Experience

ICS Learn

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• A/R Analyst - Credit Controller

  • Dec 2020 - Present

  Sole Credit Controller for subsidiary of DPG Limited. Chase Debt by phone and e-mail, taking payment by credit card. Daily cash allocation Managing group mailbox in line with SLA’s Credit Card reconciliation. Uploading Direct Debits Daily Invoice runs. Supporting Student Services Team Sales Query to resolution Case management – uploading cancellations, transfers, write offs. Review and escalation of any risk to Group Manager Review and recommend prior to Debt Recovery, liaise with external collections agencies Show less



Dentons

• United Kingdom
• Law Practice
• 700 & Above Employee

• Credit Controller

  • Jan 2020 - Jun 2020

  Managing a Portfolio of 21 Partners, to ensure all fees are collected in line with Credit Control policy Chase debt by telephone and email Building relationships with Partners and fee–earners to maximise collection of fees whilst still maintaining excellent Client relationship Attend monthly revenue meetings with Partners (Glasgow and Edinburgh) to agree appropriate strategies Maintaining detailed and accurate notes on ARC accounting systems Recommend bad debt write offs and create bad debt provisions Assist Cash Team with daily banking and allocation of payment Manage Client queries to resolution through investigation, reconciliation and escalation Show less



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Credit Controller

  • Jul 2019 - Dec 2019

  Effectively manage workload across portfolio whilst adhering to all credit control processes Collection of all outstanding charges within lease terms Reduce aged debt through pro-active collection techniques Hold regular meetings/con calls with property managers/Surveyors to review client portfolios Recommend appropriate action bailiff/legal and manage case to conclusion Ensure all systems information is up to date and accurate and clearly demonstrates actions take Provide and review Client reports for monthly meetings Assist cashiering team with allocation of monies and maintenance of accounts Work collaboratively with other departments to ensure excellent service Show less



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Credit Controller

  • Aug 2001 - Jun 2019

  Portfolio with a value 14 million pounds. Proactive Cash Collection via Telephone and e-mail Monitor and reduce aged debt Minimise risk across portfolio through Credit Management of Airline & Customer accounts Establish successful working relationships with internal and external stakeholders Achieve or exceed group targets Manage and report on legal insolvency and Bad Debt for Head of Finance Produce monthly debt report to Board, for Head of Finance, Licence Business users and Billing Manager Managed all areas of accounts receivable including customer bill generation, receipt and reconciliation of customer payments and customer account adjustments Manage customer accounts by ensuring any issues and queries were dealt with professionally and resolved quickly & efficiently ensuring no Payment Delays. Work with other departments to ensure excellent service Assist with allocation of monies and maintenance of accounts. Recommend bad debt write off Show less