Chief Operating Officer

• Jul 2023 - Present

HQ in Lisbon, Portugal, offers innovative technology globally in biometrics, digital identity, and border control to global aviation and border agencies. • Report direct to the CEO & Founder and responsible for the day-to-day running. HQ in Lisbon, Portugal, offers innovative technology globally in biometrics, digital identity, and border control to global aviation and border agencies. • Report direct to the CEO & Founder and responsible for the day-to-day running.

Managing Consultant

• Jan 2023 - Jul 2023

Transformation. Operating Model Design. Organisational Design. Operations Performance and Profitability Improvement. Technology Implementation. Strategy Formulation. Strategy Planning. B2B. Programme & Project Management. Benefits Modelling and Realisation Management. Transformation. Operating Model Design. Organisational Design. Operations Performance and Profitability Improvement. Technology Implementation. Strategy Formulation. Strategy Planning. B2B. Programme & Project Management. Benefits Modelling and Realisation Management.

Chief Operating Officer

• Oct 2021 - Jan 2023

An £82m revenue PE owned and London HQ’d managed service provider of technology, managed and professional services, serving multiple sectors offering Cybersecurity, Cloud, Agile Workspace and Connectivity. 500 Employees. • Reported direct to the CEO and responsible for the operational delivery of managed services, professional services, CISO and IT. Led the full company transformation to a new operating model, including organisation design, process and systems. • Reversed eight successive quarters of net decline, following a prolonged period of acquisition without integration. Galvanised the organisation into resolving customer pain points and role-modelled customer experience standards to all key accounts. • Created a new operating model to provide the ongoing platform for scale and growth. Formulated the vision and business strategy, developed a new organisation design, process engineered across the business and implemented new systems and tools. Show less

Managing Director

• Jul 2020 - Jul 2021

£70m revenue, privately owned, UK-based company specialising in the design, engineering, and manufacture of advanced robotics and automation solutions. 150 employees • Reported to the Group CEO & Founder/Owner and was responsible for running the company (All functions -Sales & Marketing, Operations, Finance and HR). • Transformed commercial risk, where 85% of business was in one large customer, into a pipeline of £300m leads and £100m of qualified sales opportunities. Created a new sales posture focused on multiple channels, deal qualification and governance. • Overturned a history of delays, overspend or failure to deliver. Established a project management discipline with standard practices, governance and reporting. Eliminated project cancellations and ensured 90% were completed to time, cost and quality. Show less

Chief Operating Officer

• Sep 2018 - Apr 2020

HQ in Lisbon, Portugal, offers innovative technology globally in biometrics, digital identity, and border control to global aviation and border agencies. 600 employees. • Reported direct to the CEO & Founder and responsible for the day-to-day running of Sales & Marketing, Operations, Finance, legal and HR. Led the full business transformation to a new operating model, organisation design, process and systems. • Facilitated the scale-up. Instilled operational discipline, reporting, governance and right-sized the organisation. • Overhauled professional services operational performance, product/project lifecycles, and revitalised core vision and strategy. • Unblocked the order fulfilment hurdles, formulated a clear vision and strategy and secured buy-in from existing customers and new prospects. Show less

Global VP Client Transformations

• Mar 2015 - Apr 2017

$50bn revenue, California US HQ’d, multinational technology company formed by the split from HP Inc. and focused on providing enterprise-level solutions and services. Specialises in servers, storage, networking, and software. 195,000 employees.• Reported direct to EVP & General Manager HP Enterprise Services and responsible for all client transformation programmes globally. 250 Customer transformation programmes across all regions globally (c. 60 countries). 320 employees.• Created a global client transformation practice to overcome historic reputational and commercial damage. Instilled organisational best practices, centralised governance and a customer centric culture that captured the pulse of customer experiences.• Protected the $400m p.a. relationship between Nokia and HP by rescuing a failing transform-to-cloud programme. Designed and implemented the frictionless integration of a One Nokia solution, to enable the entire global business to operate in the Cloud. • Increased the profitability of $1bn revenue across 250 global contracts by $60m, overturning historic lost profit and customer confidence. Applied relentless customer centricity with due governance, to deliver 95% of programmes on time/budget. Show less

