Experience

Modern Hire - a HireVue Company

• United States
• Software Development
• 1 - 100 Employee

• Implementation Manager

  • Mar 2022 - Present

• Senior Implementation Consultant

  • Nov 2021 - Mar 2022

  • Independently lead several small implementation projects for new and existing clients. • Partner with Delivery Managers to lead and execute implementation activities (such as, application creation/configuration, branding, configuration for technical services, and network testing) for both new and existing large enterprise clients. • Perform post go-live activities such as testing, monitoring, and making configuration changes if needed. • Responsible for updating shared resources and… Show more • Independently lead several small implementation projects for new and existing clients. • Partner with Delivery Managers to lead and execute implementation activities (such as, application creation/configuration, branding, configuration for technical services, and network testing) for both new and existing large enterprise clients. • Perform post go-live activities such as testing, monitoring, and making configuration changes if needed. • Responsible for updating shared resources and documentation for the Implementation Consulting team in support of the continuous development of the Modern Hire products. • Assist with the onboarding of new Implementation Consultants and support Implementation Solutions enablement across the Delivery Services team.

• Implementation Consultant

  • Oct 2018 - Nov 2021

  Lead and execute implementation activities such as branding, network configuration, ATS integrations, SSO, and Outlook Sync for new and existing clients per our client onboarding process. Develop and maintain trusted advisor relationships with clients and internal partners to ensure seamless delivery of our solutions. Field requests for and complete standard integrations for new or existing clients. Troubleshoot application, implementation, and integration issues by… Show more Lead and execute implementation activities such as branding, network configuration, ATS integrations, SSO, and Outlook Sync for new and existing clients per our client onboarding process. Develop and maintain trusted advisor relationships with clients and internal partners to ensure seamless delivery of our solutions. Field requests for and complete standard integrations for new or existing clients. Troubleshoot application, implementation, and integration issues by taking ownership of questions, researching application issues and providing appropriate solutions Manage client escalations and bring to resolution Deliver projects within scope and timeline with a high level of client satisfaction.



Zywave

• United States
• Software Development
• 500 - 600 Employee

• Associate Implementation Consultant

  • Feb 2018 - Jul 2018

  Provide consulting services via webinar or in-person to on-board new and existing customers Conduct creative interviews to develop a plan for creation of client HR and Resource portals Maintain accurate time tracking and record keeping of events Assist with development of training material and consulting documentation through collaboration with internal teams.

• Implementation Specialist - Consulting

  • Jan 2017 - Feb 2018

  Provided consulting services of Zywave products to new/existing clients on how to implement products into their day-to-day workflows Led client training sessions in a laboratory environment for multiple clients on Zywave products Maintained accurate time tracking and record keeping of events Assisted with development of training material and consulting documentation through collaboration with internal teams.

• Partner Support Specialist

  • Aug 2015 - Jan 2017

  ● Lead Support team with 3,261 cases taken in 2016 ● Assisted partners over email, phone and chat with questions or issues they have within the Zywave products ● Provided partners best practice information and tips when implementing products for producer and client usage ● Acquired recent technical and compliance knowledge to provide solutions to partner questions



MKE Sports & Entertainment

• Spectator Sports
• 1 - 100 Employee

• Corporate Sales Account Executive

  • Nov 2014 - Jun 2015

  • Completed 30-45 calls per day, prospecting new partners and retaining renewal customers for the MKE Wave, Rockford Aviators, and Jamestown Jammers • Generated over $110,000 in corporate partnership for the Rockford Aviators • Built and maintained relationships with clients through phone, email, and Go-To-Meetings • Executed and documented promotions for Proof of Performance documents for partners • Completed 30-45 calls per day, prospecting new partners and retaining renewal customers for the MKE Wave, Rockford Aviators, and Jamestown Jammers • Generated over $110,000 in corporate partnership for the Rockford Aviators • Built and maintained relationships with clients through phone, email, and Go-To-Meetings • Executed and documented promotions for Proof of Performance documents for partners



Milwaukee Brewers

• United States
• Spectator Sports
• 500 - 600 Employee

• Ticket Sales Representative

  • Oct 2013 - Sep 2014

  • Achieved an average of 60-100 outbound calls per day, prospecting new business and customer retention • Generated over $83,000 in Season Ticket Revenue and over $84,000 in Group Revenue for the season • Exceeded my 54% renewal goal by 9% • Maintained and built relationships with clients through phone, email and seat visits • Achieved an average of 60-100 outbound calls per day, prospecting new business and customer retention • Generated over $83,000 in Season Ticket Revenue and over $84,000 in Group Revenue for the season • Exceeded my 54% renewal goal by 9% • Maintained and built relationships with clients through phone, email and seat visits



