Experience

Community First Health Plans

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Field Engineer

  • Mar 2023 - Present

  San Antonio, Texas Metropolitan Area



Teamware for TCS/Visionworks

• End User Computing Administrator

  • Oct 2021 - Dec 2022

  San Antonio, Texas, United States Provide Tier 2 support for end user desktop computing. Manage AD, Exchange mailboxes, and a wide variety of other complex technical issues.



Perspecta

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Analyst

  • Mar 2020 - May 2021

  San Antonio, Texas, United States



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Analyst

  • Sep 2019 - Mar 2020

  San Antonio, Texas Area



CompTIA Spark

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Ready Student

  • Jun 2019 - Nov 2019

  San Antonio, Texas The IT-Ready program gives people the knowledge and skills they need for a successful IT career, then connects them to an on-the-job opportunity. IT-Ready not only focuses on the technical skills, but ion the soft, professional skills employers look for in a worker.



Quadric Software

• Technical Support Analyst

  • Sep 2013 - Jan 2014

  Winooski, VT • Provided support for external customers with Alike virtual server backup software. Fixed problems within Xen and Hyper-V virtual environments • Provided Quality Assurance for new code releases. Created a testing lab which streamlined the QA process to capture bugs and identify confusing UI elements • Wrote knowledge base articles • Setup production Xen and Hyper-V under Windows Server 2012



Idaho Transportation Department

• Government Administration
• 300 - 400 Employee

• Video Conference Coordinator

  • Feb 2009 - Jul 2013

  Boise, Idaho Area • Ran the Video Conferencing systems, including 7 sites, with 25 conference rooms • Organized and ran the monthly Transportation Board meetings • Configured the Cisco MCU, maintained the Tandberg Edge 85, Edge 95, 880 and 6000 End Points and ensured they were updated and working properly • Managed Desktop Collaboration for the department using Nefsis, Webex, GotoMeeting, Cisco CUPC, Meet-Me and VoIP Cisco phones for teleconferencing • Designed and installed audio and visual… Show more • Ran the Video Conferencing systems, including 7 sites, with 25 conference rooms • Organized and ran the monthly Transportation Board meetings • Configured the Cisco MCU, maintained the Tandberg Edge 85, Edge 95, 880 and 6000 End Points and ensured they were updated and working properly • Managed Desktop Collaboration for the department using Nefsis, Webex, GotoMeeting, Cisco CUPC, Meet-Me and VoIP Cisco phones for teleconferencing • Designed and installed audio and visual equipment for conference rooms and a comprehensive mobile video conference system Show less



World IT Solutions

• Help Desk Agent

  • Sep 2009 - Jan 2010

  Boise, Idaho Area Provided Help Desk support over the phone. Solved Windows, blackberry, and Mac problems.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Petty Officer Second Class

  • Feb 1993 - Apr 1998

  Pearl Harbor, HI Operations Specialist. I operated radar systems, navigated, prepared courses and plotted on to charts. Maintained classified documents. Repaired and preformed maintenance on equipment.