Experience

WALZ Mail Automation

• United States
• Financial Services
• 1 - 100 Employee

• Operations Support Specialist

  • Oct 2009 - Present

  Providing top notch quality support for Temecula and Santa Ana Production sites ensuring that data from our clients is processed in a timely fashion to meet their requirement to have 100% SLA. Providing top notch quality support for Temecula and Santa Ana Production sites ensuring that data from our clients is processed in a timely fashion to meet their requirement to have 100% SLA.



Infineon Technologies

• Germany
• Semiconductor Manufacturing
• 700 & Above Employee

• SPC analyst

  • Jun 2009 - Nov 2009

  Providing statistical process control in a semi-conductor industry to monitor the manufacturing process. InfinityQS application is used to maintain process and quality control.

• Information Systems Technician

  • Dec 2005 - May 2009

  Performed hardware/software diagnostics on desktop computers and laptops. Provided services for setting up, maintaining, and upgrading new/existing pc's. Supported Irvine Design Center with over the phone tech support and remote assistance.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• PC Technician

  • Aug 2001 - Nov 2005

  Repaired customer's personal desktops and laptops - both hardware and software related problems. Performed upgrade services to computers to meet the customer's needs. Provided customers with software and hardware recommendations to make their overall computer experience a great one. Repaired customer's personal desktops and laptops - both hardware and software related problems. Performed upgrade services to computers to meet the customer's needs. Provided customers with software and hardware recommendations to make their overall computer experience a great one.