Experience

Northern Commerce

• Canada
• Advertising Services
• 100 - 200 Employee

• Senior Director of Solutions

  • Feb 2023 - Present

• Senior Solutions Consultant

  • Oct 2022 - Feb 2023



Andrew Peller Limited

• Canada
• Beverage Manufacturing
• 400 - 500 Employee

• Information Technology Project Manager

  • Nov 2017 - Sep 2022

  - Responsible for mid to large sized projects focusing on Digital Experience, OMNI Channel, E-Commerce, Retail POS, Restaurant / Fine Dining POS. - Manage software development lifecycles and release schedules ensuring business requirements are met and delivered on time and on budget - Define strategy and architecture for the e-commerce platform, ensuring successful integration with various technologies while allowing for scalability - Implemented digital solutions on Magento, Salesforce Service Cloud and Marketing Cloud.



Pivotal Payments

• Canada
• Financial Services
• 1 - 100 Employee

• Director of Operations

  • Jan 2014 - Nov 2017

• Manager, Client Activation Services

  • Mar 2005 - Jan 2014

  -Accountable for sourcing and negotiating hardware purchases, service contracts, managing inventory and ensuring all service level agreements are met. -Responsible for analyzing current processes, identifying inefficiencies and implementing improvements. -Responsible for expanding current revenue streams and generating new avenues for growth.-Responsible for managing staffing needs and reducing turnover-Responsible for all reporting as it pertains to sales, executives and auditors.-Responsible for managing all logistical needsAchievements-Successfully won business that was outsourced to a third party bringing monthly savings of $30,000. -Renegotiated our hardware contract realizing savings of greater than $20,000 monthly. -Managed and recently completed a lengthy campaign which allowed Pivotal to be the second in Canada to inject secure debit keys for Planet Payments.-Successfully migrated business from a competitor solidifying our location as the primary deployment center. -Acquired and restructured the activation department resulting in a 40% improvement in productivity-Developed the inventory management system currently in use today



Tangerine Concepts Corp

• POS Programmer, Tangarine Concepts Corp

  • Mar 2003 - Mar 2005

  -Responsible for programming point-of-sale equipment prior to deployment -Responsible for new product development and testing -Assisted in creating and managing the systems responsible for managing customer data -Responsible for handling customer service escalations Achievements -Responsible for growing the department from one employee to 5 in the first two years after taking on several new initiatives -Created systems and processes that allowed us to bring all deployments in house generating substantial cost savings -Built strong business relationships with vendors that are still intact today