Manager of Growth

• Sep 2023 - Present

Versett is the trusted digital partner for the world’s most ambitious organizations. We help established companies to design, build, and scale new digital products and capabilities. Every day, millions of people use the experiences we have created. As a founding member of Collaboration Betters The World (CBTW), Versett's unique model equips local project teams with access to a vast technology network of more than 3,000 employees in 35 cities worldwide. This enables us to offer our… Show more Versett is the trusted digital partner for the world’s most ambitious organizations. We help established companies to design, build, and scale new digital products and capabilities. Every day, millions of people use the experiences we have created. As a founding member of Collaboration Betters The World (CBTW), Versett's unique model equips local project teams with access to a vast technology network of more than 3,000 employees in 35 cities worldwide. This enables us to offer our clients the agility of a boutique agency, with the capacity and scale required to execute your roadmap faster.

Account Manager

• Apr 2022 - Sep 2023

Account Manager, Client Services

• Dec 2020 - Apr 2022

Fostered client relationships and strategized solution delivery. Delivering customer success involved collaborating with sales, product, and development teams, resourcing and coordinating projects, as well as rolling-up my sleeves and getting into technical implementation conversations. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Managed 30 key accounts within our location intelligence SaaS platform, including large enterprises with over $1B market caps in the retail, restaurant, and healthcare… Show more Fostered client relationships and strategized solution delivery. Delivering customer success involved collaborating with sales, product, and development teams, resourcing and coordinating projects, as well as rolling-up my sleeves and getting into technical implementation conversations. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Managed 30 key accounts within our location intelligence SaaS platform, including large enterprises with over $1B market caps in the retail, restaurant, and healthcare industries ⁍ Supervised 3 direct reports to rapidly deliver on client requests, including data analytics, platform configuration, and reporting projects to provide support for real estate and marketing decisions ⁍ Lead client relationships to maintain $2M+ ARR in contracts through frequent touchpoints, business reviews, opportunity identification, and supporting renewals to ensure success ⁍ Conducted partner outreach through email campaigns, direct phone conversations, and attending large in-person industry conferences to speak face-to-face with clients 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: Sitewise Analytics (formerly Tetrad) is a B2B location intelligence company serving a range of large enterprise clients including Adidas, L'Oréal, McDonald's, Chipotle, and Victoria's Secret. Their namesake product, Sitewise, is an online SaaS platform that delivers mapping, data layering, and advanced reporting for real estate and marketing teams. The organization also operates a predictive analytics team, providing sales forecasting and analytical modelling services for clients primarily across the retail and restaurant industries.

Business Analyst

• Jul 2019 - Dec 2020

Leveraged product knowledge and engagement skills to implement new clients within a cloud-based SaaS mapping platform, and then supported their success through internal collaboration and direct communication. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Coordinated with sales team to onboard 23 new clients – running kick-off calls, distilling complex data concepts into executive presentations, and helping users maximize value with direct training ⁍ Conducted requirements gathering directly with senior… Show more Leveraged product knowledge and engagement skills to implement new clients within a cloud-based SaaS mapping platform, and then supported their success through internal collaboration and direct communication. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Coordinated with sales team to onboard 23 new clients – running kick-off calls, distilling complex data concepts into executive presentations, and helping users maximize value with direct training ⁍ Conducted requirements gathering directly with senior managers, technical analysts, and C-suite executives ⁍ Enhanced team processes by building out internal documentation and workflows in consultation with co-workers to improve the efficiency of fulfilling client service requests ⁍ Utilized GIS ETL software to process client data and extract insights, as well as setup data integration pipelines to update client data within our online platform

Business Analyst

• Jan 2018 - Jul 2019

Supported a team of financial analysts by wrangling data in legacy IT systems, conducting data analytics to drive reporting, and engaging internal stakeholders to build new systems. To enhance operations, this included envisioning and implementing multiple process improvement projects department-wide. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Redesigned the department's national work planning process to improve task efficiency, and presented the change to 28 senior managers across Canada to lead a… Show more Supported a team of financial analysts by wrangling data in legacy IT systems, conducting data analytics to drive reporting, and engaging internal stakeholders to build new systems. To enhance operations, this included envisioning and implementing multiple process improvement projects department-wide. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Redesigned the department's national work planning process to improve task efficiency, and presented the change to 28 senior managers across Canada to lead a successful implementation ⁍ Built a regression model driven to forecast Canadian insolvency rates and quantify macroeconomic fluctuations, which was used by leadership to support decision making and policy development ⁍ Developed an activity management dashboard in Microsoft Excel, automating the exporting and cleaning of system data with VBA to present operational analysis through dynamic visual charts 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: The Public Service of Canada is the federal civilian workforce of 300K+ serving the country through various departments, agencies and public bodies. I worked within the Office of the Superintendent of Bankruptcy (OSB) as part of Innovation, Science, and Economic Development Canada (ISED), which was formerly known as Industry Canada. Show less Supported a team of financial analysts by wrangling data in legacy IT systems, conducting data analytics to drive reporting, and engaging internal stakeholders to build new systems. To enhance operations, this included envisioning and implementing multiple process improvement projects department-wide. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Redesigned the department's national work planning process to improve task efficiency, and presented the change to 28 senior managers across Canada to lead a… Show more Supported a team of financial analysts by wrangling data in legacy IT systems, conducting data analytics to drive reporting, and engaging internal stakeholders to build new systems. To enhance operations, this included envisioning and implementing multiple process improvement projects department-wide. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Redesigned the department's national work planning process to improve task efficiency, and presented the change to 28 senior managers across Canada to lead a successful implementation ⁍ Built a regression model driven to forecast Canadian insolvency rates and quantify macroeconomic fluctuations, which was used by leadership to support decision making and policy development ⁍ Developed an activity management dashboard in Microsoft Excel, automating the exporting and cleaning of system data with VBA to present operational analysis through dynamic visual charts 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: The Public Service of Canada is the federal civilian workforce of 300K+ serving the country through various departments, agencies and public bodies. I worked within the Office of the Superintendent of Bankruptcy (OSB) as part of Innovation, Science, and Economic Development Canada (ISED), which was formerly known as Industry Canada. Show less

