Experience

Mutant Arm Studios

• United States
• Computer Games
• 1 - 100 Employee

• IT Systems Administrator

  • Sep 2019 - Present

  ● Supports 40+ developers, operations, and executive staff across the United States with issues of various technical complexity ● Installs, configures, and maintains company physical and cloud infrastructure including servers, switches, storage appliances, virtual machines, and firewalls ● Supports and maintains game build environment including Jenkins and Perforce administration ● Manages Active Directory, Group Policy, DNS, DHCP, and Microsoft 365 Azure AD tenant including Exchange Online ● Researches, educates, and implements latest security best practices and policies, including utilizing Sophos EDR and Huntress MDR on all company-issued desktops and servers ● Manages, procures and maintains various SaaS products/licenses including Adobe Creative Cloud, Atlassian Jira/Confluence, Autodesk products, and many other game dev tools ● Analyzes potential software offerings and costs based on company needs and budget, presents options to executive team, and executes deployment ● Designs standard company desktop and server builds ● Manages all user onboarding and offboarding, including account provisioning, software license requirements and installation, and equipment procurement and distribution to local or remote employees. ● Collaborates and provides technical support to external studio publisher and partners as needed ● Actively meets with Operations team to assist with various company operational issues ● Planned and executed sudden transition to remote work including VPN implementation and work from home processes and procedures ● Migrated physical infrastructure to virtualized Hyper-V cluster environment, allowing better utilization of server hardware ● Implemented backup storage and disaster recovery procedures using Veeam Backup and Replication ● Planned infrastructure transition to colocation facility in efforts to reduce physical office footprint Show less



StepUP IT Services, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Sep 2018 - Sep 2019

  ● Performed L2 Help Desk support for Windows-based systems ● Configured, installed, and troubleshot Windows-based workstations and backup solutions ● Provided support for new applications and upgrades to existing systems ● Created and implemented solutions to technical problems ● Monitored critical systems and took corrective actions prior to failure ● Prepared for disaster recovery and ensured that appropriate backups were completed and tested ● Troubleshot software and hardware failures and identified network problems ● Established and maintained security and integrity controls ● Effectively executed service offerings and communicated their value to clients ● Assumed responsibility for on-time and efficient service ● Standards Committee Lead - created and implemented Standards for client configurations to reduce client risk Show less



High Moon Studios

• United States
• Computer Games
• 100 - 200 Employee

• Associate Desktop Support Technician

  • May 2016 - Sep 2018

  ● Installed, configured, and maintained workstations, software and network equipment per department standards ● Troubleshot technical problems for over 100 users, including dev team and executive leadership ● Created and managed WDS/MDT Windows 10 deployment images ● Identified, evaluated, and corrected hardware, software, and operation issues across multiple operating systems ● Made recommendations to supervisor for future hardware/software additions or enhancements ● Managed Active Directory, DHCP, DNS, Microsoft Exchange/Office 365, Perforce, and other services ● Communicated the status of tickets and problems with the IT team and affected users ● Documented and implemented standard operating procedures ● Coordinated deployment and changes of workstation equipment ● Oversaw and made decisions regarding desktop support solutions for front-end users ● Planned and executed an office move from an IT perspective Show less



Samaritan Health Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Applications Intern

  • Dec 2015 - Mar 2016

  ● Gathered software requirements for .NET 3.5 and 4.5.2 updates ● Assisted Operations Applications Analyst team with Tier 3 application supporting over 70 enterprise applications. ● Updated and Maintained critical Sharepoint systems documentation. ● Gathered software requirements for .NET 3.5 and 4.5.2 updates ● Assisted Operations Applications Analyst team with Tier 3 application supporting over 70 enterprise applications. ● Updated and Maintained critical Sharepoint systems documentation.



High Moon Studios

• United States
• Computer Games
• 100 - 200 Employee

• IT Intern

  • Jun 2015 - Sep 2015

  ● Installed and maintained hardware/software products as well as configure PC and network equipment according to department standards ● Troubleshot problems for over 100 users locally and remotely ● Identified, evaluated and corrected hardware/software and operation issues ● Made recommendations to supervisor for future hardware and software additions or enhancements ● Managed Active Directory and DHCP ● Communicated with team the status of tickets and problems ● Documented and implemented standard operating procedures ● Maintained proper documentation to ensure regulatory compliance ● Coordinated adds/moves/changes of computer equipment ● Coordinated computer training for employees Show less