IS Services Manager

• Apr 2009 - Present

Promoted from Associate to IS Services Manager, with expanded accountability Developed business cases for future requirementsRedesigned procurement strategy to deliver efficienciesSet up new warehouse in central coast cost effectively Rolled out iPad solution to address specific requirements of sales and commercial team Rolled out best in class CRM Designed new strategy to replace expensive international vendors with local competitorsMentored other global regions to utilise local sourcing strategy Advocated for increased uptake of cloud-based solutions Facilitated implementation of global strategies, tactics, services and solutions for regionDeveloped change management strategies Acted as Asia Pacific representative for end-user technology group Drove operational and service objectivesContributed to strategic developmentDeveloped stronger relationships with regional and country leadership teamsOversaw helpdesk and desk-side support activities for end usersProvided effective interface between users and service providers Headed up relationships with 3rd Party Service Providers to ensure maintenance Managed incident, problem and change management, escalation and service improvement Partnered with local procurement to provide technical support, review and recommendation Managed procurement of goods and services from global service providersImplemented IS projects using appropriate project management methodologies and governance Provided accountable monitoringDeveloped new and emerging technology-driven improvements

Executive Support Engineer and AV Support Analyst

• Mar 2007 - Mar 2009

Facilitated network for leading executivesActed as first point of contact for executives for network, databases, servers and applications Set up hardware and software for executives at home as well as in officeArranged international roaming services through vendorsOversaw AV infrastructure

Field Service Engineer and Administrator

• Jan 2000 - Feb 2007

Oversaw field services and technical support for large user cohortManaged network accounts on multi-choice domainManaged and configured hardware, peripherals and mobile devices Contributed to new software rollouts

Helpdesk Support Consultant

• 1997 - 1999

Sales Consultant

• Jun 1994 - Dec 1996