Experience

Bradford City AFC

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Deputy Safety Officer

  • Nov 2017 - Present



Bradford City F.C.

• Communications Officer

  • 2006 - Nov 2017



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Order Fulfillment

  • Nov 1999 - Nov 2010

  Responsible for liaison with Contractors to ensure supply of installations nationwide. Collating stock levels, scheduling demand planning off deliveries.Dealing with Customer complaints within the 3 day resolution deadline. Updating all Customer records on computer system.

• Stock Replenishment Planner

  • Jan 1999 - Jan 2010

  Transferred to CPE(Customer Premise Equipment) team as order fulfilment clerk working closely with contractors to maintain and supply sufficient levels of stock to enable efficient installations nationwide.Collated stock levels, run rates and organized demand planning of deliveries of CPE to sites throughout the countryDealt with customers to make sure their queries were dealt with efficiently and effectively. Successfully resolved complaints with a suitable outcome for the customers as well as the business. Dealt with high level complaints working to a 3 day resolution deadline.Liaised with other departments, where necessary, for an effective conclusion to a customer's query/complaint.Placed and tracked orders for customers and advised accordingly any relevant information.Updated, accurately, confidential customer information to maintain a great customer experience. Show less



Virginmedia

• TEAM SECOND(Deputy)/DISPATCHER

  • Jan 1999 - Jan 2005

  Communicated with the crews out in the field and customers in a pro-active manner to achieve installation of cable television & telephony services within agreed time scales. Within 6 months, promoted to team second. This involved additional man management, reporting duties, attending meetings on and off site. Deputised for the team manager. Learned to communicate effectively at all levels. Involved in writing training manuals and teaching staff to become Co-ordinators. Took on project work in addition to dispatcher duties. Show less



Industrial Fastener Supplies Ltd

• WAREHOUSE SUPERVISOR

  • Jan 1998 - Jan 1999



Umbro UK Ltd

• RAW MATERIALS STORES CONTROLLER

  • Jan 1991 - Jan 1998



Manor Bakeries Ltd

• PRODUCTION SUPERVISOR

  • Jan 1987 - Jan 1991