Director, People

• May 2022 - Present

Director, Human Resources Business Partner

• May 2021 - May 2022

Human Resources Director

• Mar 2021 - May 2021

Sr. Human Resources Manager, Talent & People

• Dec 2018 - Mar 2021

An international company that provides customer relationship management software solutions, with more than 1,200 employees and $140 Million in annual revenue. • Manage the daily activity of an HR Operations team with 4 direct reports, including a Senior HR Business Partner, HR Business Partner II, HR Operations Specialist, and HR Operations Coordinator. • Work with Line Managers and Senior Leadership and provide HR support in the areas of Talent Development, Recruiting, Onboarding… Show more An international company that provides customer relationship management software solutions, with more than 1,200 employees and $140 Million in annual revenue. • Manage the daily activity of an HR Operations team with 4 direct reports, including a Senior HR Business Partner, HR Business Partner II, HR Operations Specialist, and HR Operations Coordinator. • Work with Line Managers and Senior Leadership and provide HR support in the areas of Talent Development, Recruiting, Onboarding, Performance Management, Employee Relations, and Leadership Development. • Collaborate with outside counsel regarding immigration cases or legal issues on the horizon. • Partner with Onboarding and Offboarding teams and create HR dashboards for Senior Leadership that outline employee movement, hiring, and attrition. • Collaborate across HR functions to communicate developments with HRIS, Talent Development, Recruiting, and Onboarding. Key Accomplishments • Spearheaded the Employee Engagement Counsel to create multiple employee engagement initiatives across the organization. Successfully increased the internal eNPS score by 22 points in 18 months. • Implemented a Top 100 Performer Program to foster employee development and recognition. Successfully retained 95% of employees who participated in the program. • Oversaw the successful migration of 4,700 files from paper to digital files and ensured state and federal compliance. Implemented an audit system and created a record retention policy. • Currently creating an Organizational Health Assessment for a Technology & Product Organization of 400 employees that includes Key Performance Indicators (KPIs), Employee Development, Succession Planning, High Performance teams, Communications, and Employee Engagement.

Human Resources Generalist III

• 2016 - 2018

An American multinational corporation that provides software as a service for activity and participant management, with more than 2,000 employees and $291 Million in annual revenue. • Worked closely with Line Managers, Senior Managers, and Executive Leadership and provided human resources support and training in Performance Management, Employee Relations, Leadership Development, and Benefits Administration. • Provided leadership workshops to new leaders across the organization, both… Show more An American multinational corporation that provides software as a service for activity and participant management, with more than 2,000 employees and $291 Million in annual revenue. • Worked closely with Line Managers, Senior Managers, and Executive Leadership and provided human resources support and training in Performance Management, Employee Relations, Leadership Development, and Benefits Administration. • Provided leadership workshops to new leaders across the organization, both domestic and internationally. • Collaborated with the Benefits team to initiate and facilitate wellness initiatives, including biometrics screenings, CPR and first aid certification courses, healthy dieting, and exercise and self-defense. • Managed benefits administration and counseled all employees regarding HR policies and procedures. • Partnered with the HR Operations team to ensure employee records were state and federally compliant. • Handled employee grievances, including working with individuals, teams, and leaders on investigations and other policy grievance issues. • Partnered with Legal on employee issues, including EEOC claims, unemployment claims, and reductions. • Worked with outside immigration counsel to assist with work visas for foreign nationals and with outside Canadian and UK counsel for guidance in dealing with employee relations issues and reductions in force. Key Accomplishments • Created a country-specific severance calculation as part of a reduction in force that improved the signature rate to 95%. • Introduced cross-functional HR training with a 100% participation rate that resulted in 2 promotions. • Implemented an Employee Engagement survey to increase engagement company wide and provide Senior Leadership with analytics to gain a more effective workforce. • Successfully revamped the new hire orientation process, including presentation and materials. Show less An American multinational corporation that provides software as a service for activity and participant management, with more than 2,000 employees and $291 Million in annual revenue. • Worked closely with Line Managers, Senior Managers, and Executive Leadership and provided human resources support and training in Performance Management, Employee Relations, Leadership Development, and Benefits Administration. • Provided leadership workshops to new leaders across the organization, both… Show more An American multinational corporation that provides software as a service for activity and participant management, with more than 2,000 employees and $291 Million in annual revenue. • Worked closely with Line Managers, Senior Managers, and Executive Leadership and provided human resources support and training in Performance Management, Employee Relations, Leadership Development, and Benefits Administration. • Provided leadership workshops to new leaders across the organization, both domestic and internationally. • Collaborated with the Benefits team to initiate and facilitate wellness initiatives, including biometrics screenings, CPR and first aid certification courses, healthy dieting, and exercise and self-defense. • Managed benefits administration and counseled all employees regarding HR policies and procedures. • Partnered with the HR Operations team to ensure employee records were state and federally compliant. • Handled employee grievances, including working with individuals, teams, and leaders on investigations and other policy grievance issues. • Partnered with Legal on employee issues, including EEOC claims, unemployment claims, and reductions. • Worked with outside immigration counsel to assist with work visas for foreign nationals and with outside Canadian and UK counsel for guidance in dealing with employee relations issues and reductions in force. Key Accomplishments • Created a country-specific severance calculation as part of a reduction in force that improved the signature rate to 95%. • Introduced cross-functional HR training with a 100% participation rate that resulted in 2 promotions. • Implemented an Employee Engagement survey to increase engagement company wide and provide Senior Leadership with analytics to gain a more effective workforce. • Successfully revamped the new hire orientation process, including presentation and materials. Show less

