Experience

Minuteman Security Technologies / Norris Fire - Maine Branch
• Remote Technician

  • Aug 2021 - Present


Advance Technology inc

• Field Technician

  • Sep 2012 - Aug 2021

  Field service technician Field service technician


Melaleuca
• Australia
• Hospitality
• Director II

  • Jan 2010 - Sep 2012


Norris Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • Oct 2010 - May 2011

  Responsibilities included: Scheduling and management for the technician force covering the New Hampshire and Vermont territory.

• Fire Alarm Technician

  • Oct 2008 - Oct 2010

  Responsibilities included: Installation, maintenance and testing of commercial electronics, including fire alarm, CCTV, Emergency Communications Systems, and Educational Communications systems. This position provided extensive outside customer contact and support at the client site, and many of the clients I serviced would specifically request me by name for return visits.



L.L. Bean

• United States
• Retail

• Security Guard

  • Aug 2007 - Oct 2008

  Responsibilities included: Providing a safe and secure environment for L.L. Bean employees, at the same time providing protection of assets from fire and theft. Responsibilities included: Providing a safe and secure environment for L.L. Bean employees, at the same time providing protection of assets from fire and theft.

• Fire Alarm Technician

  • May 2006 - Aug 2007

  Responsibilities included: Installation, maintenance and testing of commercial electronics, including fire alarm, CCTV, Emergency Communications Systems, and Educational Communications systems. This position provided extensive outside customer contact and support at the client site, and many of the clients I serviced would specifically request me by name for return visits. Responsibilities included: Installation, maintenance and testing of commercial electronics, including fire alarm, CCTV, Emergency Communications Systems, and Educational Communications systems. This position provided extensive outside customer contact and support at the client site, and many of the clients I serviced would specifically request me by name for return visits.



MBNA America

• United States
• 1 - 100 Employee

• Technology Specialist

  • Nov 1998 - Mar 2006

  Responsibilities included: Managing, providing maintenance and administration support for a Definity G3i, AUDIX voice mail system, Avaya CMS Systems, and Call Detail Recording system. I was responsible for reviewing daily reports on the Definity to insure proper resource allocation. Additionally, I was responsible for writing and maintaining Vectors and VDNs to route calls to proper departments and agents. When problems did arise, I provided assistance with troubleshooting and assistance with troubleshooting problems to resolution. I have a thorough understanding of telecommunications network trunking, from individual trunks to T-1s to T-3s to OC-3. Additionally, I have a broad knowledge of the AT&T network. Show less



Maine Air National Guard

• Hospitals and Health Care
• 1 - 100 Employee

• Telecommunications Specialist

  • Jun 1990 - Nov 1998

  Responsibilities included: Functioning as a switch administrator and maintenance technician for an AT&T Definity G3 switch, planning and engineering of telecommunications-computer systems, helped coordinate the migration of all computers on the installation to a Windows 95 platform, Installation File Server Administrator, primary trainer for a deployable wide area network gateway system, member of the Installation Computer System Review Board, performing maintenance and installation of new computer systems for users. Show less



Portland Fire Department

• Public Safety
• 1 - 100 Employee

• Communications Technician

  • Jul 1988 - Jun 1990

  Responsibilities included: Maintenance of municipal fire alarm systems, emergency response equipment maintenance for Police, Fire, and Medical vehicles. Responsibilities included: Maintenance of municipal fire alarm systems, emergency response equipment maintenance for Police, Fire, and Medical vehicles.



New England Computer Center

• Computer Service Technician

  • Dec 1986 - Jul 1988

  Responsibilities included: A starting position as a junior technician building new computer systems for delivery to customers, promoted to service technician providing repairs to customers systems both in a shop and at the client location. Responsibilities included: A starting position as a junior technician building new computer systems for delivery to customers, promoted to service technician providing repairs to customers systems both in a shop and at the client location.