Service Delivery Manager

• Sep 2021 - Present

Project Manager

• Jan 2021 - Jul 2021

Customer Success Manager

• Apr 2019 - Dec 2020

Working closely with customers to streamline and rework procedures and processes with the ultimate aim of achieving full system optimisation.

Problem Manager

• Mar 2018 - Apr 2019

Project Manager

• Jun 2016 - Mar 2018

I am now tasked with running multiple projects from start to finish mixing project management with technical expertise in Wintel, development and system architecture.

Application Consultant

• Jan 2015 - Jun 2016

I have recently moved into a Consultation role for G2 Speech. My principle role is to provide company representation, product knowledge and system installation support to clients in Ireland. Customer service, complex systems analysis and strong technical skills are crucial to customers' experience and the company's image.

.Net and Delphi Developer

• Jul 2014 - Jan 2015

I assumed the role of a .net developer in the WHSCT. General tasks include rewriting legacy systems using the MVC.net framework. I will also be supporting and creating bespoke Delphi powered media for a new trust wide Community Information System. I assumed the role of a .net developer in the WHSCT. General tasks include rewriting legacy systems using the MVC.net framework. I will also be supporting and creating bespoke Delphi powered media for a new trust wide Community Information System.

.Net Developer and SCCM Architect

• Jan 2013 - Jul 2014

Developed and maintained modules for an inward facing software delivery application. This application was a front end for the Microsoft SCCM technology. We are currently updating our SCCM infrastructure to 2012 so integration of our current system is my primary focus for 2013.

Social Media Ambassador

• May 2012 - Jul 2014

I contribute content to Allstate NI's blogs and other social media platforms. I required to attend functions, and represent the company when called upon. I am required to have a basic knowledge of SEO principles to provide quality literiture.

Graphic Design

• Jan 2011 - Jul 2014

I provide Graphic Design and digital media contribuation to the Marketing Department

.Net Software Developer and MsBuild Facilitator.

• Aug 2011 - Jan 2013

I was deployed to the MsBuild team who control versioning, maintenance and deployment of customer facing applications. I also provided production support for the controlled applications.

.Net Developer and Microsoft SCCM architect.

• Dec 2010 - Aug 2011

Developed and maintained modules for an inward facing software delivery application. This application was a front end for the Microsoft SCCM technology. Troubleshooting and designing SCCM profiles and paths using the SCCM interface were a regular task.

Software Packaging Engineer

• Jan 2010 - Dec 2010

I used Wise Package Studio and Install Shield to make Silent Installing Software Packages for deployment to the enterprise. I was also 3rd level support for Software Installation issues.

Website Design, IT Solutions and Marketing Material Manufacture

• Sep 2009 - Dec 2010

I approached local business offered CMS webites for inhouse website administration. I was also IT consultant to some clients and helped plan potential IT solutions. I was also able to offer graphic and video marketing design for clients. I approached local business offered CMS webites for inhouse website administration. I was also IT consultant to some clients and helped plan potential IT solutions. I was also able to offer graphic and video marketing design for clients.