Experience

INGEUS UK LIMITED

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• L&D Specialist

  • Apr 2021 - Present



RE:geon Training

• United Kingdom
• Construction
• 1 - 100 Employee

• Director Of Education

  • Mar 2019 - Feb 2021

  • Overseeing various projects to meet and exceed targets across all areas.• Setting standards and drive educational performance in both primary and secondary academies.• Lead on continuous improvement of all programmes while guiding change and evaluating the impact made and the quality sustained.• Collaborating with the finance director to ensure all monthly financial targets are met.• Work with the senior management team for growth and development across all educational areas and funding streams.• Design programmes with innovative methods of delivery incorporating blended learning strategies and set marketing campaigns for all products and services across the group.• Recruit and onboard new tutors.• Observe and evaluate tutors in the classroom and online to provide constructive feedback.• Designated Safeguarding Officer for the business Show less

• Director of Employability

  • Jan 2018 - Mar 2019



Capita Talent Partnerships

• Pre-Employment Team Leader

  • Oct 2014 - Jan 2018

  Reporting to the Employability Manager, I was responsible for the smooth running of the employability department Being responsible for the recruitment and training of a team of trainers based in all regions of the country, this was a national role with a lot of travel. Duties also include: • Build and manage external relationships with stakeholders to secure employment opportunities and provide ongoing feedback • To manage a team of trainers and talent coaches ensuring they reach set targets and providing support in all aspects of the role. • Monitored selection and recruitment of learners to ensure targets were met • Managed recruitment and training of new staff • Designed new blended learning programmes ensuring high standards of quality • Working with Quality teams to ensure compliance with Service Level Agreements • Carry out support visits with staff to ensure training delivery is to the required standard and provide support and development plans to address any shortfalls • Use Management Information Data to track learner progression and achievement • Manage the budget to ensure delivery was productive and cost effective • Ensure all marketing was in line with brand awareness Show less



First4Skills

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Area Trainer

  • Dec 2013 - Oct 2014

  As an Area Trainer with First4Skills my role was to facilitate and deliver workbased learning in the North East of England. This role required exceptional planning and organisational skills along with strong people management skills. I delivered a high standard of learning to ensure apprenticeship completion. As an Area Trainer with First4Skills my role was to facilitate and deliver workbased learning in the North East of England. This role required exceptional planning and organisational skills along with strong people management skills. I delivered a high standard of learning to ensure apprenticeship completion.



Talent Training

• Nationwide

• Training Advisor

  • Sep 2012 - Dec 2013

  As a Training Advisor working with Talent Training I write and deliver bespoke training courses (NVQ’s and BTEC’s) focusing on improving the delegate’s skills and knowledge of their jobs to build on productivity according to the clients requirements As a Training Advisor working with Talent Training I write and deliver bespoke training courses (NVQ’s and BTEC’s) focusing on improving the delegate’s skills and knowledge of their jobs to build on productivity according to the clients requirements



Elmfield Training

• Education Management
• 1 - 100 Employee

• Training Mentor

  • Feb 2012 - Jun 2012

  Training Mentor, delivering both the Youth Inc. and Route 2 employment programmes. These were four week training courses for the unemployed on work programmes, preparing the learners for assessment centres and interviews for Barclays Bank contact centre and high street branches. Training Mentor, delivering both the Youth Inc. and Route 2 employment programmes. These were four week training courses for the unemployed on work programmes, preparing the learners for assessment centres and interviews for Barclays Bank contact centre and high street branches.



Distinctive Training Academy

• Training Academy Manager

  • Aug 2010 - Feb 2012

  As part of the management team my duties included managing a busy call centre with around 200 apprentices in sales and customer services. Wrote and delivered training packages for sales and customer service up to NVQ level 3 standard, Writing and delivering training packages in employability skills preparing apprentices for employment opportunities, Coaching apprentice advisors within the call centre environment to accomplish cross sales targets and high levels of performance in line with KPI's, I help identify strengths and development areas to provide ongoing coaching, agreeing individual objectives using one to one personal development plans in line with KPI's, Provided ongoing feedback based on call monitoring findings to develop call structure enhancing cross sales opportunities in line with KPI's, Increased sales through appropriate training and coaching on effective sales techniques, Coached and developed techniques to cross sell and enhance the customer relationship and experience, Ensured effective communication is taken place at all times and at all levels of business, Provided coaching to maintain the necessary balance between quality of customer service and sales. Show less



Aspers Casino Newcastle

• Card Room Manager

  • Aug 2005 - Aug 2010

  I successfully opened and managed the card room at Aspers Newcastle. Duties included; Designing the weekly poker schedule in line with customer needs, Organising and directing daily poker tournaments and cash games, Designing and managing poker leagues for all players, Successfully seeking new ventures with outside companies with a view to hosting poker tour legs, Successfully working towards targets set in line with KPI's increasing revenue at all times, Responsible for the hiring, training and development of all new dealers, Responsible for organising the weekly rota to ensure we had enough cover for all eventualities whilst keeping within budget, Managing the yearly advertising budget to successfully promote all events held in the card room. Show less



Stanley Casino Newcastle

• Dealer/Inspector/Cashier/Card room supervisor

  • Apr 1998 - Aug 2005

  Duties included; Dealing and inspecting all casino games Trained to work the cash desk where I worked two or three shifts per week Dealt and supervised poker tournaments and was often seconded to other Stanley Casinos around the country to deal and supervise poker tours and tournaments. Duties included; Dealing and inspecting all casino games Trained to work the cash desk where I worked two or three shifts per week Dealt and supervised poker tournaments and was often seconded to other Stanley Casinos around the country to deal and supervise poker tours and tournaments.



University of Derby Students Union

• Nightclub Manager

  • Jan 1997 - Apr 1998

  Duties included; Day to day running of two nightclubs and late opening student bar (Three venues in one building), Floating and cashing all tills and banking all takings, Ordering stock, organising entertainment (DJ's and bands), Responsible for the hiring of staff and organising staff rota's. Duties included; Day to day running of two nightclubs and late opening student bar (Three venues in one building), Floating and cashing all tills and banking all takings, Ordering stock, organising entertainment (DJ's and bands), Responsible for the hiring of staff and organising staff rota's.