Experience

Oakbrook

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Senior IT Operations Engineer/Manager

  • May 2021 - Present

  My current role has me running a team of 2, dealing with technical issue within the bussiness, This includes Password resets, folder access, configuring and deploying SFTP requests, VM monitoring and administration in Azure, Fixing hardware and software issues with Laptops and mobile devices, Mongo database access, Octopus deployment access, Devops administration.Key responsibilities are• Using Terraform to deploy infrastructure including WVD enviroments that meets the needs of the bussiness to Azure• Monitoring and administering in Azure and Azure Active Directory• Administration of local Active Directory• Office 365 management• Basic understanding and use of Powershell• Creating and working in Jira Service Desk• Creating and updating documentation in Confluence• Maintaing asset mangment via SnipeIt• Implementing changes and deployments via Intune, Laptops/Macs and software• Mobile Management via Intune• Dealing with 3rd party suppliers when issues occur• Leading the IT Operations team• Planning and implamenting future needs of the bussiness with our team• Completing system access reviews periodically• Providing third line support to end users• Supporting and mentoring of fellow team members

• IT Infrastructure Engineer

  • Dec 2018 - May 2021

  Providing first and second line support to end usersEnsure that all users have the hardware and software required for them to work efficietlyFile transfer automationMaintianing SLA's on helpdesk ticketsKeeping accurate auditing of hardware



IDE Group

• Australia
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Field Service Engineer

  • Jan 2013 - Dec 2018

  My role as a field engineer was based throughout the Midlands and East of England. I was responsible for attending client sites and ensuring the site or users issue’s were dealt with in a timely manner and to the client’s satisfaction. I take pride in my work to ensure that I can firstly resolve issues as quickly and efficiently as possible and secondly provide a high level of service to the end user by communicating in an effective manner and taking complete ownership of the issue to the best of my ability. Due to the varied number of clients, I gained experience and knowledge of a wide number of applications, solutions and technologies. I continually improved within the role which was driven by an enthusiasm to learn and a focus to ensure any issues were diagnosed and then resolved. I also have Disclosure Scotland / SC Clearance.Duties:• Attend assigned calls within required SLA. • Break/Fix of PC’s and laptops including Dell/HP/Lenovo • Break/Fix/Configuration of printers LaserJet’s, DeskJet’s & Oki dot matrix printers.• Break/Fix of Servers• Network Troubleshooting & Patching• Router & Switch Installations• Software Support including XP, Vista, Windows 7, Windows 8, Windows 10• OS Installations & Rebuilds• Office moves and Site Audits



CORETX

• United Kingdom
• Information Technology & Services

• Field Service Engineer

  • Jan 2013 - Nov 2017

  Assigning calls back to the relevant departments for escalation.Explaining and where necessary training user on how to operate the relevent equipment.To attend field maintenance calls retrieved via iPad.SC Security Cleared. Attend assigned calls to fault find and fix client equipment, within the SLA period. Adhere to customer guidelines whilst working on client sites. Assist other engineers with technical issues. Update calls accordingly and ordering parts or loans where necessary. Arrange shipment of faulty items to repair agents.Follow health and safety guidelines.I am always building upon PC and printer knowledge, updating skills by self study.Very Good understanding of most operating systems.Excellent interpersonal and customer facing skills.Work well under pressure.I am able to demonstrate the following skills:Server Hardware, Basic Tape Backup Units, Skilled PC Hardware, Skilled PC Peripherals, Skilled Laptop Repair, Skilled Laser Printer Repair, Skilled Inkjet Printer Repair, Skilled Switch Technology, Skilled Routing Technology, Skilled Wireless Technology.We also have to do Data Migration, Site recommendation's i.e new networking systems to make things faster and more reliable, UPS power backup systems. EtcI have also been doing call Vetting from home for the past 2 months (may - june 2014) which involved calling customers for more detailed description of faults and where possible asking them to try swap tests to ascertain the correct parts if needed.



Barron McCann

• United Kingdom
• Software Development

• Senior Field Service Engineer

  • Dec 2011 - Dec 2012

  Fault finding on reatil POS equipment as well as onsite repairs, upgrades and networking.Server installs/rebuilds, Switch Configurations, Engineer Training, Engineer support via Phone, Testing potential new equipment aswell as helping with the creation of field Manuals for engineers. Fault finding on reatil POS equipment as well as onsite repairs, upgrades and networking.Server installs/rebuilds, Switch Configurations, Engineer Training, Engineer support via Phone, Testing potential new equipment aswell as helping with the creation of field Manuals for engineers.

• Field Service Engineer

  • Mar 2007 - Jul 2011

  Fault finding on reatil POS equipment as well as onsite repairs, upgrades and networking. Fault finding on reatil POS equipment as well as onsite repairs, upgrades and networking.



Point 8 Ltd

• United Kingdom

• Interior Designer

  • Aug 2001 - Nov 2006

  Interior Designer, Drawing layouts and space planning drawings for library’s and bookshops which could also include designing Custom units for specific needs.Creating CNC drawings for the shop floor as well as Production drawings detailing how the unit should be assembled. Interior Designer, Drawing layouts and space planning drawings for library’s and bookshops which could also include designing Custom units for specific needs.Creating CNC drawings for the shop floor as well as Production drawings detailing how the unit should be assembled.