Experience

Inca Digital Printers

• United Kingdom
• Printing Services
• 1 - 100 Employee

• 3rd Line Technical Support Engineer

  • Aug 2021 - Present

  • Technically support the 1st and 2nd Line Teams both remotely and on-site to ensure issues are resolved promptly or escalated accurately using Inca’s processes• Work with the Technical Support Team Leader to resolve technically challenging issues across Inca’s product range• Collaborate with the Technical Support Team to produce process and technical improvements with supporting documentation.• Support the 2nd Line Team with the implementation of Upgrades and Conversions.• Assist Distributors/Service agents and Customers in other regions as and when required• Suggest recommendations to the line manager for service improvements to enable cost savings and efficiencies contributing to the overall commercial performance of the department.• Assist with remote and on-site support of Installations and bespoke solutions required by the business.• Assist the 3rd Line Team Leader with the maintenance of case management processes. Show less

• 2nd Line Customer Support Engineer

  • May 2011 - Aug 2021

  International travel to support Inca Digital customers.-Carrying out Preventative and Reactive Maintenance. Service visits include Electrical and Mechanical faults, as well as calibration and set up of machine to improve print quality.-Lead Engineer on full machine installations. Ranging from standalone base model machine’s, to top of the range Onset X3 including ABB robotic material handling systems.Responsible for detailed site surveys, instruction of machine movements during unloading process at Customers site, right through to delivering customer operation training and Final machine acceptance-Experience with fault-finding on Beckoff PLC’s, Festo Pneumatic systems, ABB Robotics, PILZ and SICK safety and GEW UV Power systems. Show less



ALP EQUIPMENT LTD

• Industrial Machinery Manufacturing

• Service Engineer

  • May 2006 - Apr 2011

  Fabrication of Bespoke equipment for Blue-chip companies within the UK FMCG (food/bakery) industry. Carrying out Installation, Preventative and Reactive Maintenance of equipment, inc calibration of liquid dosing systems. Fabrication of Bespoke equipment for Blue-chip companies within the UK FMCG (food/bakery) industry. Carrying out Installation, Preventative and Reactive Maintenance of equipment, inc calibration of liquid dosing systems.



MAILSPEED MARINE LIMITED

• United Kingdom
• Retail

• Salesperson

  • Oct 2003 - May 2006

  Shop Sales, Telephone Sales and Goods In and Out management. Attending Trade Shows and local events. Shop Sales, Telephone Sales and Goods In and Out management. Attending Trade Shows and local events.