Head of Product

• Mar 2022 - Present

Doctor Care Anywhere has a patient-centered product vision to enable you to manage your and your loved ones health effortlessly, quickly and appropriately.

Lead Product Manager

• Nov 2021 - Mar 2022

Member

• Mar 2021 - Present

Supporting the health economy through the best use of data and information technology. Member of the Digital Medicine Special Interest Group. Supporting the health economy through the best use of data and information technology. Member of the Digital Medicine Special Interest Group.

Lead Client Accountable Executive

• Jul 2015 - Nov 2021

Working at executive level for this leading supplier of health information technology solutions, services, devices and hardware, responsible for:Full oversight of programme delivery of multiple projects and the client relationship of four large NHS Trusts within an Integrated Care System in London incl. engagement operations and delivery across all venues and levels.Escalation point for implementation issues and live service incidents. Leading implementation and working with engineering for solutions including clinical trials (PowerTrials), FHIR integration, analytics, maternity, device integration, critical care, supply chain, voice recognition, billing and coding.Relationship management and interactions with C-suite and Directors, CIO, CNIO, CCIO, COO. Driving client satisfaction and the NPS score.Strategically advising on policy and solutions to meet requirements including being part of COVID-19 recovery group at Cerner.New business development and commercial oversight of services, licences and hardware.ACHIEVEMENTS: Successfully signed new clients, increasing the client footprint in 2016/21.Worked closely with clients to develop reference sites, enabling the demonstration of real-life solutions to prospective clients. Show less

Senior Product Manager - Market Entry

• Mar 2014 - Jul 2015

Reporting to the Sales Director, responsible for:Developing and presenting integrated SaaS solutions to potential clients, internal stakeholders, and partner organisations ensuring benefits are fully highlighted and supporting the end-to-end bid function.Proactively keeping abreast of new solutions and technologies being developed.Using extensive NHS knowledge to map new solutions to the UK market and assess intellectual property gaps incl. health analytics, clinical trials, bed management (including tracking and virtual wards), nursing and physician mobile applications.Conducting new market assessments to gather requirements and suggest solutions.ACHIEVEMENTS: Key player, responsible for mapping a new USA bed management and mobile nursing communication system to UK requirements. Show less

Senior Product Manager - Global Patient Administration

• Oct 2007 - Mar 2014

Reporting to the Vice President of Revenue Cycle, responsible for:Designing and developing Global Registration, Appointment Booking, Medical Records Tracking, Clinical Coding and Bed Management (including virtual wards) SaaS solutions.Developing strategies to help support the client vision whilst delivering Oracle Cerner organisational goals.Defining product roadmaps and prioritising engineering projects incl. enhancement requests using JIRA.Ensuring that the client/user is properly represented throughout the product development lifecycle.Using Agile/Scrum methodologies to capture and ensure the documentation of accurate and detailed requirements and to agree on functionality and approach.Producing functional specification documentation and managing responses to sales bids.Leading integration and compliance projects with external partners and national systems including the NHS Personal Demographic Service.Using deep knowledge of NHS processes to ensure product design/functionality is mapped correctly.Direction of new UX approaches for efficiency in task management views and encounter viewer.Ensuring project milestones are met and working closely with the client to promote adoption of solutions.Advising on change management activities to improve workflow and optimise outcomes.Conducting detailed market research to identify gaps and influence product strategies and roadmaps across multiple teams.Capturing/analysing customer satisfaction through market intelligence, user groups, and industry reports.ACHIEVEMENTS: Best in KLAS - Global Patient Administration Systems (2014).Creation and development of the new Global Patient Administration System. Show less

NHS Choose and Book Product Team Lead

• Aug 2005 - Oct 2007

Leading the product team on requirements analysis including external resources.Design of approaches to meet national guidance, including working directly with the Department of Health on system changes required to support the "Free Choice" policy.Representing the user and advising NHS Connecting for Health on NHS processes during the development of features for release three and four.Aiding the direction of user interaction design. Responsible for tracking progress of product team members and engagement of appropriate resources for quality review activities and sign off at the agreed levels before engineering. Show less

Senior Manager - Booked Admissions - Choose and Book

• Mar 2003 - Aug 2005

Early implementer of NHS Choose and Book and electronic booking pilots with Revive.Responsible for Trust waiting list targets and the re-design of patient pathways to provide patient choice for inpatients and outpatients.Project Manager for the Contact Centre Call Management System.Senior Manager access and usage of McKesson TotalCare Patient Administration System (PAS).ACHIEVEMENTS:Led initiates to successfully achieve the Trust star targets and became and early implementer of NHS Choose and Book. Show less

Web Developer

• Jan 2001 - Mar 2003

Creation and development of the Intranet (Freenet) and website www.royalfree.nhs.uk.

Online Services Manager

• Sep 1996 - Jan 2001

Development of an online service for Examination Officers including the design of a new security module for online users. Creation and support of the CRM system to support users with questions and answers and triage to technical support. Working with technical teams to resolve platform issues. Development of an online service for Examination Officers including the design of a new security module for online users. Creation and support of the CRM system to support users with questions and answers and triage to technical support. Working with technical teams to resolve platform issues.

Product Designer

• Sep 1995 - Nov 1996

Reporting to the Managing Director of this supplier of interior design products, responsible for: - End-to-end product development of a range of products incl. sourcing, packaging, marketing. - Overall support incl. general administration, client relations, planning/attending exhibitions. ACHIEVEMENTS: Led the end-to-end design and launch of new product lines. Reporting to the Managing Director of this supplier of interior design products, responsible for: - End-to-end product development of a range of products incl. sourcing, packaging, marketing. - Overall support incl. general administration, client relations, planning/attending exhibitions. ACHIEVEMENTS: Led the end-to-end design and launch of new product lines.

Product Designer / Administrator

• Nov 1989 - Sep 1995

Reporting to the Managing Director of this supplier of beauty products, responsible for: - Full lifecycle product development incl. concepts, packaging development, formulations, overall design. - Identifying, developing and directing the implementation of new products. - Planning and administration of orders and production incl. sourcing. - Developing and managing fully costed budgets incl. forecasts to understand profit. ACHIEVEMENTS: Recognised for outstanding end-to-end contribution in the development of toiletries for Jo Malone including the French Connection Bathroom range. Show less