Experience

Waypoint

• United States
• Real Estate
• 1 - 100 Employee

• Operational Specialist

  • Aug 2016 - Present



Sports Authority

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2011 - Jun 2016

  - Manage $2.7 M location, 25 employee location.- MOD shifts to provide coaching and training in the moment, and deliver a consistent positive in-store experience for customers.- Positively impacted location’s shrink results through education and training. (1.7% in 2013, 0.56% in 2015)- Coach team to exceed business results through a superior in store experience.- Drive customer experience through loyalty programs, motivated team to get their buy in on company initiatives.- Internal promotion of different team members. (Lead Pricing Specialist to Department Manager; footwear sales associate to Department Manager; multiples sales associates to lead sales positions)- Conducted firearms training for entire management team in compliance with ATF regulations.- Provided regular operations training and development for audit compliance, and maintenance.

• Operations Manager

  • Apr 2006 - Feb 2011

  Multiple District Locations; Phoenix, AZ Area- Worked in multiple store locations over several years to provide operational excellence and training/development of operations standards to teams.- Worked directly with District Asset Protection manager for audit training, compliance, and execution in all stores.- Maintained in-house tech shops for efficiency and customer related work orders.- Traveled to other districts to develop Operations Managers and help stores become audit ready/compliant.- Developed multiple sales associates into department manager roles in several locations.- Attended three ATF trainings to maintain federal 4473 paperwork.- Regular MOD shifts where operations training, sales training, coaching and development for sales associates and leads was provided in a fast paced and fun environment.