Experience

Mighty Networks

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Community Strategist, Mighty Pro

  • Feb 2022 - Present

  San Mateo County, California, United States I serve as a Membership Expert, Business Consultant, and Community Strategist to some of the company’s biggest creators, entrepreneurs, and brands. My client list includes VIP creators and brands like Jay Shetty, Matthew Hussey, Zach Bush, Jim Kwik, Mindbody One, 15 Five, Eventbrite, Annie Grace, and Oprah Winfrey’s former Executive Producer, Sheri Salata. Responsibilities: ‣ Develop and execute tailored growth strategies for high-profile clients ‣ Provide expert guidance on… Show more I serve as a Membership Expert, Business Consultant, and Community Strategist to some of the company’s biggest creators, entrepreneurs, and brands. My client list includes VIP creators and brands like Jay Shetty, Matthew Hussey, Zach Bush, Jim Kwik, Mindbody One, 15 Five, Eventbrite, Annie Grace, and Oprah Winfrey’s former Executive Producer, Sheri Salata. Responsibilities: ‣ Develop and execute tailored growth strategies for high-profile clients ‣ Provide expert guidance on membership programs and community building ‣ Collaborate with clients to improve community engagement and retention ‣ Analyze and optimize business processes for increased revenue and performance ‣ Conduct market research and identify new opportunities for clients ‣ Design and implement personalized marketing campaigns ‣ Facilitate partnerships and collaborations between clients and other industry leaders ‣ Provide ongoing support and consultation to help clients adapt to market changes Accomplishments: ‣ Supported and account managed an extensive list of VIP accounts ‣ Co-built and led a restructure of the department's customer success processes, which included the implementation of Success Plans and a revamped customer journey for the company ‣ Helped Oprah Winfrey's former Executive Producer, Sheri Salata, to expand her brand's reach and develop $30k in ARR over a four week period ‣ Developed innovative marketing campaigns that drove increased engagement for clients Show less



Big Asian Energy

• Professional Training and Coaching
• 1 - 100 Employee

• CMO & Co-Founder

  • Jan 2023 - Present



Million Doge Disco

• Mobile Gaming Apps

• Strategic Advisor

  • Jan 2021 - Dec 2021

  Vancouver, British Columbia, Canada The world's first community driven NFT & Crypto Augmented Reality Mobile Video Game! Was featured on Forbes, ABC News, and Yahoo News



Toper Ravadilla LLC

• Business Consultant & Personal Growth Coach

  • Apr 2018 - Dec 2021

  I coached entrepreneurs with improving their operations, product offering, marketing, and sales processes. I also developed market research, customer personas, customer journeys and grew their bottom line through retention strategies and directing/focusing their time and energy on building "true fans", as well as finding ways to better serve their most engaged and highest paying customers.



Bananatag (Now part of Staffbase)

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Customer Success Manager, Upmarket (Acquired by Staffbase)

  • Nov 2020 - Oct 2021

  Vancouver, British Columbia, Canada • Responsible for being a trusted advisor & high-level marketing strategist to Internal Communications Executives in large (10,000+ employee) companies (My customers included Walmart, Dominos, Samsung, & Ikea) • Built New Customer Success Tactics, Processes, and Systems (Success Plans, QBR Formats, & Success Journey) • Perform Executive Business Reviews • Deliver communication regarding product updates and assist in training and adoption of new features • Help advise Account… Show more • Responsible for being a trusted advisor & high-level marketing strategist to Internal Communications Executives in large (10,000+ employee) companies (My customers included Walmart, Dominos, Samsung, & Ikea) • Built New Customer Success Tactics, Processes, and Systems (Success Plans, QBR Formats, & Success Journey) • Perform Executive Business Reviews • Deliver communication regarding product updates and assist in training and adoption of new features • Help advise Account Managers on strategies and tactics for high value renewal, upgrade, and expansion opportunities Bananatag is an all-in-one internal communication platform trusted by the Fortune 500. Thousands of communication professionals use Bananatag to create, measure, and send employee communications. Our clients include Samsung, H&R Block, Ikea, Volvo, & more! Show less



The Party Scientist

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Co-Founder & Chief Connection Officer

  • Jan 2019 - Jan 2021

  Vancouver, British Columbia, Canada • Onboarded and managed the company's community • Co-developed products and programs for the B2B and B2C audience • Completed and co-led product market fit research & GTM strategies Was featured on Vice News, Global News, and CTV News. VYVE designs custom people development programs for workplaces and individuals founded on authentic human connection, psychological safety, and conscious celebration. Previous clients include Lululemon, Magnitude Software, Lush, and Accenture.



Foodee

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Regional Business Development Manager (Acquired by Sodexo)

  • Feb 2019 - Nov 2020

  Vancouver, British Columbia, Canada • Closed a total of $2.8 million in total ARR in 2019, the highest in the company (2019 Q3 & Q4 Top Performer) • Led the end to end sales process from prospecting to close • Built new prospecting tactics and engagement strategies for the account executive & business development team Foodee is a B2B platform that connects logistics companies, local restaurants and offices in order improve corporate culture with individual meals. Foodee now operates in 14 cities, has raised $28M, and… Show more • Closed a total of $2.8 million in total ARR in 2019, the highest in the company (2019 Q3 & Q4 Top Performer) • Led the end to end sales process from prospecting to close • Built new prospecting tactics and engagement strategies for the account executive & business development team Foodee is a B2B platform that connects logistics companies, local restaurants and offices in order improve corporate culture with individual meals. Foodee now operates in 14 cities, has raised $28M, and is a the recipient of the Deloitte Fastest 50 Companies award in 2017, 2018, and 2019.

• Regional Account Manager

  • Nov 2017 - Jan 2019

  Vancouver, British Columbia, Canada • Within 3 months of employment, sales grew by over 300% • Surpassed monthly sales targets and set new territory sales records (5x) • Built personal relationships with existing clients to improve retention and reduce churn • Managed a portfolio of 75+ clients and had consistent growth month over month • Had one of the highest repeat order rates (83%, team average was 60%)

• Customer Success Specialist & Team Lead

  • Feb 2017 - Oct 2017

  Vancouver, British Columbia, Canada • Facilitated training for new hires • Created training materials and resources for on-boarding new employees • Solo-managed operations for after-hours and weekends • Helped develop new processes and workflows for Customer Support Team



Scenic Rush

• Canada
• Events Services
• 1 - 100 Employee

• Sales & Marketing Specialist

  • Jun 2016 - Aug 2016

  Vancouver, British Columbia, Canada • Awarded as the #1 Tour Company in Vancouver by TripAdvisor

• Business Consultant (Project)

  • Feb 2016 - May 2016



Northland Properties

• Canada
• Hospitality
• 200 - 300 Employee

• Marketing Coordinator

  • Feb 2016 - May 2016

  Vancouver, British Columbia, Canada



College Pro

• Canada
• Consumer Services
• 400 - 500 Employee

• Door to Door Sales Representative

  • May 2015 - Aug 2015

  Vancouver, British Columbia, Canada