Design & Marketing Coordinator (Contract)

• Apr 2017 - Aug 2017

Designed and created marketing communications to promote all the international study programs available to SFU business students (45 partner universities across 29 countries). Marketing was conducted through email campaigns, social media channels, and print promotional materials. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Improved social media strategy to increase student engagement metrics through the department's Facebook channel, generating a 380% increase in organic reach over 3 months ⁍… Show more Designed and created marketing communications to promote all the international study programs available to SFU business students (45 partner universities across 29 countries). Marketing was conducted through email campaigns, social media channels, and print promotional materials. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Improved social media strategy to increase student engagement metrics through the department's Facebook channel, generating a 380% increase in organic reach over 3 months ⁍ Developed the 2017-18 Beedie International Programs fact-sheet and collaborated with the university print-shop to create high-quality hard copies of the booklet to distribute throughout the school ⁍ Established a structure for internally gathering and analyzing data on the effectiveness of promotions to measure KPI's and create performance benchmarks that drove marketing objectives 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: The Beedie School of Business is the business arm of Simon Fraser University, serving nearly 4,000 undergraduate students. I worked within the Office of International Programs, the department responsible for engaging Beedie students to educate and encourage them to undertake international exchanges, co-op, field schools, and other experiential learning. Show less Designed and created marketing communications to promote all the international study programs available to SFU business students (45 partner universities across 29 countries). Marketing was conducted through email campaigns, social media channels, and print promotional materials. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Improved social media strategy to increase student engagement metrics through the department's Facebook channel, generating a 380% increase in organic reach over 3 months ⁍… Show more Designed and created marketing communications to promote all the international study programs available to SFU business students (45 partner universities across 29 countries). Marketing was conducted through email campaigns, social media channels, and print promotional materials. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Improved social media strategy to increase student engagement metrics through the department's Facebook channel, generating a 380% increase in organic reach over 3 months ⁍ Developed the 2017-18 Beedie International Programs fact-sheet and collaborated with the university print-shop to create high-quality hard copies of the booklet to distribute throughout the school ⁍ Established a structure for internally gathering and analyzing data on the effectiveness of promotions to measure KPI's and create performance benchmarks that drove marketing objectives 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: The Beedie School of Business is the business arm of Simon Fraser University, serving nearly 4,000 undergraduate students. I worked within the Office of International Programs, the department responsible for engaging Beedie students to educate and encourage them to undertake international exchanges, co-op, field schools, and other experiential learning. Show less

Employer Relations & Event Coordinator (Contract)

• May 2016 - Jan 2017

Served as the first point-of-contact for employers looking to recruit university students. I identified the best options for them to achieve their recruiting goals and then helped bring those to fruition by organizing events, liaising with students, and supporting departmental operations. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Organized and managed logistics for 17 recruitment events hosted by companies such as Microsoft, SAP, Lululemon, RBC, and CIBC to connect over 500 students with employers ⁍… Show more Served as the first point-of-contact for employers looking to recruit university students. I identified the best options for them to achieve their recruiting goals and then helped bring those to fruition by organizing events, liaising with students, and supporting departmental operations. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Organized and managed logistics for 17 recruitment events hosted by companies such as Microsoft, SAP, Lululemon, RBC, and CIBC to connect over 500 students with employers ⁍ Implemented a new event management system (EMS) which reduced the operational costs for career fair registration by 90% ⁍ Conducted a face-to-face end-user survey of 40 students to gather feedback, driving usability improvements for department web pages ⁍ Analyzed 900+ financial transactions to develop the department's 2016 annual revenue report which was used to support future budget decisions 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: Simon Fraser University (SFU) is a public Canadian university spanning across 3 campuses with 30,000+ active students. I worked within the Career Services department, which provides career advising to the university's students and connects them with employment opportunities. Show less Served as the first point-of-contact for employers looking to recruit university students. I identified the best options for them to achieve their recruiting goals and then helped bring those to fruition by organizing events, liaising with students, and supporting departmental operations. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Organized and managed logistics for 17 recruitment events hosted by companies such as Microsoft, SAP, Lululemon, RBC, and CIBC to connect over 500 students with employers ⁍… Show more Served as the first point-of-contact for employers looking to recruit university students. I identified the best options for them to achieve their recruiting goals and then helped bring those to fruition by organizing events, liaising with students, and supporting departmental operations. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀: ⁍ Organized and managed logistics for 17 recruitment events hosted by companies such as Microsoft, SAP, Lululemon, RBC, and CIBC to connect over 500 students with employers ⁍ Implemented a new event management system (EMS) which reduced the operational costs for career fair registration by 90% ⁍ Conducted a face-to-face end-user survey of 40 students to gather feedback, driving usability improvements for department web pages ⁍ Analyzed 900+ financial transactions to develop the department's 2016 annual revenue report which was used to support future budget decisions 𝗖𝗼𝗻𝘁𝗲𝘅𝘁: Simon Fraser University (SFU) is a public Canadian university spanning across 3 campuses with 30,000+ active students. I worked within the Career Services department, which provides career advising to the university's students and connects them with employment opportunities. Show less