Enterprise Systems Engineering Manager

• Oct 2020 - Present

Volunteer Firefighter/EMT

• Mar 2018 - Present

Understood and carried out verbal and written instructions during high levels of stress. On call 24/7 and participated in training drills and department meetings. Was voted in as the department treasurer to maintain its financial records. Certified Fire Fighter 1 and 2, Hazardous Materials Awareness and Operations, and Emergency Medical Technician. Understood and carried out verbal and written instructions during high levels of stress. On call 24/7 and participated in training drills and department meetings. Was voted in as the department treasurer to maintain its financial records. Certified Fire Fighter 1 and 2, Hazardous Materials Awareness and Operations, and Emergency Medical Technician.

Senior Systems Engineer I

• Jul 2014 - Oct 2020

Part of an Agile team that architected, planned, built and maintained multiple Hyper-V clusters with over 5,000 VMs across multiple data centers. Created numerous PowerShell scripts and modules to automate tasks or assist with business requirements. Wrote and maintained documentation related to a process or product, either in Confluence or Gitlab. Maintained code in Gitlab and wrote CI/CD pipelines to test and deploy changes. Built and maintained a Microsoft Remote Desktop Services environment for over 10,000 client users across the US and Europe. Managed Active Directory, DNS (Windows and InfoBlox), DHCP, WSUS, MDT and Trend. Team lead on various, long-term, projects, to include a migration from on-premises data centers for Windows Servers into AWS. Used Microsoft Desired State Configuration for configuration management and built a large repository of modules and configurations. Assisted with yearly PCI audit and remediation tasks. Used third party tools to support infrastructure needs (Consul, Grafana, Telegraf, Gitlab, Netscaler, AVI, NetApp, AWS, Terraform) Participated in an on-call rotation to ensure SLA’s were met with minimal outage time. Show less

Systems Engineer

• May 2008 - Jun 2014

• IIS Administrator for major corporate internet and intranet websites on high availability clusters. • Administering over 500 IIS, SQL, file, active directory and application servers. • Designed and built various servers for different applications at low costs. • Aided upper management in making vital decisions about improving systems to maintain a high level of performance with little impact to customers. • Work with program managers and application designers to optimize the point of sale performance for over 16,000 locations. • Worked in creating a terminal server environment where over 1,000 work from home agents can work from anywhere in the country to improve the customer service for the company. • Created robust backup and contingency plans in the event of critical hardware failure. • Designed, built and maintained new VMWare infrastructure with over 250 virtual servers. • Migrated over 150 physical servers into a virtual environment so legacy hardware could be cycled out of production. • Assisted SQL DBAs with basic MS SQL troubleshooting to help track down root cause of performance issues. • Worked to maintain PCI standards on servers to ensure a secure environment. Show less

Information Systems Analyst

• Jun 2002 - Jun 2008

Secure Automated E-mail Technician • Administered over 1,000 accounts for personnel in over 5 locations around the Pacific and in Iraq and Afghanistan resulting in maximum customer support with minimal down time. Information Management Officer • Maintained a computer network that consisted of over 400 users and over 1,000 pieces of equipment with minimal down time to the organization. • Handled the active directory migration and administration for over 200 computer systems in the network with little down time to the end user. Senior Technical Support Administrator • Managed seven different locations in three countries for over 50,000 personnel working 16-20 hours daily during Operation Iraqi Freedom using multinational networks. Show less