Chris Carrera, MPA, Six Sigma Green Belt
Auditor at Department of Veterans Affairs, Office of Inspector General- Claim this Profile
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Bio
Credentials
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Six Sigma Green Belt (CSSGB)
Portland State University’s Center for Executive and Professional Education (CEPE)
Experience
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Department of Veterans Affairs, Office of Inspector General
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United States
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Government Administration
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400 - 500 Employee
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Auditor
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Apr 2019 - Present
Auditor from April 2019 to present. Plan and conduct performance audits, reviews, inspections, and evaluations of the Department of Veterans Affairs (VA) programs, functions, and operations. Prepare and conduct program surveys and evaluations to address specific objectives. Write reports for Congress, VA leadership, and other stakeholders to inform their efforts to develop policies, procedures, and legislation to improve care for Veterans. Auditor from April 2019 to present. Plan and conduct performance audits, reviews, inspections, and evaluations of the Department of Veterans Affairs (VA) programs, functions, and operations. Prepare and conduct program surveys and evaluations to address specific objectives. Write reports for Congress, VA leadership, and other stakeholders to inform their efforts to develop policies, procedures, and legislation to improve care for Veterans.
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Patient Safety Program Coordinator
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Sep 2018 - Mar 2019
Managed the Patient Safety Program for Whiteman Air Force Base. September 2018 to March 2019. Worked closely with Military Treatment Facility leadership to promote a data-driven culture of safety. Identified, recommended, and aided in the implementation of process improvements to facilitate safer care. Collaborated with the Chief of the Medical Staff, Process Improvement staff, Quality Management, and Risk Management offices. Coordinated Root Cause Analyses, and other patient-safety initiatives. Managed safety event and near miss reporting, and consultation on how the facility should use data to identify system and process issues that could have or did result in harm. Oriented and educated staff on key patient safety principles and on elements of a reliable safety culture. Show less
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Program Manager, and Practice Coach
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May 2014 - Sep 2018
Practice Coach from May 2014 to May 2016. Program Manager from June 2016 to September 2018. In Oregon’s Patient-Centered Medical Home model, provide leadership in support of innovation and quality improvement for Oregon’s health system transformation efforts to achieve better health, better care, and lower costs. ● Program & staff management of the Patient-Centered Primary Care Home (PCPCH) Program for the State of Oregon ● Program represents ▪ 650 PCPCH-recognized primary care practices ▪ 4 million lives ▪ $240 million in savings to Oregon’s health care system ▪ Decreased utilization of emergency department and specialty care ● Budget development and management ● Contract-writing and administration ● Technical assistance & education to stakeholders throughout Oregon regarding opportunities for practice improvement and implementation of the PCPCH standards ● Conduct PCPCH Site Visits ● Provide practice coaching ● Develop improvement strategies for healthcare delivery ● Conducted over 500 hours of compliance site visits and provided support to more than 80 clinics throughout Oregon Show less
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Clinic Manager
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Nov 2012 - May 2014
Worked collaboratively with Physicians, Nurse Practitioners, Midwives, Medical Assistants, Administrative Personnel and Operational Leadership to implement strategic initiatives in an Obstetrics & Gynecology clinic. Managed daily operations with a monthly patient volume of 1,200 visits. Supervised 30 staff, and partnered with 12 Providers. Responsible for efficient daily operations, ensuring quality customer service, staff annual reviews, corrective action, hiring of personnel, identifying opportunities for increased revenue, and expanding operations and market share. Developed annual budgets totaling $6 million and tracked productivity targets. Initiated Quality Improvement Team efforts. Show less
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EPIC Analyst
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Mar 2012 - Oct 2012
Implementation of electronic health record software, Epic, throughout the Providence Health and Services system. Testing Lead for Beacon Oncology module functionalities. Provided end-user support during Epic implementation in outpatient and inpatient oncology settings. Designed, built, tested and deployed EPIC EHR as system-level Analyst in collaboration with clinical, administrative and operational staff and leadership. Obtained certification in EPIC’s Beacon Oncology module. Implementation of electronic health record software, Epic, throughout the Providence Health and Services system. Testing Lead for Beacon Oncology module functionalities. Provided end-user support during Epic implementation in outpatient and inpatient oncology settings. Designed, built, tested and deployed EPIC EHR as system-level Analyst in collaboration with clinical, administrative and operational staff and leadership. Obtained certification in EPIC’s Beacon Oncology module.
