Senior Network Engineer

• 2013 - Present

Received a promotion from Network Engineer to Senior Network Engineer in 2018 to deliver support to 250 users, plus an average of 100 contractors. Administer daily backups and ensure data recoverability. Serve in a team environment with two other network engineers to provide overall operations, support and maintenance for the enterprise containing 22 ESXi hosts hosting 288VMs, with a virtual environment consisting of a variety of machines such as CentOS 6 and 7, Windows 7/10, Windows Server 2003/2008/2012/2016, SUSE Linux Enterprise 11, Debian GNU/Linux 5, Ubuntu Linux 14.04 and 16.04, and Red Hat Linux 5. Provide training to users in operating A/V equipment. Offer experience installing, configuring and supporting virtual machines in a VMware vSphere 5/5.5/6 environment, with systems including Windows servers and Linux-based appliances. Perform patching of Windows servers, ESXi hosts, and VM appliances. Administer corporate enterprise antivirus solutions such as ESET, BitDefender, CBDefense, and Cylance, and administer network and server monitoring solutions such as WhatsUp Gold, eG Enterprise, and Solarwinds. Create network documentation and diagrams from the ground up with no prior documentation. Assisted in a network refresh project for the corporate office, including replacing all switches and re-cabling for 400 endpoints across four floors. Assisted in relocating all VMs from the corporate office to a new data center. Led a project to implement a new antivirus software, determining the proper product after testing multiple options. Managed a project to move from one wireless access point system to another. Show less

Owner / Operator

• 2011 - 2013

Owned and operated the company providing technical services to clients such as data cabling and setting up POS systems in stores. Configured networks, telephones and switches to provide Cricket with a turnkey product, supporting up to 90 stores across the country. Installed and troubleshot network equipment and circuit turn-ups. Performed demarc extensions for various circuits such as ethernet, T1s, PRIs, POTS, cable, and DSL. Engaged in retail sound system installations, and installed projectors and surround sound systems in conference and media rooms. Performed telecom audits on telephone and data circuits. Interpreted blueprints of electrical layouts and building plans for installations. Coordinated with various contractors to maintain established timelines. Completed all financial and operational requirements of small business ownership. Show less

Data Network Engineer III

• 2006 - 2011

Creating network configurations and templates for new and existing Cisco routers and switches. Testing, extending, and documenting POTS Lines & T1 installations. Initial installation and documentation of network and computer systems in new market locations. Upgrading and expanding network systems and their components. Troubleshooting and maintaining launch market networking devices and infrastructure across the enterprise including switches, routers and wireless access points. Communicating with vendors to resolve network outages and periods of reduced performance. Coordinating with project managers and construction contractors for market location build outs. Performing server maintenance on a monthly basis. Daily server backup verification and documentation Monitored company-wide trouble ticket queues. Implemented networks in collaboration with network and project engineers. Managed the deployment of Cricket training POS systems for the Texas launch Incorporated feedback and recommendations from other staff members during the setting up training locations. Built server systems and installed into racks. Installed software, modified and repaired hardware and resolved technical issues. Show less

IT Consultant

• 2005 - 2006

Managed customer's technology needs. Quickly gained respect of users by demonstrating advanced knowledge of technology Added, deleted, and maintained new user's domain account in Active Directory and Exchange or I-mail accounts. Installed, configured, and troubleshot PC's, printers, and other hardware. Investigated customer VPN and firewall issues. Ensured client data was successfully backed up and taken off-site prior to Hurricane Rita making landfall. Managed customer's technology needs. Quickly gained respect of users by demonstrating advanced knowledge of technology Added, deleted, and maintained new user's domain account in Active Directory and Exchange or I-mail accounts. Installed, configured, and troubleshot PC's, printers, and other hardware. Investigated customer VPN and firewall issues. Ensured client data was successfully backed up and taken off-site prior to Hurricane Rita making landfall.

IT Specialist

• 2002 - 2005

Administered, optimized and supported internal LAN/WAN infrastructure consisting of Windows NT and 2000 Servers, 100+ Windows 2000 Professional Desktops, R&D lab machines, and interfacing equipment. Researched and recommended new hardware and software into the environment to increase efficiency and reliability. Monitored, analyzed and resolved Network and Server connectivity issues. Administered data back-up and recovery solution utilizing Veritas Backup Exec. Participated in North American IT Specialist Team which focused on continuous improvement processes. Earned a solid reputation for resolving complex issues and providing exceptional customer service, while quickly building rapport and customer and peer relationships. Provided special assistance to key R&D employees including Sr. Scientists, Sr. Chemists, Technologists and Office Professionals. Demonstrated Exceptional skills in professionalism and responsiveness across a wide variety of areas. Show less

Help Desk Analyst

• 2000 - 2002

Provided first level Help Desk Support for staffing offices in Tennessee, Mississippi, Kentucky, North Carolina, South Carolina, Indiana, and California. Troubleshot hardware, software and connectivity issues for a mixed environment consisting of Novell, Citrix, Windows 95, 98, NT, 2000. Assisted users with the installation and operation of all Microsoft Office Products (Word, Excel, PowerPoint and Outlook). Managed call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner while fixing computer hardware and software, printing, word processing, email and operating systems issues. Show less

Delivery Supervisor

• 1994 - 2000