Chris Eager
Financial Crime Leadership Coach at Nat West- Claim this Profile
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Topline Score
Bio
Charlotte Thompson
Chris is one of the most customer obsessed coaches I have had the pleasure of working with. A continuous customer conscious Chris can artfully challenge leaders and the business to ensure the customer is at the heart of everything they do. Through strong stakeholder management skills Chris can build wide networks ensuring deep relationships are build with key influencers. Using his fantastic relationship techniques Chris can build trusted advisor relationships at all levels allowing him to challenge the most senior leadership whilst remaining approachable in maintaining relationships that are key to getting underneath business. Chris is a fantastic coach and consultant and in the 8 years I have worked with him has made an outstanding contribution to improving business performance with the leaders he has worked with and beyond.
Richard Smith
Chris is a superb coach. This passion and experience enables him to offer the very best service to his leaders. Coaching that makes a real difference, increasing engagement levels which in turn drives performance improvement. Working with Chris for nearly 9 years, he has openly shared his experience and has offered great guidance which has enabled us as his colleagues to grow and thrive. Chris has experience in leading large teams and coaching leaders at all levels. This means that what ever role Chris does next, he will be a huge success. I couldn't recommend Chris enough to any business which wants to grow and expand doing things the right way.
Charlotte Thompson
Chris is one of the most customer obsessed coaches I have had the pleasure of working with. A continuous customer conscious Chris can artfully challenge leaders and the business to ensure the customer is at the heart of everything they do. Through strong stakeholder management skills Chris can build wide networks ensuring deep relationships are build with key influencers. Using his fantastic relationship techniques Chris can build trusted advisor relationships at all levels allowing him to challenge the most senior leadership whilst remaining approachable in maintaining relationships that are key to getting underneath business. Chris is a fantastic coach and consultant and in the 8 years I have worked with him has made an outstanding contribution to improving business performance with the leaders he has worked with and beyond.
Richard Smith
Chris is a superb coach. This passion and experience enables him to offer the very best service to his leaders. Coaching that makes a real difference, increasing engagement levels which in turn drives performance improvement. Working with Chris for nearly 9 years, he has openly shared his experience and has offered great guidance which has enabled us as his colleagues to grow and thrive. Chris has experience in leading large teams and coaching leaders at all levels. This means that what ever role Chris does next, he will be a huge success. I couldn't recommend Chris enough to any business which wants to grow and expand doing things the right way.
Charlotte Thompson
Chris is one of the most customer obsessed coaches I have had the pleasure of working with. A continuous customer conscious Chris can artfully challenge leaders and the business to ensure the customer is at the heart of everything they do. Through strong stakeholder management skills Chris can build wide networks ensuring deep relationships are build with key influencers. Using his fantastic relationship techniques Chris can build trusted advisor relationships at all levels allowing him to challenge the most senior leadership whilst remaining approachable in maintaining relationships that are key to getting underneath business. Chris is a fantastic coach and consultant and in the 8 years I have worked with him has made an outstanding contribution to improving business performance with the leaders he has worked with and beyond.
Richard Smith
Chris is a superb coach. This passion and experience enables him to offer the very best service to his leaders. Coaching that makes a real difference, increasing engagement levels which in turn drives performance improvement. Working with Chris for nearly 9 years, he has openly shared his experience and has offered great guidance which has enabled us as his colleagues to grow and thrive. Chris has experience in leading large teams and coaching leaders at all levels. This means that what ever role Chris does next, he will be a huge success. I couldn't recommend Chris enough to any business which wants to grow and expand doing things the right way.
Charlotte Thompson
Chris is one of the most customer obsessed coaches I have had the pleasure of working with. A continuous customer conscious Chris can artfully challenge leaders and the business to ensure the customer is at the heart of everything they do. Through strong stakeholder management skills Chris can build wide networks ensuring deep relationships are build with key influencers. Using his fantastic relationship techniques Chris can build trusted advisor relationships at all levels allowing him to challenge the most senior leadership whilst remaining approachable in maintaining relationships that are key to getting underneath business. Chris is a fantastic coach and consultant and in the 8 years I have worked with him has made an outstanding contribution to improving business performance with the leaders he has worked with and beyond.
Richard Smith
Chris is a superb coach. This passion and experience enables him to offer the very best service to his leaders. Coaching that makes a real difference, increasing engagement levels which in turn drives performance improvement. Working with Chris for nearly 9 years, he has openly shared his experience and has offered great guidance which has enabled us as his colleagues to grow and thrive. Chris has experience in leading large teams and coaching leaders at all levels. This means that what ever role Chris does next, he will be a huge success. I couldn't recommend Chris enough to any business which wants to grow and expand doing things the right way.
Credentials
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The AoEC Practitioner Diploma in Executive Coaching
Association Of Executive CoachingJun, 2021- Nov, 2024 -
Professional Bankers Certificate
Chartered Institute of Bankers
Experience
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Nat West
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Banking
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400 - 500 Employee
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Financial Crime Leadership Coach
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Aug 2022 - Present
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Performance Consultant
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Jun 2014 - Oct 2022
Coach the Senior Leaders in the Bank to achieve greater results in key business areas.Use the tools of Cohen Brown to enhance and develop people in Personal, Business and Private Banking.The Leaders I work with Manage between 15 and 120 staff.I observe, coach and provide feedback to improve performance of Senior Management and their teams.I facilitate meetings, workshops and conferences.Proven track record of enhanced performance in the key business areas I support that has seen enhanced numbers of customers needs being met while maintaining a strong NPS Show less
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Customer Experience Coach
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Nat West Bank
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Tottenham Court Road
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Senior Branch Manager
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Jun 2012 - Jun 2014
Branch Manager running a team of around 20 staff to deliver across all areas Retail Branch Banking. Developing staff to enhance their skills and abilities to provide outstanding customer service. Branch Manager running a team of around 20 staff to deliver across all areas Retail Branch Banking. Developing staff to enhance their skills and abilities to provide outstanding customer service.
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Nat West
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Banking
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400 - 500 Employee
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Area Retail Manager
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Jan 2009 - Jun 2012
Lead and Manage 9 Branch Managers and their teams totally around 90 staff. Lead, Inspire and motivate staff to provide outstanding service and achieve targets across all areas of the business. Collaborate effectively with other divisions to share experience and formulate ways of working together better to achieve for our customers. Organise and run team meetings and run workshops to agree strategic plans and the ways to achieve them. Lead and Manage 9 Branch Managers and their teams totally around 90 staff. Lead, Inspire and motivate staff to provide outstanding service and achieve targets across all areas of the business. Collaborate effectively with other divisions to share experience and formulate ways of working together better to achieve for our customers. Organise and run team meetings and run workshops to agree strategic plans and the ways to achieve them.
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Education
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1980 - 1987
Tunbridge Wells Boys Grammar School
Community
