Experience

Verimatrix

• United States
• Software Development
• 100 - 200 Employee

• Presales Engineer

  • Apr 2023 - Present



Endeavor Streaming

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Presales Engineer

  • Apr 2022 - Apr 2023

  Remote Pre-sales Engineer for US and western Europe for our direct to consumer video streaming platform, FAST syndication, in stream merchandising and related services. Responsibilities include qualification of sales opportunities, performing product demonstrations to customer stakeholders across the Media & Entertainment and sports industries, and responding to RFPs, RFIs, RFQs. Presented the ES product suite to execs representing the top tier European soccer (football) leagues and other sports… Show more Pre-sales Engineer for US and western Europe for our direct to consumer video streaming platform, FAST syndication, in stream merchandising and related services. Responsibilities include qualification of sales opportunities, performing product demonstrations to customer stakeholders across the Media & Entertainment and sports industries, and responding to RFPs, RFIs, RFQs. Presented the ES product suite to execs representing the top tier European soccer (football) leagues and other sports ventures. Responded to RFPs in ways that highlight the strength of our product. Show less



Minerva Networks

• United States
• Telecommunications
• 100 - 200 Employee

• Sales Engineer

  • Jun 2018 - Apr 2022

  Miami/Fort Lauderdale Area Principal sales engineer for Eastern North America and LATAM region for IPTV and TVE middleware. Built and maintained relationships with channel sales partners across the Americas. Performed in depth product demonstrations remotely and on site to C level execs for tier 1 telecommunications firms across the Americas. Attended trade shows and presented our best foot forward by performing ad hoc product and platform demonstrations. Built a rapport with potential and current customers. Mastered the… Show more Principal sales engineer for Eastern North America and LATAM region for IPTV and TVE middleware. Built and maintained relationships with channel sales partners across the Americas. Performed in depth product demonstrations remotely and on site to C level execs for tier 1 telecommunications firms across the Americas. Attended trade shows and presented our best foot forward by performing ad hoc product and platform demonstrations. Built a rapport with potential and current customers. Mastered the art of responding to RFPs. Built internal automation tools to make the sales engineering process more efficient. Maintained the principal demo system and deployed PoCs throughout US, Canada and LATAM. Show less



ARRIS

• United States
• Telecommunications
• 700 & Above Employee

• Principal System Engineer

  • Apr 2018 - Jun 2018

  Principal system engineer with focus in engineering consulting practice for telecommunications.

• Staff Systems Engineer

  • May 2016 - Apr 2018

  Boca Raton, Florida Team lead for a variety of consulting projects in the telecommunications sector. In charge of screening and hiring new contractors per the customer's requirements. Coordinate teams of engineers in performing operational readiness, acceptance and validation testing. Work with build engineers, project managers and management to plan and execute test strategies.

• Field Engineer

  • Jul 2012 - May 2016

  Boca Raton, FL Travel to various locations in North and South America to investigate field issues with Pace products, conduct pre-sales demonstrations and post-sales support and training of new products. Work directly with software engineers to triage set top box issues on the field. Primary Account/Program manager for IPTV Minerva business. Conduct weekly calls with current and potential customers to drive interest in our products and track pending issues. Meet with engineering and sales managers to… Show more Travel to various locations in North and South America to investigate field issues with Pace products, conduct pre-sales demonstrations and post-sales support and training of new products. Work directly with software engineers to triage set top box issues on the field. Primary Account/Program manager for IPTV Minerva business. Conduct weekly calls with current and potential customers to drive interest in our products and track pending issues. Meet with engineering and sales managers to ensure software deliverables are being met on behalf of the customer. Bug/issue tracking in Jira and Confluence. Coordinate factory builds for products in development via Agile system for development and testing before volume ramp up. Experience with Wireshark packet analysis, cable headends, Motorola DAC operation and IPTV technology such as Minerva Networks and Microsoft Mediaroom.

• Technical Support Engineer

  • Jan 2011 - Jul 2012

  Boca Raton, FL Primary engineer in charge of development, building and deployment of remote diagnostic rigs to customer sites. Traveled to customer sites across the Americas to install and troubleshoot remote diagnostic rigs. In charge of ticketing system maintenance. Held bi-weekly meetings ensuring tickets are updated and assigned to the appropriate department.



Florida International University

• United States
• Higher Education
• 700 & Above Employee

• I.T. Technician

  • Apr 2009 - Jan 2011

  Miami, FL Provided full range of IT services and solutions for university faculty and administration.



I.T. Squad Computer Network Solutions

• Field Service Support Technician

  • Mar 2006 - Sep 2010

  Provided IT support to small businesses throughout south Florida. Wired and configured cat5 networks, installed patch panels, switches and network mounts. Set up and configured Windows server environments. Performed full range IT support.



Alienware

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Depot Technician

  • Aug 2003 - Mar 2006

  Miami, FL Perform repairs on returned machines, updated costumer notes and worked with CSRs to ensure customer satisfaction. Kept track of problem trends to report to sustaining engineers.