Experience

Greenway Health

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Quality Assurance Analyst

  • Jun 2014 - Present

  Test new software functionality. Report issues and test resolved issues Create test cases and test suites Work in Scrum environment for projects and releases Test new software functionality. Report issues and test resolved issues Create test cases and test suites Work in Scrum environment for projects and releases



Advanced Box & Package Solutions

• Griffin, Ga

• IT

  • Jun 2013 - Feb 2014

  Responsible for IT operations Assisted in development of business website Worked on product inventory for website Responsible for IT operations Assisted in development of business website Worked on product inventory for website



Premier Gold Buyers

• Store Manager

  • 2011 - 2012

  Manage 2 stores Maintained expenses and income reports Create automated Excel spreadsheet for precious metal purchases Manage 2 stores Maintained expenses and income reports Create automated Excel spreadsheet for precious metal purchases



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Outside Plant Technician

  • Mar 2008 - Aug 2009

  Ensure outside telecom plants and facilities aligned with new schematics Test regional facilities once all work is done Troubleshoot and repair facilities when necessary Ensure outside telecom plants and facilities aligned with new schematics Test regional facilities once all work is done Troubleshoot and repair facilities when necessary



3D Lawncare

• Owner/Operator

  • Oct 2005 - Feb 2008

  3D Lawncare Griffin, Ga Managed all aspects of business Supervised employees Managed scheduling for clients Performed quality assurance upon completion of service 3D Lawncare Griffin, Ga Managed all aspects of business Supervised employees Managed scheduling for clients Performed quality assurance upon completion of service



Bellsouth

• Multimedia Technician

  • Jan 2001 - Jan 2005

  Assisted customers with DSL/Network issues. Maintained call log, recorded all call issues and resolutions Escalated issues to the correct department when necessary Worked with a proprietary ticketing system Worked in escalations group Ensured proper customer provisioning Assisted in Q&A of new software releases Worked in multiple platform environments simultaneously including Unix, Windows, and HP Performed training on new software Performed training on network technologies Show less



Bisys Education Systems

• Software Architect

  • Jan 2000 - Jan 2001

  Create CD-ROM course ware using Macromedia Authorware Q&A course ware upon completion for correctness, spelling and gramar Create Help indices using RoboHelp Assisted with Account creation and permissions with Windows NT4 Assisted with web creation using Macromedia Dreamweaver Create CD-ROM course ware using Macromedia Authorware Q&A course ware upon completion for correctness, spelling and gramar Create Help indices using RoboHelp Assisted with Account creation and permissions with Windows NT4 Assisted with web creation using Macromedia Dreamweaver



University of Georgia Experiment Station

• PC/Network Technician

  • Jan 1999 - Jan 2000

  Install/Maintain/Troubleshoot/Repair network facilities and equipment as needed Assist faculty in resolving computer issues Troubleshoot/replace hardware Troubleshoot/repair/reinstall software as necessary Setup new computers with network services and necessary software Create database for campus directory Provide excellent customer service at all times Install/Maintain/Troubleshoot/Repair network facilities and equipment as needed Assist faculty in resolving computer issues Troubleshoot/replace hardware Troubleshoot/repair/reinstall software as necessary Setup new computers with network services and necessary software Create database for campus directory Provide excellent customer service at all times