Experience

ZEN SHOTS LTD
• United Kingdom
• Photography
• 1 - 100 Employee
• Associate Director

  • Feb 2016 - Present


The friendlylawn company

• Director

  • Jan 2017 - Sep 2020

  Launched 1st company Returned a reasonable profit every year. Decided to stop as success at Zen Shots overtook my own business growth. Launched 1st company Returned a reasonable profit every year. Decided to stop as success at Zen Shots overtook my own business growth.



The Original Bowling Company

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• General Manager in Training (CMIT Project team)

  • Feb 2015 - Feb 2016

  • Part of a project team focused on driving NPS and regularly presenting back to the board of directors. • Management of 6 departments driving revenue through 4 revenue streams. • In year 1 outperformed EBIT for prior year by 33% and budget by 36.5% • Part of a project team focused on driving NPS and regularly presenting back to the board of directors. • Management of 6 departments driving revenue through 4 revenue streams. • In year 1 outperformed EBIT for prior year by 33% and budget by 36.5%



Snozone Ltd

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Operations Manager

  • Oct 2013 - Feb 2015

  • Member of senior management team. Management of 7 departments employing circa 200 employees. (Sales / Service / Marketing & Events / F&B / Ski Rental / Ski School / Maintenance). • Accountable to a balanced scorecard of: EBIT, revenue, customer satisfaction, employee satisfaction & health and safety compliance. • Significant upturn in YOY performance in my first year in role: Site achieved 79% profit growth, 13% revenue growth, 6% labour saving, 52% growth in health & safety excellence. • Achieved through detailed operational analysis of each division and supporting heads of department to refine their operation. • Regular meetings with heads of department to ensure standard operating procedures were followed and support them in following a strategic approach to recruitment, training and succession planning. • Created and coordinated many projects improving communication, standards, service delivery & revenue across all departments. • Responsible for creating and controlling the duty management rota and ensuring strong day to day operation of the site. • Assess and create CAPEX proposals and present to the MD with clear rationale and return on investment. Show less



Frankie and Benny's - New York Italian Restaurant and Bar

• Assistant Manager

  • Oct 2012 - Oct 2013

  I had been working on a business plan to open my own chain of restaurants so decided to gain experience within one of the industry's most profitable brands. (Ultimately following trialling for 1yr I decided opening a chain of restaurants was not for me) • Management of a high volume restaurant turning over on average £35,000 per week. • Management of the restaurant P&L to ensure restaurant meets profit & growth targets. • Forecast sales and plan staffing levels around the forecast ensuring budgeted targets are met. • Manage stock control to achieve budgeted G.P. through strong ordering, kitchen & wastage management. Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Product Executive

  • Mar 2012 - Oct 2012

  • Commercial management to maximise profitability of Florida, Jamaica, Dominican Republic & Barbados destinations.• Selecting, negotiating rates and marketing hotels in these destinations.• Analysing in detail, cost base, margin, sales data and make pricing and product decisions to drive revenue and margin.• Analysing customer satisfaction scores and making product decisions to maximise these whilst retaining strong margins.• Customer Insight analysis – determining target markets and designing / tailoring products to suit.• Define marketing strategy for these regions through various sources including web, brochures & social media.• Conduct 3 & 5-year strategy plans to ultimately drive profitability for the destinations. Show less

• Area Manager (Resort Team Manager)

  • Feb 2011 - Mar 2012

  • Multi-Site Management of 7 teams of holiday advisors across the island.• Exceeded budgeted sales performance by 10% and service targets by 7%• Set revenue & service budgets to stretch managers & achieve business goals.• Member of ‘change management team’ a select group of area managers from across the world focussed on creating and implementing initiatives to improve sales and service levels across the business.• Frequently monitor and manage staff performance over a wide range of HR matters that come up with Holiday Reps.• Design & deliver a full 2-week management training programme focussing on team motivation, learning styles & training delivery.• Design & deliver a full 4 week Induction programme for approx. 75 staff members focussing on sales and customer service skills. Show less

• Resort Manager

  • Nov 2010 - Feb 2011

  • Operational running of Austria's largest tui ski resort/program (St Anton) with turnover in excess of £1million over an 18-week period.• Managing a team of 25 Reps & Chalet hosts.• Managing the team to achieve/exceed resort sales targets through selling ski pack, après ski and excursion products and services.• Aiding in the management of 7 chalets from 8 to 36 person (stock control & storage, kitchen cleanliness, food preparation, waiter service, Health and safety checks, menu design, staff training, weekly meetings).• Managing the team to minimise all operational costs/expenditure (vehicles, phones, company property, staff accommodation etc) • Additional cashier responsibilities float handling, signing off invoices with local suppliers and submitting weekly accounts.• Monitoring & improving performance against targets (sales, customer satisfaction & expenditure).• Awarded best performing large team in Austria (based on KPI’s). Show less

• Team Leader

  • Apr 2010 - Oct 2010

  • Management of a team of 10 consisting of 2 Entertainers, 2 holiday advisors, 1 Childcare rep in charge & 5 Childcare reps.• Competing with 10 other team leaders on the island for sales and service scores.• Awarded top holiday advisor sales overall: 30% over target.• Awarded top Childcare team overall (Customer Satisfaction Questionnaire).• Awarded top Entertainment team overall (Customer Satisfaction Questionnaire). • Promotion to Resort Team Manager/ Area Manager.

• Holiday Rep

  • Oct 2007 - Apr 2010

  • Selling Excursions & Exceeding customer expectations for service.• Deliver daily Presentations to 300+ people.• Awarded best performing small team (Scheffau, Austria)- Crystal ski. 2008/2009• Awarded best performing medium team – (Obergurgl, Austria) Crystal ski. 2009/2010• Awarded best performing large team (Zell am See, Austria)– Crystal Lakes and Mountains Summer 2008.• Every season significantly exceeded sales and service KPI’s.• Promotion to Team Leader, Promotion to Customer Service Manager, Promotion to Resort Manager. Show less



Sequence UK Ltd incorporating Barnard Marcus - Brown & Merry - Fox & Sons - William H Brown

• United Kingdom
• Real Estate
• 700 & Above Employee

• Senior Sales Negotiator

  • Aug 2005 - Oct 2007

  • Winning business, valuing houses and selling the estate agency over others with one to one presentations. • Developed highly skilled sales techniques. • Profiling customers, one to one chat to discover their wants/needs & why. • Keeping regular contact with customer database. • Selling add on’s / up-selling (Mortgages, Solicitors etc.) • Winning business, valuing houses and selling the estate agency over others with one to one presentations. • Developed highly skilled sales techniques. • Profiling customers, one to one chat to discover their wants/needs & why. • Keeping regular contact with customer database. • Selling add on’s / up-selling (Mortgages, Solicitors etc.)