Chief Operating Officer, EMEA

• May 2013 - Mar 2015

$111bn revenue, California US HQ’d multinational technology company, operating globally in various sectors, including personal computers, printers, software, and IT services. 302,000 employees. Split into 2 organisations – Hewlett Packard Enterprise and HP Inc in 2015.• Reported to SVP EMEA and responsible for all operations and the transformation within the region. $9bn Revenue p.a. with 40,000 on shore and 25,000 offshore) employees. Delivering BPO, Applications and Infrastructure across all sectors.• Increased Operating Profit margin from 9% to 14% on $9bn of revenue. Reduced the cost to serve across the EMEA region. Removed $350m of 3rd Party Procurement cost and reduced headcount by 10,000 (25%) without industrial action or legal issues. • Developed a technology strategy to enable Barclays to compete against challenger banks and overcome its legacy burden. Formed a consortium with Accenture, Genpact, Microsoft and Salesforce with the Barclays C-Suite to develop the vision.• Eradicated $40m p.a. of service penalties and re-established customer confidence, damaged by unplanned operational outages. Established an EMEA Operational Excellence and Major Incident Response team. Ran a Zero Outages programme. Show less

RVP Managing Director HP Defence & CEO ATLAS Consortium (UK)

• Jul 2010 - May 2013

A $1.4bn p.a. UK Subsidiary of HP Enterprise Services proving technology services including BPO, Applications and Infrastructure to the UK Ministry of Defence and Secure Aerospace & Defence Industry. 5000 employees in the UK and Overseas operations.• Reported direct to the SVP UK Public Sector and responsible for delivering business performance, growth and profitability. Responsible for maintaining the relationship up to Secretary of State for Defence. • Secured an additional £450m MOD service contract, supporting 60,000 global users both in and out of theatre of operations. Utilised expertise proven in previous contract stages to demonstrate capability, consistency, budget control and governance. Show less

CHIEF OPERATING OFFICER - ATLAS Consortium

• Sep 2008 - Jul 2010

The industrial partner to the MOD for the rollout of a department wide IT infrastructure. The main partners of the consortium were: HP, Fujitsu, Logica, EADS and General Dynamics.• Recovered a delayed operationally critical £10bn MOD programme and overcame the threat of commercial dispute and £300m penalties. Disassembled the entire programme, re-established the critical path and delivered it to the new baseline.• Mitigated a £470m risk of late delivery payment for installing a new IT infrastructure and removal of legacy systems in 350 global locations. Introduced an engineering lifecycle with governance to ensure coherence with customer requirements.• Facilitated the closure of £160m affordability gap with the MOD. Launched an optimisation project across the leadership teams using maturity diagnostics to reduce programme cost; now recognised as a beacon for relationships and negotiation Show less

EMEA Start-up Leader

• May 2006 - Sep 2008

$22.1bn p.a. Texas HQ’d Electronic Data Systems (EDS), a multinational IT services company offering business process outsourcing, application development, and infrastructure services. 142,000 employees. Acquired by Hewlett Packard in 2008.• Reported direct to the VP Account Start-Up EMEA and responsible for leading the transition & transformation of new strategic customer accounts including Ahold, France Telecom (Orange), Kraft and UK Ministry of Justice.• Enabled Kraft to legally separate from the Altria group, by severing the reliance on a shared infrastructure of control processes, applications and data. Established new offsite facilities and transferred all enterprise business systems in just eight months• Avoided a potential $20m penalty for late delivery of Ahold’s IT transformation to a highly virtualised end-state, including end user estate and datacentres. Secured the $200m p.a. relationship by resetting the programme to ensure on-time delivery Show less

GLOBAL CLIENT DELIVERY EXECUTIVE for BP

• Jul 2002 - May 2006

• Reported direct to the Director of Commercial Business UK & Ireland and responsible for managing the global BP account. $120m p.a. revenue – 500 staff – IT services (HelpDesk and Field Services for End User/Desktop, Datacentre/Server & Network). • Secured a $120m p.a. outsourced IT service contract with BP and retained it for a further 10 years, by responding positively to 50% cost reduction demand. Created a cost efficient first call self-service, that reduced demand for dedicated user support. Show less

DESKTOP SUPPORT, SERVICE & ACCOUNT MANAGEMENT ROLES

• Jul 2000 - Jul 2002

British Army

• May 1988 - Jul 2000

Served in the British Army from May 1988 to July 2000, deploying in support of operations in the Persian Gulf, Northern Ireland, the Former Yugoslavian Republics and the South Atlantic. Served in the British Army from May 1988 to July 2000, deploying in support of operations in the Persian Gulf, Northern Ireland, the Former Yugoslavian Republics and the South Atlantic.