Experience

Town of Culpeper, Virginia

• United States
• Government Administration
• 1 - 100 Employee

• Network Engineer / Project Manager

  • Nov 2021 - Present

  • Manages Avigilon security system by monitoring all cameras and alarms, troubleshooting technical issues, and upgrading the system with new cameras where needed. • Ensures safety and security of the town by utilizing CCure door system and panic buttons, conducting regular testing, and developing emergency response protocols. • Implemented Yealink VOIP phone system, now maintaining it’s use by training staff on its use, troubleshooting technical issues, keeping company directory updated, and providing oversight on upgrades wherever necessary (new A/V solutions in conference rooms, etc.). • Creates and manages Active Directory groups for streamlined management of access to network resources, programs, and distribution lists. • Lead file server migration project by managing backups and testing, ensuring data integrity, and minimizing downtime for end users. • Coordinated and oversaw the move of a full server room to a different floor ensuring minimal disruption to town operations and proper relocation of all hardware and systems. • Implements and maintains various network improvements such as switch upgrades, network expansion into new town buildings, aggregating switch stacks, and more. • Develops and implements IT policies and procedures to ensure compliance with all relevant regulations (ANI/ALI, FIPS, FOIA) and industry standards. • Trains staff on various IT systems and applications improving overall proficiency and reducing technical support requests. • Collaborates with cross-functional vendors to plan implementation of new technologies and improve organizational efficiency over time. Show less



Marcum LLP

• United States
• Accounting
• 700 & Above Employee

• Regional Lead - End User Services (Tier 3)

  • Mar 2021 - Aug 2022

  • Tier 3 Regional Lead for Philadelphia and DC with 3 direct reports.• New role now includes all previous responsibilities as well as: account creation/deletion/management, management of MDM software, and coordination of regional schedule.

• Regional Senior Specialist - End User Services (Tier 2)

  • Sep 2020 - Mar 2021

  • Working to resolve both high & low level technical issues specific to accounting softwares such as CCH Axcess, GoSystems Tax, GoFileRoom (GFR), PFX Engagement (EPace), SurePrep, BNA Income Tax Planner, FileCabinet CS, Caseware, iManage, and more.• Remotely providing hardware and software support, including installations of new software and their corresponding updates, across all 28 international offices.• Providing firm merger support on a national level, ensuring new offices are online and operating efficiently in advance of pre-planned timeline. This includes network appliance installations, cabling, migration of merged firm’s databases into ours, and application configuration.• Imaging, migrating, and maintaining customer PCs, servers, printers, and infrastructure.• Individually rewarded 9 Caught in the Act certificates for excellence in Customer Service and Teamwork within 2 year span.• Recognized for leadership and proficiency through internal promotion to Regional Lead after revolutionizing technical processes in South East region.• Working as a team to create long-term solutions and improvements to reduce future turnaround when new problems arise.• Providing support and Mobile Device Management services for mobile phones, tablets, and other mobile devices.• Working with vendors to order and implement all required IT-related hardware / services.• Advanced department communication abilities through removing redundancy, stream-lining focus to most required elements, and creating detailed work logs / technical documentation surrounding new problematic events. Show less

• Service Support Technician (Tier 1)

  • Jan 2019 - Sep 2020

  Direct support for over 2,000 associates who utilize 200+ individual softwares at the multi-national Marcum LLP Business Advisory & Accounting firm. Primary technician for the Ft. Lauderdale & Miami offices managing workstation deployment, software troubleshooting, printer & network support, AD mgmt / policy enforcement, etc.



FairPoint Communications

• United States
• Telecommunications
• 700 & Above Employee

• IT Architect

  • Oct 2013 - Jul 2017

  IT Architect providing end user and server support, as requested through a ticketing system (FreshDesk), for over 50 businesses throughout the state of Maine. • Primary technician on two person team piloting CTI's new Data Services department. • Remotely monitoring and responding to "system down" situations as well as providing end user and server support. • Imaging, migrating, and maintaining customer PCs, servers, printers, and infrastructure. • Developing & implementing plans to bolster the infrastructure of expanding businesses. Show less



Communication Technologies, Inc.

• United States
• Information Technology and Services

• Network Design Specialist

  • Jan 2012 - Oct 2013

  Network Design Specialist providing configuration and implementation of routers, switches, firewalls and any related products required to support VoIP technologies. Obtained experience with the following: • Monitoring, troubleshooting, designing, and deploying LANs, WANs, and wireless networks, including routers, data switches and VoIP telephone systems. • Configuring networks to ensure smooth and reliable operation. • Creating and maintaining documentation as it relates to network configuration, network mapping, processes, and service records. • Performing network assessment for VoIP deployment using NetIQ software. • Assisting with the design of disaster recovery models for customers. • Conducting research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Show less



Kennebec Savings Bank

• United States
• Banking
• 1 - 100 Employee

• Technical Assistant Intern

  • Feb 2011 - Jan 2012

  Primary IT assistant providing support and maintenance for the bank’s personal computers, network, servers and hardware. Also assisting in the implementation and support of various new technological/automation programs within the bank. Obtained extensive experience with the following: • Management of Windows Updates to all bank systems utilizing Lumension’s EMSS and Microsoft’s WSUS, plus WoL and beacons. • Performing and maintaining working inventory of all technological assets using Numara’s Track-IT inventory management system. • Researching, implementing and managing network monitoring systems (such as WebSense, MobileIron, VNXe SANs, and ViewPoint). • Upgrading ATM firmware and troubleshooting / cleaning bill-feeding mechanics. • Imaging and deploying new end-user workstations using programs such as Norton Ghost and Acronis while outfitting them with bank-designated component software. • Implementation and maintenance of POS check scanners, remote branch capture machines, signature pads and other biometric devices. Show less



Hanover Computer Company

• Hardware Technician and Consultant

  • Jun 2010 - Dec 2010

  Bench technician and consultant for computer support, sales, service, and extensive repair. Obtained extensive experience with the following: • Extensive hardware and software troubleshooting knowledge for a vast array of hardware accessories and peripherals including:  Monitor and video problems  Memory problems  Voltage testing  Reflowing solder points  Blue screens  WSUS update errors  Network issues and inconsistencies • Regenerating bad hard drive sectors and performing intensive data recovery. • Soldering DC jacks, motherboard capacitors, wiring, and other hardware. • Performing file, registry hive, and Outlook database migrations. • Extensive virus removal as well as OS file recovery from virus corruption. Also working as a personal consultant with customers, listening to and evaluating their computer usage patterns, then crafting & delivering custom computers to suit their needs. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Easy-Tech Associate

  • Mar 2010 - Jun 2010

  Worked both on the sales floor and as a technician to provide customers with confidence and fast facilitation regarding:  PC Tune-Ups  System Restoration  Hardware / Software Diagnostics  Hardware Replacement / Repair  Data Transfer / Backup  Flash Media Recovery  Security Checks  Virus Removal  RAID Setups  Home Network Installations Worked both on the sales floor and as a technician to provide customers with confidence and fast facilitation regarding:  PC Tune-Ups  System Restoration  Hardware / Software Diagnostics  Hardware Replacement / Repair  Data Transfer / Backup  Flash Media Recovery  Security Checks  Virus Removal  RAID Setups  Home Network Installations