Client Relation Manager

• Oct 2022 - Present

-Build relationships with key employees among customers -Create plans to address clients’ business needs -Advise clients on creating profitable processes -Schedule regular meetings with customers to ensure they are satisfied -Act as point of contact for complaints and escalate issues as appropriate -Help sales team up-sell or cross-sell services and products -Ensure both the company and clients adhere to contract terms -Study the competition to find new ways to retain customers -Set sales and revenue targets and work diligently to meet them -Collaborate with internal teams and senior management to address customers’ needs Show less