Green Bay Packers

• United States
• Spectator Sports
• 400 - 500 Employee

• Marketing Intern

  • Jan 2013 - Aug 2013

  • Set Packers record of 6,981 Family Night Fundraising tickets sold • Created and completed Proof of Performance and Activation Plans for new and existing partners • Created and updated renewal and gross revenue spreadsheets for corporate sales and partnership services • Coordinated intern schedule and duties for 2013 Training Camp • Planned, coordinated and executed Packers 5K, Kids Run, Golf Invitational, Draft Party, Clinics, and Games • Provided client hospitality during… Show more • Set Packers record of 6,981 Family Night Fundraising tickets sold • Created and completed Proof of Performance and Activation Plans for new and existing partners • Created and updated renewal and gross revenue spreadsheets for corporate sales and partnership services • Coordinated intern schedule and duties for 2013 Training Camp • Planned, coordinated and executed Packers 5K, Kids Run, Golf Invitational, Draft Party, Clinics, and Games • Provided client hospitality during Training Camp, Shareholders Meeting, Open House, and Gameday Show less • Set Packers record of 6,981 Family Night Fundraising tickets sold • Created and completed Proof of Performance and Activation Plans for new and existing partners • Created and updated renewal and gross revenue spreadsheets for corporate sales and partnership services • Coordinated intern schedule and duties for 2013 Training Camp • Planned, coordinated and executed Packers 5K, Kids Run, Golf Invitational, Draft Party, Clinics, and Games • Provided client hospitality during… Show more • Set Packers record of 6,981 Family Night Fundraising tickets sold • Created and completed Proof of Performance and Activation Plans for new and existing partners • Created and updated renewal and gross revenue spreadsheets for corporate sales and partnership services • Coordinated intern schedule and duties for 2013 Training Camp • Planned, coordinated and executed Packers 5K, Kids Run, Golf Invitational, Draft Party, Clinics, and Games • Provided client hospitality during Training Camp, Shareholders Meeting, Open House, and Gameday Show less



UW-Whitewater American Marketing Association

• VP Campus Involvement

  • May 2012 - Dec 2012

  Coordinateed and plan Homecoming week events for members Collaborated with other organizations on campus to plan events for members to participate Planned and executed organization socials and events such as Brewers and Bucks games Coordinateed and plan Homecoming week events for members Collaborated with other organizations on campus to plan events for members to participate Planned and executed organization socials and events such as Brewers and Bucks games



Sendik’s Food Market

• Produce Associate

  • Apr 2011 - Dec 2012

  Aided customers with relevant information regarding questions and concerns Replenished produce and create new displays with fellow employees Organized incoming produce stock Aided customers with relevant information regarding questions and concerns Replenished produce and create new displays with fellow employees Organized incoming produce stock



KJW Landscaping and Maintenance

• Landscaper

  • Jun 2008 - Aug 2012

  Accomplished daily tasks with partner Engaged in customer relations with the client Accomplished daily tasks with partner Engaged in customer relations with the client



UW-Whitewater AMA

• VP of Professional Development

  • Jan 2012 - May 2012

• VP of Social Media

  • Sep 2011 - Dec 2011

  Managed Twitter and Facebook accounts to communicate key information to 150+ members Maintained website content including events, board member directory, and news updates Collaborated with fellow board members on ongoing chapter-wide projects



UW-Whitewater Intramural Office

• Official

  • Sep 2010 - May 2012

  Communicated with intramural participants about rules and regulations of games Displayed teamwork with fellow officials during and after contests Understood all rules and regulations of games Communicated with intramural participants about rules and regulations of games Displayed teamwork with fellow officials during and after contests Understood all rules and regulations of games



Stein Gardens & Gifts

• Customer Service Associate

  • Nov 2007 - Aug 2010

  Provided customers with knowledgeable information about their questions and concerns Assisted in making new displays with managers Replenished stock on sales floor Provided customers with knowledgeable information about their questions and concerns Assisted in making new displays with managers Replenished stock on sales floor