Experience

Luskin Orthopaedic Institute for Children

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Support Technician II

  • Jan 2023 - Present



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• IT Field Technician

  • Sep 2021 - Dec 2021

  • Provided Level 3 technical support to United Airlines hangar, cargo, and 2 terminals • Imaged, configured, and tested workstations for end user personnel, Managers, and airline gates • Installed, configured, and ensured proper operation of computer equipment, software, & Cisco IP phones • Installed and configured label printers throughout UAL, including gate ticketing and baggage • Helped with removal and installation of server rack equipment, including servers, switches, and POE • Helped with removal and installation of IP security cameras throughout UAL • Organized and managed cables in Office and Hangar storage, including power, network, serial, and fiber • Organized and managed incoming workstation equipment, including monitors, printers, and PCs • Provided remote troubleshooting and installation of software for all end users • Terminal and hub walkthrough ensuring proper operation of kiosks, phones, and Flight Information displays • Interacted with end users by phone or in person to resolve computer related to software & hardware issues • Directed unresolved issues to next level support when needed • Diagnosed issues with large monitor displays in offices and around the UAL gates & terminals • Worked with the mobility team to image, refresh new devices, and recycle old • Inventoried e-waste equipment and scanned into Asset Track Manager to ensure proper cycling • Communicated with vendors on specialized equipment with custom software to resolve issues • Communicated with Level 1 IT support on break/fix issues throughout UAL Show less



Los Angeles Unified School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Tier 1 Remote Help Desk Support Technician

  • Aug 2020 - Sep 2021

  • Provided remote technical assistance to LAUSD Faculty, Staff, Parents, and students of LAUSD • Troubleshot and diagnosed computer hardware, network, and software related issues via telephone • Escalated advanced technical issues to Field Technicians or submitted Help Desk tickets • Logged all calls into online Call Log application and Help Desk Remedy system • Provided technical support to staff and student district issued devices including Chromebooks and iPads • Assisted Parents, Students, and Staff with Covid Dailypass system for return to campus • Assisted LAUSD Users and Students with account retrieval and password resets Show less



Merle Norman Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Information Technology Help Desk Technician

  • Feb 2020 - Aug 2020

  • Provided technical assistance to Merle Norman Cosmetic Studios’ POS system • Troubleshot and diagnosed computer hardware, network, and software related issues via telephone and online remote access using GoToAssist • Software testing of POS and other programs developed in-house and 3rd-Party applications • Involvement with Studio hardware purchasing and configuration • Recommended hardware and software improvements to studios’ equipment and Windows installations • Wrote new documentation and updated/revised current materials and developed new content • Efficiently resolved issues, and escalated appropriate cases to Senior Technicians • Effectively fixed computer related problems and followed up on issues to ensure timely resolution • Resolved register receipt and inkjet printer connectivity issues • Logged each and every call with related issues and solutions that worked for the particular issue Show less



Berth 55 Fish Market and Seafood Deli

• United States
• Food and Beverage Services

• Information Technology Support Technician

  • Sep 2019 - Jan 2020

  • Installation of surveillance system including 37 POE IP cameras and Network Video Recording software • Provided solutions for internet and LAN connectivity between both buildings • Implemented and configured Windows Server 2019 on custom built server box for NVR • Terminated patch panels and RJ-45 connections for all POE cameras and patch cables • Installed rack and rack-mounted hardware including router, switches, and path panels • Worked with on-site maintenance personnel to install cameras and 5,000 ft of CAT6 cable • Provided Computer support to owner and both offices in the company and troubleshoot common issues • Updated internet connectivity to Access Points and previously installed Credit Card machines • Purchase recommendations & Install of workstation computers and printers for owner and back office • Providing remote support for owner and staff for all networked equipment including Windows Server box Show less



RRD Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Pricing Analyst

  • Jun 2017 - Sep 2019

  • Provided rates and service options for existing customers and future clients • Analysis of pricing data to determine margin issues, identify root causes, and provide solutions • Compiled data from various sources to report analysis and solve complex issues relating to margin • Create and maintain vendor cost tables and sell rate tables while operating with accuracy and precision to use proper internal codes, routings, and effective dates within operating database systems • Provided Computer support to various departments in the company and troubleshoot common issues • Installed and maintained software to Commercial Department while answering any computer questions • Printer maintenance and installation on various workstation computers throughout the departments • Frontline Communication with IT department for local staff computer workstation and printer support. Show less



Premier Packaging and Assembly

• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Project Manager

  • Jan 2012 - May 2017

  • Managed multiple client accounts while consistently meeting Project deadlines and budgets • Developed detailed work scopes with focus on project planning, scheduling, and resource utilization • Used consistent communication with all departments to improve efficiency and ensure results • Reconciled before, during, and after projects for accuracy and to incorporate future improvements • Conducted internal project Cost Reporting and provided feedback on areas for improvement • Provided technical support to the IT department lead, installing, configuring, and maintaining computer workstations, servers, and battery backup systems while troubleshooting common IT related issues • Installed and maintained Printers on various computer workstations throughout the company and configured to connect to local mail and file servers Show less



Powerturbine, Inc.

• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Inventory Specialist

  • Sep 2009 - Dec 2011

  • Performed extensive data entry on computer database systems using Microsoft Excel • Processed incoming aerospace consignments, and inventoried various jet engine materials • Utilized Quantum Control database software to track and maintain inventory • Provided help and support to other departments for quality assurance of processed material • Helped to maintain safe work environment in the warehouse • Encouraged new methods and procedures for quality assurance of incoming consignments • Provided IT and Desktop system support to all personell and departments in the warehouse • Installed, configured, and maintained network Printers in each department Show less