Experience

College of Marin

• United States
• Higher Education
• 300 - 400 Employee

• Lab Tech

  • Mar 2012 - Present

  I have worked with the computer supplier to optimize our systems, installed new software packages on the lab computers to support classes in astronomy, GIS, and engineering. I have also streamlined the production of posters for Student Services. I have implemented the policy of making lab space available when other labs run into issues preventing students from achieving goals.

• Desktop Support

  • Mar 2011 - Feb 2012

  Under the direction of the Director-Learning Resources, I worked in the operation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, peripherals and network systems in assigned labs and classrooms; and maintained and updated the College’s online course system. While under the direction of the Manager – Information Services I built software images and deployed computers using Symantec Ghost and Windows Imaging software. I also installed, tested, configured and deployed new enterprise-level software packages such as Track-It. Note: Hired by the college Show less



KForce Professional Staffing

• Desktop Support

  • Dec 2010 - Dec 2010

  I provided support for computer hardware and software. The hospital uses HP computers with Windows XP and Microsoft Office and Lotus Notes for email. I provided support for computer hardware and software. The hospital uses HP computers with Windows XP and Microsoft Office and Lotus Notes for email.



Santa Rosa Memorial Hospital

• Desktop Support

  • Mar 2010 - Nov 2010

  I worked with the Desktop team troubleshooting software and hardware problems; upgrading computers and software, and imaging systems for deployment using Norton Ghost. Remedy is used for tracking support issues. I worked with the Desktop team troubleshooting software and hardware problems; upgrading computers and software, and imaging systems for deployment using Norton Ghost. Remedy is used for tracking support issues.



RH

• United States
• Design Services
• 700 & Above Employee

• Support Center Analyst

  • Jul 2006 - Aug 2007

  I provided first-line technical support for over 100 retail stores throughout the US and Canada via email, telephone, and remote access for PCs, Point-of Sale systems, network and telephone systems. We used Siebel and Track-It for tracking support issues. I also trained other analysts. I provided first-line technical support for over 100 retail stores throughout the US and Canada via email, telephone, and remote access for PCs, Point-of Sale systems, network and telephone systems. We used Siebel and Track-It for tracking support issues. I also trained other analysts.



Calpine Corporation

• MIS Technician

  • Jun 1989 - Jan 2006

  I provided desktop computer support and training and supported a custom data collection system. I also administered the local node of our corporate WAN. Purchased, installed and troubleshot PC systems and software. We used Remedy for tracking support issues I provided desktop computer support and training and supported a custom data collection system. I also administered the local node of our corporate WAN. Purchased, installed and troubleshot PC systems and software. We used Remedy for tracking support issues



CMD Consulting

• Mining
• 1 - 100 Employee

• Owner/Consultant

  • Jan 1990 - Jan 2000

  Computer consulting for small to medium businesses and individuals. Computer consulting for small to medium businesses and individuals.