Chris Collett

User Support Technician II at Teachers Retirement System of Georgia (State of Georgia)
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Contact Information
us****@****om
(386) 825-5501
Location
Tyrone, Georgia, United States, GE
Skills

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Jun, 2020
    - Nov, 2024

Experience

  • Teachers Retirement System of Georgia (State of Georgia)
    • United States
    • Financial Services
    • 1 - 100 Employee
    • User Support Technician II
      • Aug 2020 - Present

      Maintain end user devices, network equipment, and company software through various resources within a medium sized environment. Deliver technical support locally and remotely via WebEx or Screen Connect to ensure timely resolution. Follow company policy and maintain a professional relationship with end users and coworkers. Build strong relationships with team members by sharing knowledge, learning new ideas and participating in team projects. Consistently monitor recent trends, software patches, security threats, and appliance updates. Show less

  • Tympani
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Project Manager
      • Nov 2019 - Mar 2020

      • Created and publish process guides for individual applications to plan and coordinate implementation steps • Performed testing and quality control for software applications to identify defects in Staging and Production Environments before being released • Provided technical support and assistance for incoming queries for customer issues • Led migration efforts and facilitated training to Microsoft Teams *Released due to pandemic impacts to the business • Created and publish process guides for individual applications to plan and coordinate implementation steps • Performed testing and quality control for software applications to identify defects in Staging and Production Environments before being released • Provided technical support and assistance for incoming queries for customer issues • Led migration efforts and facilitated training to Microsoft Teams *Released due to pandemic impacts to the business

  • Aptean
    • United States
    • Software Development
    • 700 & Above Employee
    • Lead Customer Success Engineer
      • Oct 2012 - Sep 2019

      • Supported Ross ERP application and assisted with software installations, implementations, and version upgrades • Consulted with external administrators and provided end user training • Tested new software releases, documenting procedures, and giving feedback to development team • Created articles and detailed documentation for customer knowledge base by increasing resolution efficiency • Communicated complex issues clearly and effectively with both executive, technical staff, and customers • Utilized native debugger extensively in resolution of difficult issues • Proactively kept stakeholders updated on status and next steps for resolution • Provided executives with weekly metrics for forecasting sales, revenue, and increasing customer retention • Recommended and developed training sessions to develop team members’ knowledge and awareness • Received 100% CSAT and recognized by management for highest ticket volume and resolution within our team Show less

  • Delta Air Lines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Cargo Customer Service Agent /Cargo Anlayst
      • Jun 2009 - Dec 2010

      • Analyzed and created productivity metrics for daily domestic and international cargo shipments • Documented business requirements and created flow chart analysis for listed cargo shipments • Provided Domestic and International Cargo Operation managers with daily updated performance reports • Increased the average daily shipping metrics to a 98%+ success rate • Analyzed and created productivity metrics for daily domestic and international cargo shipments • Documented business requirements and created flow chart analysis for listed cargo shipments • Provided Domestic and International Cargo Operation managers with daily updated performance reports • Increased the average daily shipping metrics to a 98%+ success rate

  • Place Maker Design
    • United States
    • Architecture and Planning
    • 1 - 100 Employee
    • Project Coordinator
      • Apr 2006 - Apr 2009

      • Managed various residential projects from preliminary design through construction administration phase • Coordinated and prepared construction documents on time and within budget to meet client requirements • Managed various residential projects from preliminary design through construction administration phase • Coordinated and prepared construction documents on time and within budget to meet client requirements

  • Martin Riley Associates
    • Decatur
    • Project Coordinator
      • Aug 1997 - Mar 2006

      • Worked closely with clients, contractors and consultants to assure projects were on time and within budget • Assisted IT administrator in daily activities including software/hardware upgrades, technical issues, network administration, back-up, and network security • Worked closely with clients, contractors and consultants to assure projects were on time and within budget • Assisted IT administrator in daily activities including software/hardware upgrades, technical issues, network administration, back-up, and network security

Education

  • Grantham University
    Master's degree, Information Technology
    2011 - 2012
  • Clemson University
    BS Design, Architecture
    1992 - 1997

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