Experience

Rev-Trac

• Australia
• IT System Custom Software Development
• 1 - 100 Employee

• Chief Technology Officer

  • Jul 2022 - Present

  Identifying strategies, initiatives and deliverables to increase market share and accelerate innovation to address emerging trends and technologies helpful for SAP enabled businesses. Engaging with functional heads and across teams to develop technology strategies and priorities that drive growth while focusing on the customer.

• Director of Products and Services

  • Aug 2015 - Aug 2022

  Working with our technical team to keep RSC ahead of the game in SAP change control.

• Technical Consultant - Europe

  • Mar 2013 - Aug 2015

• Consultant

  • Apr 2011 - Aug 2015

  Key Responsibilities:• Train and Consult on key product at new and existing customer sites• Perform the implementation and training of Rev-Trac at our customer sites• Support sales team with technical pre-sales presentations and inquiriesSatisfied customers:• Complete Implementation at: → Goodman Fielder – Sydney, Australia → Coca Cola Amatil – Sydney, Australia → ETSA Utilities – Adelaide, Australia → AGL – Melbourne, Australia → Telstra – Melbourne, Australia → Victoria Police – Melbourne, Australia → DS Smith – Brussels, Belgium → Bel Chees – Paris, France → L'Oreal – Paris, France → L'Oreal (North Europe) – Karlsruhe, Germany• POC Implementation at: → Petronas – Kuala Lumpa, Malaysia → Eczacibasi – Istanbul, Turkey• Restructure process and other consultations at: → Coca Cola Amatil – Sydney, Australia → Minerals and Mining Group – Melbourne, Australia → Toyota – Melbourne, Australia → HMRC – Worthing, UK → Glaxo Smith Klien – London, UK → Cadbury – Bournville, UK → Mondelez – Bournville, UK → Shell – Cyberjaya, Malaysia

• Pre-Sales Technical Consultant

  • Mar 2011 - Mar 2013

  Goal:Provide our sales team with the necessary skill set and knowledge to guide potential customers through their Change Management implementation.Internal:- Provide Sales team with technical assistance and training- Assist in preparation of proposals and RFP responses- Research and recommend suitable process strategies for potential customers- Train and Inform sales staff of technical updates to Rev-Trac and the Change Management best practicesExternal:- POC Implementation and Consulting- Plan and demonstrate customer specific solutions- Technical representation at marketing events

• Junior Support Engineer

  • Aug 2007 - Apr 2011

  External:- Support of the Rev-Trac customer base for Bug fixes, Enhancements, Troubleshooting and Configuration Advice- Maintenance of customer record and licensing database- Customer process design and delivery- Customer Rev-Trac Implementations and Training- Attend trade shows and vendor exhibitions to promote Rev-TracInternal:- Monitor and maintain internal development environments- Testing and QA of Rev-Trac software releases- Maintenance of Rev-Trac documentation- Internal CRM setup and administration- Train and manage sales partner ImplementationsTasks/Achievements:- Initial setup and configuration of Salesforce for CRM, License Management, Inbound Support Portal and Partner Portal- Initial Integration between Salesforce and Marketo- Mail migration from Microsoft Exchange to Gmail