Experience

Hygrade Precision Technologies, LLC
• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee
• Sales Manager

  • Jul 2013 - Present

Para Tech Coating, Inc.
• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Eastern Region Sales

  • Sep 2012 - Jul 2013

Aegis Energy Services, Inc.
• Account Manager Sales & Marketing

  • Feb 2010 - Aug 2012


MeadWestvaco

• Spain
• Paper and Forest Product Manufacturing

• Customer Service Manager

  • Jan 2007 - Mar 2009

  Managed Customer Service Department, including six Customer Service Representatives and a Customer Service Assistant, for the Envelope Products Group. Manufacturer of web produced envelopes with flexographic printing capabilities. • Developed and executed action plans and projects to meet business unit objectives. • Coordinated communications between customers, sales and production facilities. • Managed backlogs. • Established selling prices based on market conditions and customer knowledge. • Monitored customer account information such as credit status, receivables and pricing history. • Monitored production schedules and worked closely with scheduling/production to meet customer needs while maximizing machine utilization. • Managed the day-to-day functions of the Customer Service Department, order entry, cost estimating, providing product information, resolution of complaints, and other related duties. • Managed and facilitated vendor relations. Sourced vendors, obtained pricing, and procured products through issuance of purchase orders. • Member of Quality Management team.



Deringer-Ney

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Product Support Manager & Sales Applications Engineer

  • Dec 1999 - Jan 2007

  Product Support Manager (2004-2007) Managed customer service and inside sales functions for Deringer-Ney who is a vertically integrated manufacturer of high performance alloys, precision metal components, precision insert molding and part assemblies. Manufacturing capabilities include high speed stamping, four-slide wire forming, turning, milling, wire EDM, cold forming, and injection molding. Serviced the automotive, medical, defense, aerospace, industrial and telecommunications markets. • Managed two Product Support Specialists and Clerk. Assigned account responsibility and work loads. • Maintained and updated ISO/QS documentation relating to department responsibilities. • Established and negotiated pricing levels and terms for customer proposals. Monitored gross margins and value added contribution. • Monitored returns and formal customer complaints. • Assisted and provided direction to Accounting Department to help rectify outstanding receivables issues. • Managed order administration and contract review. • Established and maintained information in sales files for customer programs, including cost estimates, quotations, customer specifications, drawings and other relevant information. Sales Applications Engineer (1999-2004) Provided overall customer service and sales support to customers. Performed contract review including order processing. Facilitated customer requests for quote, including review of customer specifications and drawings, and issuing of formal quotations to customers.



Mestek, Inc.

• United States
• Manufacturing
• 200 - 300 Employee

• Customer Service Manager & Customer Service Representative

  • Aug 1988 - Nov 1999

  Customer Service Manager (1992-1999) Supervised order administration, trained, developed and motivated activities of six Sales Correspondents and Clerk in Sterling Gas-Fired Products Division for HVAC equipment used in commercial and industrial applications. • Resolved customer problems regarding pricing, delivery and expediting. Provided technical assistance, including proper product application and parts selection. Troubleshoot field service calls. • Authorized credits to customer accounts and rectified unauthorized invoice deductions by customers; approved returned goods. • Prepared quotations and product submittal packages. Reviewed and converted competitor specifications for bids. • Worked closely with OEM accounts, sales representatives, distributors, contractors and engineers. • Communicated closely with factory on production orders to meet customers’ needs. Worked with Traffic Department to coordinate special shipping arrangements. • Reviewed division catalogues, technical manuals and price sheets for accuracy prior to printing. • Participated at sales and profit center meetings. Visited accounts to help resolve problems and ensure continued sales. • Updated, modified and maintained master list of part numbers, units and options on IBM AS/400. • Monitored consigned inventories with customers. Sales Correspondent (1988-1992) Received, processed and followed through incoming orders. Handled customer inquiries via phone, FAX and mail. Scheduled custom orders for production. Acted as liaison for sales representatives, distributors and OEM customers.