Experience

The Pools

• United Kingdom
• Gambling Facilities and Casinos
• 1 - 100 Employee

• • Jan 2023 - Present

• • Sep 2022 - Dec 2022



MJ Quinn

• Technology, Information and Internet
• 700 & Above Employee

• Technology Services Manager

  • Nov 2021 - Sep 2022

  Responsible for overseeing core teams within Technology Services, including Support, Infrastructure, Software Development, and Project Management. Act as a liaison for internal and external relations, ensuring client security and contract compliance. Support client and financial audits, and assist teams in meeting targets through existing and new solutions. Generate monthly security and change management reports. Provide technical expertise in software and contract management, making business-wide decisions while adhering to standards and best practices. Manage hybrid infrastructure service delivery (On-Premise and Cloud) and conduct capacity planning. Support all tiers of IT service delivery, including IT change management and public-facing service management. Provide support to multiple office networks, satellite sites, and remote workers. Manage corporate asset recording and IT service management (incident/problem/change). Fulfill legal and financial responsibilities such as procurement, budget analysis, GDPR, DPA, ISO 27001, and ISMS compliance. Show less



Survitec Group Ltd.

• United Kingdom
• Maritime Transportation
• 700 & Above Employee

• Regional IT Manager - Europe

  • Jan 2020 - Mar 2021

  Ensure efficient ITIL service delivery within 64 sites across Europe by maintaining high-performing service support functions, including IT service desk, desktop support, infrastructure, and VIP support. Organise and manage third-party service review meetings based on performance, service improvements, quality and processes. Deliver strategic direction to desktop and infrastructure team in continuously optimising the desktop and infrastructure environment. Deputise with additional accountability for leading staff management operations ranging from recruitment to performance assessment. Represent the organisation as an IT ambassador to provide effective communication on IT matters and build relationships with teams to ensure dialogue between departments. • Implemented several service delivery standards globally, including a new global outsourced service desk, new audio-visual standard, new voice solution standard, and new printing solution standard. • Managed the on-premise estate migration into Azure, including disaster recovery compliance. • Revamped the procurement process, enabling IT Group to manage all IT purchasing globally. • Increased process efficiency by developing various systems, such as incident, request, change, and escalation processes, whilst ensuring accurate reporting and initiating continual service improvement activities. • Minimised 14% global IT spend through third-party vendor management/negotiation skills. Show less



Acorn Insurance and Financial Services Limited

• United Kingdom
• Insurance
• 300 - 400 Employee

• • Feb 2018 - Jan 2020

  Supervised a team of infrastructure and service desk engineers across two physical sites and continuously monitored their performance, increasing productivity. Aligned with ITIL best practices and concepts and oversaw help desk/service desk operations ranging from incident management to change management. Managed data centre in a Microsoft Windows physical and VMware/Hyper-V virtual environment across ten sites around the UK and overseas. Led security management process encompassing firewalls, VPNs, switches, APs, enterprise deployment of endpoint antivirus solutions and MDM solutions to protect an organisation's IT operations and assets.• Led migration from on-premise servers, including Exchange to Azure and Office 365 complete services, and VOIP solutions to accommodate the growth of the core call centre.• We built the infrastructure from scratch to accommodate an office from 100 users up to 800 in less than two years.• Implemented Azure recovery services to ensure compliance with disaster recovery requirements. Show less

• • Nov 2017 - Feb 2018



Nugent

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Infrastructure Engineer

  • Nov 2015 - Nov 2017

  I successfully improved the performance of both physical and virtual servers through continuous maintenance of the server (physical and virtual - VMware) and desktop infrastructure. I effectively spearheaded all facets of different technical projects, including complete redeployment projects in several environments. In addition, I played a crucial role in developing the corporate network based on an MPLS IP VPN network across over 25 different sites, including four separate domains. I ensured the success of local and offsite DR replication by utilising Veaam Enterprise and Backup Exec 2016 across all four domains. Fostered and maintained strategic relationships with third-party providers/suppliers. Saved 19% organisation's capital expenditure through effective negotiation with HP. • Implemented a life cycle process for hardware within the business, including rolling out new equipment and upgrading windows 7 for all asset estate. Over 1000 desktops and laptops were replaced/upgraded. • Saved 27% printing costs by negotiating new printer contracts and implementing monitoring software. Show less



Aintree University Hospital NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Service Desk Manager

  • Dec 2012 - Sep 2015

  Overseen the daily service desk function with 14 direct reports. Assisted with delivering technical support to over 50000 within the Merseyside NHS trusts, answering phone calls, logging help-desk jobs, resolving networking issues, and ensuring strict compliance with SLA agreements and ITIL IM, PM, and CM. Assured strict alignment with customer requirements regarding communication, prioritising, escalating, and resolving incidents. • Increased customer satisfaction survey from a failing 86% to 92% after identifying key areas. • Created a learning and development process for service desk engineers' capacity building and professional development, which resulted in increased productivity. Show less



The Sovini Group

• United Kingdom
• Real Estate
• 100 - 200 Employee

• IT Help Desk Manager

  • Jan 2009 - Nov 2012

  Overseeing day-to-day support function from a team lead capacity, with line management responsibility for over three staff. Provided IT support in maintaining various systems, such as Windows XP, Windows 7, Windows Server 2003/2008, Small Business 2008, and Microsoft Exchange 2007. Assured unhindered execution of IT operations by maintaining an accurate IT inventory, set up and supported the IP Telephony system and active directory user accounts and permissions. • Launched a new hardware asset management (HAM) process in line with the desktop refresh model. Rolled out Windows 7 to the entire organisation, ensuring all historic data aligned with the new asset disposal process. • Achieved "Best Newcomer of the Year" award (at beginning of role as Helpdesk Engineer) internal award ceremony, IT department awarded a night on the town/meal and drinks to show appreciation. Show less



Aintree Boat Company Limited

• United Kingdom
• Shipbuilding

• IT Office Manager

  • May 2007 - Dec 2008