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EPIC Analyst
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May 2011 - Mar 2012
Responsible for specific applications and support. Regional expert for the Beacon Oncology application and provided leadership within the organization for implementation support and optimization. Developed secondary areas of expertise including EpicCare Inpatient and other Oncology-related applications. Worked with clinical staff on the build, validation and optimization of key workflows within the application. Participated in Epic upgrades, customer communication and training curricula development. Show less
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U.S. Department of the Treasury
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United States
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Government Administration
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700 & Above Employee
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Revenue Officer
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Jun 2009 - May 2011
Collected balances owed on delinquent tax accounts and obtained delinquent tax returns. Conducted research, investigations, interviews and financial analyses to protect the interests of the government and the tax-paying public. Work involved obtaining key information from various public and secure databases; locating taxpayers; conducting interviews; gathering documentation; analyzing financial data; making decisions regarding case direction and resolution. Reviewed and analyzed: Annual Form 1120 Corporate returns; Quarterly Form 941 returns; Partnership Form 1065 returns; Individual Form 1040 returns; Profit and Loss Statements; Payroll Summaries; and other documents pertaining to business and individual financial activities and assets. Utilized authority granted to issue levies, summonses, liens and other activities in aid of collection. Trained in statutory and procedural requirements of the Internal Revenue Service pertaining to investigative techniques, caseload management, use of databases, enforcement action, administrative and judicial processes. Routinely conducted financial analyses, to determine the most effective and efficient case resolution. Show less
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Quality Improvement Coordinator
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Feb 2007 - May 2009
Managed process improvement projects and provided leadership to improvement teams in partnership with clinicians and managers; collaboratively developed new processes for improved service; coordinated data pulled from data sources and assisted staff in the interpretation of information; created an environment that fosters teamwork. Served as facilitator and/or team member for groups addressing process improvement for electronic medical records, diabetes care, hypertension care, innovation in primary care, and transition and transformation work involving a major facility change and new patient care processes. Collected, analyzed and formatted data for identifying trends and reporting to senior administrators and executives for high-level strategy development and program management. Implemented new electronic medical record software as part of an implementation team. Collaborated with various local, state and national healthcare institutions to identify and implement best practices and evidence-based medicine. Assigned to the Adult and Family Medicine Service Line. Teams and projects included, but were not limited to: CareCast Implementation (Electronic Medical Record) Diabetes Design Team Family Medicine Diabetes Team Diabetes Early Intervention Team Diabetes Physician Recognition Program Sub-Group of the Problem List User’s Group (ICD-9 Coding) Group Visit Team (Innovation in Primary Care Model) Planned Care Team (Innovation in Primary Care Model) Nursing Orientation Show less
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Paycom
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United States
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Software Development
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700 & Above Employee
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Payroll Specialist
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Oct 2006 - Jan 2007
Processed payroll transactions for businesses located throughout the United States. Assisted with tax, benefit and other pay-related issues. Processed payroll transactions for businesses located throughout the United States. Assisted with tax, benefit and other pay-related issues.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Hospital Corpsman (patient care, management, compliance, quality improvement)
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Jun 1998 - Sep 2006
Various roles in the U.S. and overseas including direct patient care in family medicine, emergency medicine, urgent care; administration; compliance; quality improvement. Various roles in the U.S. and overseas including direct patient care in family medicine, emergency medicine, urgent care; administration; compliance; quality improvement.
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Education
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Southern Illinois University, Carbondale
Bachelor of Science - BS, Health/Health Care Administration/Management -
American Military University
Master of Public Administration - MPA
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