Training Consultant

• Apr 2022 - Present

Client Services Training Specialist engaged with NCR

• Nov 2021 - Jun 2022

Director Of Training

• Feb 2021 - Nov 2021

Create training for all levels: team members, shift managers and General Managers. Develop systems which were not currently in place. Manage communications to all restaurants and team members. Create training for all levels: team members, shift managers and General Managers. Develop systems which were not currently in place. Manage communications to all restaurants and team members.

Manager Training and Instructional Designer

• Dec 2014 - Feb 2020

Responsible for creating, developing, implementing and facilitating all training initiatives for the Carrabba’s brand. Led team of instructional designers. Maintained relationships with field training partners to grow and support training initiatives. Created communications to restaurants and leaders. •Redesigned manager-in-training program from 26 weeks to 13 weeks, resulting in 30% reduction in turnover.•Built service model to fit guests’ needs, increasing overall satisfaction by 10%.•Transferred print materials to digital platforms.•Created and implemented a leadership development program for all Carrabba’s management.•Created weekly communication to reduce emails to operators.•Developed materials for largest menu change national launch.•Bridged relationship between field training team and corporate office. Show less

Regional Service Tech

• May 1999 - Dec 2014

Facilitated national training sessions. Coordinated restaurant openings. Monitored restaurant operations to identify opportunities to improve operational effectiveness and bottom-line profits. Organized and facilitated regional meetings on bimonthly basis.•Managed teams of 25 trainers to open 28 restaurants. •Mentored employees to become managers and managing partners, resulting in 35 promotions.

Cashier Supervisor

• Nov 1997 - Jun 1999

Managed cashiers, made daily deposits and stocked inventory. Managed cashiers, made daily deposits and stocked inventory.

Server Trainer

• Apr 1996 - Dec 1997

Trained new servers and waited on guests. Trained new servers and waited on guests.

Shift Manager

• Aug 1994 - Apr 1996

Managed restaurant team. Managed restaurant team.

Front Office Agent

• Nov 1993 - Sep 1994