Chris Dorsey
IT Support Specialist at Cornwell Quality Tools- Claim this Profile
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Bio
Experience
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Cornwell Quality Tools
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United States
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Motor Vehicle Manufacturing
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100 - 200 Employee
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IT Support Specialist
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Sep 2021 - Present
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Specialist
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Apr 2013 - Sep 2021
I deliver robust assistance to local and remote users by leveraging exceptional IT support skills. I optimize workflow through migration from Windows 7 to Windows 10. I facilitate informed decision-making by serving as key liaison between site Leadership and stakeholders. I develop and maintain positive, healthy, safe, and professional working environment for smooth flow of operations. I maintain and fix complex issues with LAN, VoIP telephone, video systems, and other computing equipment in timely manner. I attain optimal customer satisfaction by ensuring all customers are treated efficiently and in the appropriate manner. I accurately record, update, and document requests by utilizing the IT service desk system. I proactively perform desk side replacement and setup of new user profile along with transfer of files/data from the previous device within time constraints. I manage inventory levels with up-to-date computer and surplus equipment. • Promptly resolved issues by conducting in-depth problem analysis and implementing effective solutions. • Solely offered excellent break/Fix support for 1200+ employees and 1500 assets, while meeting and exceeding set company expectations. • Streamline day-to-day operations by enabling seamless interconnection of desktop, laptop, and Chromebook computers with various systems. Show less
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Akron Children's Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Service Desk Support Analyst
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Jan 2012 - Jan 2013
I led ITSM ticketing system; supporting Windows 7, Windows XP, and Epic. Ensured 100% adherence to set rules and regulations for optimized working experience. • Planned and implemented Imprivata Single Sign-on System. • Managed and performed entire aspects surrounding call center support for approximately 2K+ employees along with Desk Side support for Main Campus employees. I led ITSM ticketing system; supporting Windows 7, Windows XP, and Epic. Ensured 100% adherence to set rules and regulations for optimized working experience. • Planned and implemented Imprivata Single Sign-on System. • Managed and performed entire aspects surrounding call center support for approximately 2K+ employees along with Desk Side support for Main Campus employees.
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Education
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The University of Akron
None, Computer Science