Experience

Forklifts of St. Louis Inc.

• 1 - 100 Employee

• Global Account Manager / Material Handling Consultant

  • Mar 1992 - Present

  Recognize customer needs, deliver appropriate solutions to increase their productivity and decrease their costs and resolve any issues to ensure that customers are satisfied. Follow-up on all internally and externally sourced leads, perform networking and prospecting tasks, participate in all product promotions and maintain customer information notes with periodic reviews Create sales, gross profit and achieve the identified sales and gross profit expectations •Continue Territory Growth by doing the following activities •Obtain, maintain and optimize Customer relations through planned and regular sales visits and communications •Use of CRM (Customer Relationship Management tool) •Identify target prospects and create/implement strategic action plans to develop the accounts as Customers •Follow-up on all Customer leads from external and internal sources •Maintain Customer information files and notes within the CRM system •Participate with product promotions from external and internal sources •Manage all custom programs installed at the assigned accounts •Initiate, maintain, manage and process quotations and orders •Resolve any Customer issues, problems or complaints to satisfy the Customer •Enhance vendor relations by supporting programs and working with their representatives •Participate in Company sponsored training sessions for enhancing selling skills and technical knowledge •Produce periodic budgets, plans of action, summaries and other reports or lists •Communicate regularly with inside sales personnel and management •Pursue increasing knowledge of the Territory, Markets and Competitors •Perform all other duties as needed to increase opportunities while maintaining existing customer base Show less