FMLA Claims Specialist

• 2014 - 2016

A management services company operating in more than 100 countries worldwide and the world’s largest provider of employee assistance programs, with 900 employees and $470 Million in annual revenue. • Reviewed medical certification forms from healthcare providers to determine employee eligibility for the Family Medical Leave Act, state leaves, or Americans with Disabilities Act leaves. • Partnered with short term disability vendors to ensure appropriate applications with FMLA and… Show more A management services company operating in more than 100 countries worldwide and the world’s largest provider of employee assistance programs, with 900 employees and $470 Million in annual revenue. • Reviewed medical certification forms from healthcare providers to determine employee eligibility for the Family Medical Leave Act, state leaves, or Americans with Disabilities Act leaves. • Partnered with short term disability vendors to ensure appropriate applications with FMLA and state leaves. • Partnered with in-house HR partners to determine eligibility. Key Accomplishments • Gained a 50% increase in FMLA claims specialist productivity by closely monitoring schedules, processes, productivity, and focused leadership meetings. • Reviewed the internal appeals process using a year’s worth of data points. Through an in-depth investigation, successfully revealed a potential cost savings of $80,000 annually. Show less A management services company operating in more than 100 countries worldwide and the world’s largest provider of employee assistance programs, with 900 employees and $470 Million in annual revenue. • Reviewed medical certification forms from healthcare providers to determine employee eligibility for the Family Medical Leave Act, state leaves, or Americans with Disabilities Act leaves. • Partnered with short term disability vendors to ensure appropriate applications with FMLA and… Show more A management services company operating in more than 100 countries worldwide and the world’s largest provider of employee assistance programs, with 900 employees and $470 Million in annual revenue. • Reviewed medical certification forms from healthcare providers to determine employee eligibility for the Family Medical Leave Act, state leaves, or Americans with Disabilities Act leaves. • Partnered with short term disability vendors to ensure appropriate applications with FMLA and state leaves. • Partnered with in-house HR partners to determine eligibility. Key Accomplishments • Gained a 50% increase in FMLA claims specialist productivity by closely monitoring schedules, processes, productivity, and focused leadership meetings. • Reviewed the internal appeals process using a year’s worth of data points. Through an in-depth investigation, successfully revealed a potential cost savings of $80,000 annually. Show less

Associate Manager

• 2004 - 2010