Partner Account Executive

• Nov 2021 - Present

Inside Sales Representative

• Jul 2021 - Nov 2021

Lead Development Representative

• Apr 2021 - Jul 2021

Lead Response Representative

• Jan 2021 - Apr 2021

Mobile Retail Expert

• Aug 2019 - Mar 2020

- Provide an unmatched customer experience - Focus on enriching and improving customers' lives by offering personalized solutions in every experience. Through this, meet / exceed performance & sales goals - Be the first to learn about partner's new products, accessories, pricing plans, and services - Demonstrate customer care by pre-planning visits and communicating by phone, text, email and in-person, establishing clear goals and expectations for each experience - Provide feedback to team and the company on a regular basis to make organization better - Participate in daily team meetings to share knowledge and successes, as well as opportunities - Organize each day around customer satisfaction, sales goals, and company initiatives Show less

Business Development Manager

• May 2019 - Aug 2019

- Developed sales system fully - Implemented new CRM system and - Developed complete sales cycle - Collaborated with designer to create new sales product deck - Cultivated relationships with Distributors in 15 countries to bring on Earphone as a new product - Conducted presentations to Distributors, negotiated rates and closed new business - Managed book of business by research, cold calling, seeking the decision maker and follow up until final stage - Developed sales system fully - Implemented new CRM system and - Developed complete sales cycle - Collaborated with designer to create new sales product deck - Cultivated relationships with Distributors in 15 countries to bring on Earphone as a new product - Conducted presentations to Distributors, negotiated rates and closed new business - Managed book of business by research, cold calling, seeking the decision maker and follow up until final stage

Customer Care Consultant

• Jan 2017 - Oct 2018

- Generating leads and turning them into opportunities for sales including, negotiating prices with potential customers and closing sales - Familiarity with CRM programs such as SalesForce to build long term relationships with new and existing customers and follow up with any clients to make sure that they are satisfied with product - Learning the products and services offered, including the sales terms - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Working to KPI’s and revenue targets as set by the sales director - Paying attention to competitors and their activities within the industry - Ensuring all administration relating to sales is completed effectively Show less

District Sales Manager

• Apr 2016 - Dec 2016

- Responsible for soliciting and facilitating electronic commerce between businesses - Obtains client information by answering telephone calls; interviewing clients; verifying information - Identifies business opportunities by evaluating a client's position in the industry - Build and promote strong, long-lasting customer relationships by providing after-sales care and guidance in accordance to needs - Researched emerging trends and products to support inventory and pricing to support all channels of distribution - Prepared purchase request with appropriate verification process and documents - Maintained purchasing database with vendors, inventory, sales history, and client information - Prepare and analyze sales pipeline reports and dashboards - Directed and raised funds, through partners and vendors, for coaching seminars and special events - Attended and completed various leadership seminars and trainings Show less

Inside Sales Representative

• Aug 2015 - Apr 2016

- Expert understanding of Dell’s Small Business products and services, as well as, the North American Retail, VAR and MSP electronics market - Responsible for developing, establishing relationships between company, partners, and customers -Evaluate program trends and provides analysis and recommendations to management - Strong experience in negotiating with senior level management levels within customer base - Maintains an understanding of mutual goals and objectives to support the overall strategic benefits of the client - Adjust to multiple demands and shifting priorities while ensuring client needs are met - Selling Dell software/hardware products and services, via outbound calls and e-mail correspondence Show less

Dell Channel Account Manager

• Oct 2014 - Oct 2015

Merged with Systemax Merged with Systemax

Sales Team Lead

• Sep 2012 - Dec 2013

- Ensure regular and effective communication with subordinate staff on performance, goals, and coaching - Facilitates daily agent coaching and development sessions in both written and verbal format - Participates in client-related activities to include client calibration sessions and project planning - Identify and address agent training needs - Manage team’s time entry to ensure 0% discrepancy rate - Manage program-specific performance standards (i.e. AHT Quality Scores, Sales, etc) - Manage financial implications of attrition and attendance by maintaining program-specific goals - Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing) - Completion of weekly Team Manager Scorecard for review with Operations Manager - Diffuse irate customer calls as applicable - Provide agent support via handling escalated calls, as needed - Maintain up-to-date employee files and documentation - Ensure high level customer service is being practiced by all subordinate staff Show less

Mobile Specialist

• Nov 2008 - Nov 2012

- Handle all aspects of the sale including completing customer contracts and warranties and receiving customer payments - Follows all SOPs - Respond to customer concerns, support, and assists in the achievement of sales objectives for wireless products - Handle all aspects of the sale including completing customer contracts and warranties and receiving customer payments - Follow company standards in resolving customer concerns & escalate to manager where required to ensure timely resolution - Set up and maintains product demos - Installation of technology components such as remote start, car stereos, speakers, amplifiers, portable audio, GPS devices, Wi-Fi, security and so much more - Positive relationship management to handle client appointments, provide technical advice and assistance, and sell additional products - Educate sales team and customers on services and technology related to the connected car - Maintain MECP certification & gain additional certification levels to grow your Autotech career Show less