Manager, Communications & Public Affairs

• Mar 2023 - Present

Communications, Experience and Engagement Specialist

• Apr 2021 - Mar 2023

- Lead NVAR digital communications campaigns including multiple weekly newsletters, long-term promotional campaigns and cross-departmental marketing initiatives. - Execute strategic communications projects, press releases and messages to membership on behalf of NVAR leadership. - Pilot National Association of REALTORS® initiatives at the local level and inspire member engagement in nationwide programs such as NAR SPIRE and NAR REACH Labs. - Manage social media accounts and write daily copy, create graphics, and post on all main channels. - Construct and maintain NVAR.com webpages, blogs, online resources, forms and all additional digital campaigns. - Assist with video creation, including planning, set-up, production, editing and promotion.- Facilitate partnerships with NVAR's network of 300+ Service Providers. - Operate within all facets of event management, including planning and promotion, event set-up, run of show and breakdown. - Assist with member services in-person, over the phone, and through email. - Develop strong relationships with members and other industry professionals.- Take initiative to collaborate across departments and apply NVAR T.E.A.M values. - Train staff on key functions such as Microsoft Teams, Sharepoint, OneDrive and Outlook.

Ticket Operations & Fan Engagement Representative

• Feb 2020 - Apr 2021

- Responsible for assisting in all areas of the Ticketing and Fan Services department including: ticketing operations, box office operations, and gameday fan engagement opportunities. - Process any ticket requests, relocation requests, or customer service issues. - Take the lead on printing and mailing ticket orders when applicable. - Assist fans with setting up Scoreboard Surprise Messages and Bird Visits. - Other duties as assigned by the Manager of Ticket Services. - Responsible for assisting in all areas of the Ticketing and Fan Services department including: ticketing operations, box office operations, and gameday fan engagement opportunities. - Process any ticket requests, relocation requests, or customer service issues. - Take the lead on printing and mailing ticket orders when applicable. - Assist fans with setting up Scoreboard Surprise Messages and Bird Visits. - Other duties as assigned by the Manager of Ticket Services.

Admissions Counselor

• Nov 2018 - Jan 2020

- Establish rapport and build relationships with potential students. - Achieve measurable results in a fast-paced, deadline-driven department. - Utilize creative problem-solving skills to overcome any obstacles while guiding potential students through the university admissions process. - Develop relationships with prospective students via phone in a high-volume call environment and via email as needed. - Establish rapport and build relationships with potential students. - Achieve measurable results in a fast-paced, deadline-driven department. - Utilize creative problem-solving skills to overcome any obstacles while guiding potential students through the university admissions process. - Develop relationships with prospective students via phone in a high-volume call environment and via email as needed.

Marketing Intern for the Baltimore Ravens

• Jul 2017 - Dec 2017

- Assist with the game day, promotional, and event operations of Ravens marketing, including event set up, customer service and fan development. - Travel across Maryland to high school football games for the setup, execution and breakdown of Ravens Rise. - Contribute with the setup and execution of special Ravens marketing and promotional events across the state of Maryland. - Assist with the game day, promotional, and event operations of Ravens marketing, including event set up, customer service and fan development. - Travel across Maryland to high school football games for the setup, execution and breakdown of Ravens Rise. - Contribute with the setup and execution of special Ravens marketing and promotional events across the state of Maryland.

Intern for the Office of Undergraduate Admissions

• Jun 2016 - Aug 2017

- Contribute to the UMD admissions team and the Office of Enrollment Management as a summer intern (2016, 2017). - Assist prospective students as they work through the application process both over the phone and in person. - Host events and campus tours for students and their family members. - Manage confidential students records, test scores and school documents. - Perform administrative duties. - Contribute to the UMD admissions team and the Office of Enrollment Management as a summer intern (2016, 2017). - Assist prospective students as they work through the application process both over the phone and in person. - Host events and campus tours for students and their family members. - Manage confidential students records, test scores and school documents. - Perform administrative duties.