• Maintain current service logs, records, and historical maintenance files of assigned equipment.• Perform the necessary actions and procedures upon installing and/or relocating surveillance equipment as designated and/or as assigned.• Facilitate the installation of new, additional, and/or existing cabling of the surveillance systems hardware and video/audio links and data systems.• Perform the actions of troubleshooting, aligning, adjusting, repairing, and the systems, subsystems, and the associated circuitry to the satisfactory compliance of the operation specifications and user.• Install, align, adjust, and operate various alarms systems and their reporting equipment— to include aural and visual indicators.• Install and maintain closed circuit television systems and switching equipment.• Maintain, clean, and repair old equipment.• Preventive maintenance upkeep, ordering new equipment and maintenance of Digital system. Show less

Surveillance Officer

• Oct 2012 - Jun 2013

● Maintained surveillance on designated areas and activities.● Observed irregular activity as required. Operate all surveillance equipment, including, but not limited to, monitors, switches, computers, controllers, and cameras as assigned.● Provided CCTV and personal observations of all departments and applicable job functions to assure that all company policies and procedures are met with compliance.

Surveillance Supervisor

• Oct 2011 - Oct 2012

Surveillance Officer

• May 2010 - Oct 2011

Parts Department Manager

• Jun 2007 - Jan 2010