Experience

Liveware Labs

• Australia
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Service Consultant

  • Apr 2023 - Present

  -Handle customer interactions via telephone, email, and chat. -Offer outstanding mentorship to colleagues. -Assume responsibility for handling customer escalations that teammates find difficult. -Perform floor walking, side by side mentoring, and coaching as required. -Handle customer interactions via telephone, email, and chat. -Offer outstanding mentorship to colleagues. -Assume responsibility for handling customer escalations that teammates find difficult. -Perform floor walking, side by side mentoring, and coaching as required.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Feb 2023

  • Respond to a high volume of customer general/billing inquiries through phone and chat. • Capture potential high risk from fraudster. • Assist the customer for their disputes and claims. • Respond to a high volume of customer general/billing inquiries through phone and chat. • Capture potential high risk from fraudster. • Assist the customer for their disputes and claims.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advisor

  • Oct 2015 - Aug 2019

  • Provide quality mentoring to teammates. • Provide Regular Feedback to relevant team leaders. • Take Escalations from teammates with challenging customers. • Analyze employee training needs and requests. • Conduct as requested, floor walking, side by side, and coaching. • Proactively identify issues and solutions to product-related policies, procedures, and customer issues. • Build and maintain working networks and relationships across the company. • Maintain departmental standards for production, quality, and customer satisfaction. • Provide proactive customer education to both teammates and customers. Show less