Transport Shift Manager

• Jul 2023 - Present

Assistant Shift Manager

• Dec 2019 - Jul 2023

Duties included:- Running the shift in absence of Shift Manager- Interviewing and recruiting new driver colleagues- Managing driver absences, probationary reviews, accidents and accompanying reports- Holding accident/disciplinary investigations and hearings with senior management- Oversight of fleet maintenance plan and responsibility for liaising with external contractors- Quickly rectifying issues with any aspect of the backhaul or transport operation whilst ensuring adherence to KPIs- Liaising with agencies, internal and external customers as needed to ensure the operation runs smoothly- Scheduling routes for failed deliveries and recoveries in a way that maximises utilisation and profitability- Utilising TMS to monitor drivers SAFED performance and infringements- Handling complaints diplomatically and efficiently to guarantee the highest level of customer satisfaction Show less

Traffic Dispatcher

• Dec 2016 - Nov 2019

Duties included: - Project managing a nationwide rapid response waste removal service which led to being named regional employee of the quarter in Q2 2017 - Dealing with drivers day to day, debriefing and resolving any issues they may have - Calculating and inputting drivers wages on the system - Planning routes to maximise utilisation and profitability - Managing new account mobilisation and existing account demobilisation - Involvement in disciplinary investigations and hearings with management - Dealing with incoming calls from internal and external customers - Involvement and input into toolbox talks with management and drivers - Fire Marshall responsibilities within the location - Scheduling and monitoring wheel torque procedure for drivers - Weekly bin stock take and responsible for ordering/controlling of container stock levels - Planning and coordinating various employee engagement events - Answering in excess of 50 CRS logs per day - Utilising Tachomaster software and training staff on the system - When needed going out on trucks as a driver’s mate to ensure service levels maintained Show less

Operations Supervisor

• Aug 2016 - Dec 2016

Duties included: - Overseeing Ikea's home delivery operation from their flagship UK store - Liaising with delivery crews, Ikea and external agencies as needed to ensure the operation runs smoothly - Quickly rectifying any issues with any aspect of the transport or warehouse operation to ensure adherence to KPIs - Handling complaints correctly and efficiently to guarantee the highest level of customer satisfaction - Planning delivery crew routes in the most fuel and time economical manner - Completing required reports to ensure upper management are aware of any issues and are able to attain current site performance easily - Man managing all delivery crews and warehouse staff in a firm yet fair manner Show less

7.5 Tonne Driver

• Jul 2015 - Aug 2016

Temporary roles, based in various locations across Hertfordshire and London Duties included: - Completing a variety of multi-drop deliveries to businesses and households across London, Home Counties and Nationwide - Trunking to company depots using de-mountable lorries - Experience using a refrigerated vehicle - Hand-balling using a pallet truck/sack barrow - Handling customer complaints effectively Temporary roles, based in various locations across Hertfordshire and London Duties included: - Completing a variety of multi-drop deliveries to businesses and households across London, Home Counties and Nationwide - Trunking to company depots using de-mountable lorries - Experience using a refrigerated vehicle - Hand-balling using a pallet truck/sack barrow - Handling customer complaints effectively

Warehouse Operative

• Jun 2014 - Jul 2015

Duties included: - Being the first port of call, checking and signing for deliveries - Picking, sorting and labelling orders - Training new staff in company procedures - Assisting delivery drivers with arrivals - Checking returned items, re-packing and re-shelving Duties included: - Being the first port of call, checking and signing for deliveries - Picking, sorting and labelling orders - Training new staff in company procedures - Assisting delivery drivers with arrivals - Checking returned items, re-packing and re-shelving

Bar Manager

• Oct 2012 - Jun 2014

Duties included: - Holding keys for, opening and closing the premises - Paying staff and takings into the bank - Creating and maintaining social media outlets for the premises - Cashing up at the end of a shift - Programming tills - Training and motivating staff - Taking deliveries and storing correctly - Running the bar in the manger’s absence Duties included: - Holding keys for, opening and closing the premises - Paying staff and takings into the bank - Creating and maintaining social media outlets for the premises - Cashing up at the end of a shift - Programming tills - Training and motivating staff - Taking deliveries and storing correctly - Running the bar in the manger’s absence

Census Collector

• Apr 2011 - May 2011

Duties included: - Liaising with households to encourage them to return their census questionnaires - Assisting households with completing census forms if required - Completing relevant paperwork efficiently and correctly - Planning routes taken to visit households - Adhering to strict confidentiality guidelines Duties included: - Liaising with households to encourage them to return their census questionnaires - Assisting households with completing census forms if required - Completing relevant paperwork efficiently and correctly - Planning routes taken to visit households - Adhering to strict confidentiality guidelines

Club Supervisor/Bar Staff

• Oct 2010 - Feb 2011

Based in Lydney, Gloucestershire Duties included: - Cashing up at the end of a shift - Programming tills - Training and motivating staff - Taking deliveries and storing correctly - Running the club in the manger’s absence - Coordinating events and functions Based in Lydney, Gloucestershire Duties included: - Cashing up at the end of a shift - Programming tills - Training and motivating staff - Taking deliveries and storing correctly - Running the club in the manger’s absence - Coordinating events and functions

Bar Staff

• Nov 2009 - Sep 2010

Casual and temporary roles, based in various locations across Gloucestershire and Herefordshire Duties included: - Serving drinks and food to customers - Waiting on tables - Cleaning tables and bar area - Ensuring fridges and bar snacks are sufficiently stocked - Changing barrels and optics when required - Handling cash and using tills correctly Casual and temporary roles, based in various locations across Gloucestershire and Herefordshire Duties included: - Serving drinks and food to customers - Waiting on tables - Cleaning tables and bar area - Ensuring fridges and bar snacks are sufficiently stocked - Changing barrels and optics when required - Handling cash and using tills correctly