Experience

Singletrack

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Application Support Technician

  • Jan 2015 - Present

  London



Cambridge University Press & Assessment

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• CRM Applications Technical Lead

  • Sep 2012 - Dec 2014

  Cambridge, United Kingdom Since taking the role of CRM Applications Technical Lead I am responsible for providing technical advice and assistance to the CRM Applications team as well as ensuring change management policies and procedures are adhered to. I have attended the DEV-531 Introduction to Object-Oriented Programming with Force.com Code course and this has enabled me to read and understand other developers code as well giving me the fundamentals required to build Apex Classes which insert records that are… Show more Since taking the role of CRM Applications Technical Lead I am responsible for providing technical advice and assistance to the CRM Applications team as well as ensuring change management policies and procedures are adhered to. I have attended the DEV-531 Introduction to Object-Oriented Programming with Force.com Code course and this has enabled me to read and understand other developers code as well giving me the fundamentals required to build Apex Classes which insert records that are pre populated reducing the users number of clicks and write Test Classes to ensure the minimum 75% code coverage is adhered to. Designing, managing and maintaining Salesforce integrations using IBM WebSphere (Cast Iron) orchestrations in the studio software and publishing to the Web Management Console. These include generating outbound CSV files for external warehouse applications to process samples for customers and handling the inbound return CSV by updating the records in Salesforce. Loading 'Big' data into Oracle database tables for COGNOS reporting, ensuring robust error handling and data recovery is in place should any exceptions / errors occur. Managing and upgrading 3rd Party Applications as well as seeking out new applications that bring business benefit. Integrations: IBM WebSphere (Cast Iron) Studio IBM WebSphere (Cast Iron) Web Managing Console Apex Code: Eclipse Force.com IDE Developer Console. Apex Code (DEV-531) 3rd Party Applications include: Conga Composer Field Trip CRM Fusion - DupeBlocker Postcode Anywhere QAS

• Technical Data Analyst

  • Jun 2012 - Sep 2012

  Cambridge, United Kingdom Salesforce System Administrator 550+ global users. Providing technical assistance to users dealing with issues. Working on larger project implementations. Salesforce Certified Advanced Administrator (ADM-301) Salesforce Certified Administrator (ADM-201)



Morrison Water Services

• United Kingdom
• Utilities
• 700 & Above Employee

• Business Process & Systems Analyst

  • Aug 2009 - Jun 2012

  United Kingdom Apart of the process improvement team for Morrison Utility Services. Project Management Salesforce System Administration Microsoft Access Database

• Resource Pool Coordinator

  • Aug 2007 - Aug 2009

  Stockport, United Kingdom