Apprentice Lineman

• Sep 2022 - Present

Systems Engineer II

• Mar 2016 - May 2022

• Worked in a position of 'national trust'. • Built and maintained Windows server and end user systems. • Was a primary escalation point for end user OS, software, and hardware issues. • Built, operated, and maintained secure systems on air-gapped networks • Mentored junior team members. • Dealt with asset specification and purchasing. • Managed department’s asset management. • Participated in Windows systems administration duties. • Built and maintained Windows patch management procedures and systems. • Ensured computer system compliance with security and regulatory requirements. • Coordinated lab’s A/V needs. Show less

Data Center Technician - Lead

• Jun 2013 - Mar 2016

• Handled the physical installation and cabling of servers, network devices, and infrastructure. • Training in, monitoring, and administration of the University’s VMWare ESX 5.1 environment. • Monitored critical network infrastructure to ensure maximum availability. • Assisted other engineers in the installation, troubleshooting, and maintenance of their respective devices. • Maintained comprehensive documentation. • Acted as first line support for end user security issues. • Formulated and executed metrics reporting for GSU Enterprise Computing. • Implemented and administered monitoring tools such as WhatsUp Gold, Struxureware, etc. • Assisted GSU Help Center by providing first line end user support. • Mentored junior associates on day to day duties and special projects. • Managed university computer room and data center HVAC and power systems. Show less

Systems Administrator

• Apr 2011 - Dec 2012

• Managed and executed installs, removals, preventative maintenance, and trouble shooting in corporate datacenter and remote locations. • Managed and maintained Active Directory and Exchange environments • Spearheaded project to decommission or virtualize legacy systems into and ESX environment resulting in a 60% reduction in active systems. • Upgraded backup system and maintained backups. • Migrated legacy file shares to a Netapp solution • Supported end user applications and facilitated third party support when needed. • Installed, managed, and maintained MS SQL environments • Installed and maintained Cisco network devices • Provided training and documentation as needed. Show less

Data Center Engineer

• 2011 - 2012

• Managed and executed installs, removals, preventative maintenance, and trouble shooting in multiple 100+ rack datacenters. • Managed and maintained distribution layer switches in a primarily Cisco environment. • Acted as “hands and eyes” for all first response troubleshooting on devices in datacenter. • Maintained detailed documentation on device status and datacenter policies and procedures • Coordinated with third party vendors to resolve hardware failures and other incidents. • Oversaw third party contractors to ensure accuracy and timeliness of work. • Participated on an on-call schedule. • Participated in severe incident mitigation activities. • Monitored HVAC and power systems. Show less

Policy Administrator

• Sep 2007 - Oct 2009

• Performed Backup administration and management. • Planned and Implemented a company wide Active Directory environment to provide “single sign on” abilities for 68 branches and three corporate office sites. • Maintained a legacy 17 site, 1 corporate office site Active Directory environment. • Performed disaster recovery after catastrophic server failure. • Managed a datacenter of 50 servers. • Acted as a tier three support contact for branch and corporate end user, network, and server issues. • Supported and maintained a Cisco Call Manager / Unity VOIP environment. • Installed and maintained Cisco networking devices including PIX; Catalyst 3500, 4500, and 6500 series switches;and 3600 and 7200 series routers • Maintained branch Linux servers hosting file & print services, DHCP, &c. • Managed issuance and disposal of assets including the clearing of 2500 Sq Ft of warehouse space. • Assisted in the transition and network consolidation after a corporate purchase/merger. Show less

Network Engineer

• 2005 - 2007

• Supported internal and customer systems. • Performed Backup administration and management. • Managed office IT software and hardware procurement. • Implemented and maintained web server hardware. • Maintained network security devices including Cisco Pix and Netscreen firewalls. • Implemented Verizon VOIP solution. • Installed and maintained network hardware. • Participated in a 24/7/365 on-call schedule. • Responsible for office asset management. • Acted as helpdesk analyst for internal users on Mac and Windows workstations. • Implemented customer website framework on MS IIS and Apache. • Performed regular operating system patch management. • Performed network benchmarking and monitored network utilization. Show less

Systems Administrator

• Mar 2005 - Oct 2005

• Supported 30-50 remote customer hosted systems via phone and e-mail. • Supported Microsoft Business Solutions systems for remote customers • Maintained complex Active Directory environments • Provided internal and external onsite desktop and applications support. • Managed software deployment through Group Policy Objects in AD. • Remotely supported customers’ Citrix environments. • Created and Maintained AD and NT user accounts and Exchange E-Mail addresses • Maintained Customer Exchange 2000, 2003 environments. • Helped maintain company’s SAS-70, Sarbanes-Oxley compliance. Show less

Systems Administrator

• 2004 - 2005

• Obtained and maintained a Secret level security clearance. • Implemented backup schedules using NT backup and Veritas backup exec. • Performed the regular backup of a Windows Domain. • Performed the restore of a Windows Server as required. • Performed brick level E-Mail restores as required. • Built and maintained medium to large MS Exchange 5.5 E-mail sites. • Maintained reservations by MAC address in a large DHCP scope. • Maintained a large static IP Addressing matrix. • Served as a level three escalation point for a 10,000 user, 8 NT domain Enterprise • Created administrative scripts using WMI/ADSI. • Deployed software to 8,000 desktops using administrative scripts. • Operated and maintained MS Systems Management Server environment. • Created and disseminated network reports to include User and System status reports. • Implemented and maintained site-wide Anti-virus systems. Show less

Tactical Data Networking Specialist

• 2001 - 2004

• Obtained and maintained a Secret level security clearance. • Installed, operated, and maintained a network security suite. • Worked as a mobile network operations center team leader. • Supervised the installation, operation, and maintenance of dynamic enterprise networks. • Repeatedly installed, operated, and maintained a dynamic enterprise networks. • Maintained large Access Control Lists on Cisco IOS based routers. • Monitored networks using intrusion detection, and packet sniffing software for improper use and malicious attacks. • Implemented and maintained site-wide Anti-virus systems. • Maintained a large static IP Addressing matrix. • Performed the regular backup of a Windows Domain. • Integrated UNIX systems into a Windows NT domain. • Worked as a mobile network operations center team leader. • Created, managed, and deleted user authentication and E-mail accounts. • Built and maintained medium to large MS Exchange 5.5 E-mail sites. • Created administrative scripts using WMI. • Experience in subnetting IP networks. • Experience in termination and troubleshooting of multiple transmission media. • Coordinated with other sites to ensure WAN link status. • Created local standard operating procedures for the installation, operation and maintenance of the Tactical Data Networking (TDN) Gateway, and the TDN Data Distribution System (DDS). • Trained operators of the TDN systems. • Participated on a board to verify the grammatical and technical accuracy of the 1000 page TDN DDS technical operations manual. Show less